Have you had an unjustified Ban? GW2 oppressive algorithms?
in Account & Technical Support
Posted by: Scunge.3219
Having spent £84 so far on Gems and made a comittment as always not to buy from Gold sellers (especially since GW2 provide a Gem for Gold service to us themselves and I want their business and game to grow) I am flabbergasted to find that I am now banned by Arenanet from playing.
At the time I received the ban I was recruting for our 85+ member Guild. I sent out a message in one map where I recruited 2 people who were thoroughly delighted to join our ranks and our very friendly team of people. I moved to a new map and sent out the recruit message, moved on to another map and sent out the recruit message again – and for this I was kicked from game and banned. As far as I can interpret this in no way contravenes the Ts & Cs. In fact, Ive been doing this since the headstart without issue. My activities have allowed more than 85 members to find new friends and a enter a great guild community. I am being both loyal to Arenanet (buying Gems) and helping to develop their long term community. surely I am the kind of person they would want to promote, not discard without notice or explanation.
I suspect what has happened is that Arenanet have introduced some kind of algorithm or such to try and identify the behaviour of Gold Sellers in order to ban them. However, it has incorrectly identified my activity as Gold Selling and has auto-banned me.
I could even handle this error if there had been a response of any kind to the support ticket I logged to ask for a resolution. After more than 2 days there isnt any kind of reply whatsoever. With all the issues we have had to suffer so far this is the last straw. I have lost all faith in Arenanets ability to manage anything – in-game play, in-game admin, volume capacity, security. I have been through many many Beta’s and game launches now. The GW2 launch and their incompentency to deliver is truly unbelievable. No launch or game I can recall has experienced even 10% of the issues or the failings of this one. I’m going back to WOW where for 7 years they at least looked after their people.
GW2 is not fit for purpose. This has not been leisure time for 4 weeks now – it has been a nightmare of constant errors, failings and support tickets. I dont ever rememeber having to log a serious in-game ticket in any game before. In GW2 I havent been able to stop.
If you are like me and have lost all patience and faith I encourage you to request a full refund, as I have done. Since GW2 are not even be able to reply to a ticket where an unjustified ban has ocurred, whether the silence is intentional or not, shows a failing of the highest order that is systematic. Whether this is intention or incompetence is irrelevant. It just isn’t worth enduring this any longer.
This game is not fit for purpose and Arenanet give neither resolution nor response. If necessary I will be lodging a complaint in the Small Claims court for a full refund of both the game purchase price and the money spent on Gems. If anyone else needs any guidance on how to do this just let me know and I will talk you through the process as I discover it.
Good luck to everyone and good gaming. I personally need to go and play a game that works and you can enjoy.
Kind Regards
Simon