Guild Wars 2

I don’t know where these comments are coming from! It has never been 9 to 5 for this team, ever. We have agents working 24/7/365, yes, including weekends and holidays.

Now, if your issue requires a special review, it may be escalated to a specific agent. If that’s the case, that agent will have a 40-hour work week, and a ticket may await his/her return to work. But even “weekends” are staggered, so there are senior agents and leads available around the clock.

And I’ll respond to a couple of removed posts, which were unrelated to this thread but I’d like to address: Gene Rojo — There are two possibilities:

(1) You purchased from an unauthorized seller. That company or that person gave you a bogus code. You may not have been involved in the fraud, but the code is fraudulent and you need to get in touch with your seller to get your money back, so you can purchase a legitimate code. We cannot replace you code, because we never got paid for the game. This matter is between you and your (fraudulent) seller.

(2) Alternately, you attempted to purchase directly from us and you were not allowed to do so. Perhaps the CC details didn’t match up, or perhaps there were other issues. If we are concerned about fraud, we do not take the money so you were not charged for the game.

In either case, please contact Support if you need to discuss.