HOW IS THIS WRONG!!????

HOW IS THIS WRONG!!????

in Account & Technical Support

Posted by: Kill Momma.6127

Kill Momma.6127

So I posted a topic the other day, discussing the special effects Anet used to develop certain portions of the game. Mostly in swimming through orr there are some very nice scenes. However shortly after posting, I received a mail with the following message:

Discussions of Exploits/Hacking/Cheating/Goldsellers are not allowed on our forums. If you witness any of these acts while playing, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue. In the case of exploits, you can also send any reports of exploit activity or knowledge to Exploits@Arena.net to ensure the development team is aware of them.

So please, how is me thanking you and praising you for your wonderful effects an exploit, hack, a cheat, or me selling gold. Maybe I used key words that are used in computer programing and the science field, and you flagged me for that. But if this is the case, I am no leaning toward the feeling that you don’t read these forums but computers do. Oh and by the way the last sentence states that this infraction was by a “human” mod. But any human can see the difference in my praise versus me stating some 3rd party software. I don’t know about anyone else, but this has turned me off of the game once again….

HOD [PHZE]
Chemistry can be a good and bad thing. Good when you make love with it. Bad when you make crack.

HOW IS THIS WRONG!!????

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

I’m guessing you mentioned something in your post that is considered an violation of the posting rules? Rest assured, the forums are administered by REAL people, not an automated system (I’ve been infracted enough to be quite sure of this). Also, if you want details on WHY, you should PM the moderator, not post this here (if I’m not mistaken, challenging a moderator ruling in a public post is ALSO a violation of the forum rules (tho, asking WHY is not necessarily a challenge, I guess). I doubt a moderator will answer in this public post, however.

I’m also guessing that English might not be your first language, so there could have been some misunderstanding in what you posted that the moderator mistook for something that violated the posting rules? I’m not bashing your English (it’s quite good), but it’s easy for communications to be misunderstood in such instances. If English is your native language, then I apologize for my misunderstanding of that.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

HOW IS THIS WRONG!!????

in Account & Technical Support

Posted by: Kill Momma.6127

Kill Momma.6127

Nope I’m American. Teach chemistry at an accredited university, but I did notice some typos in my message. I FIGURE I used key words that were flagged for offering 3rd party software, however all I stated was there was an amazing effect in orr, and let people know if they wanted to check it out. Also, your right I am not challenging the ruling on being infracted, but it was super annoying to wake up and find that email. Oh well let bygones be bygones and if they want to respond I would greatly appreciate it.

HOD [PHZE]
Chemistry can be a good and bad thing. Good when you make love with it. Bad when you make crack.

HOW IS THIS WRONG!!????

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You would not PM a Moderator, but send an email to forums@arena.net as per the Forum Rules: https://forum-en.gw2archive.eu/forum/rules

Sometimes, they make errors (as they are human) and will remove the infraction. It’s happened to me a couple of times.

Good luck. =)

HOW IS THIS WRONG!!????

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Sorry about the language mistake…..my bad.

While I do think they use 3rd party programs to identify certain posts in a timely fashion, I do not think there is any type of automated thread closure or infractions issued….a real, human moderator would review the post and react to it. As stated above, humans can certainly make mistakes.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

HOW IS THIS WRONG!!????

in Account & Technical Support

Posted by: bluestocking.6148

bluestocking.6148

I’ve been infracted completely by accident before. A moderator either misread my post or clicked me instead of someone else. An email cleared it right up. But you won’t know unless you ask!

I am destruction itself. I also bake cookies.

HOW IS THIS WRONG!!????

in Account & Technical Support

Posted by: CC Danicia.1394

CC Danicia.1394

Community Coordinator

Howdy all,

We do not use 3rd party programs for moderation. Every single thing we do is handled by a real person. All that said, there are sometimes mistakes, which is why we have an escalation path. You can email forums@arena.net and discuss it with the Community Team.