Guild Wars 2

It turns out I already had an account from like 2 years ago that used a different email and I forgot about it. I sent in a support ticket to ask Anet if they could refund this account that you see right now. How is Anet in responding and issuing refunds? Is it 100% of the time like it should be?

Depends on when you bought the code you used for the account? Or if you bought it from another retailer.

Ellieanna.5027:

Depends on when you bought the code you used for the account? Or if you bought it from another retailer.

I bought it May 12th and it was through the guildwars2 website.

Oh yeah, they have a 30 day refund policy on accounts. Do note though, that account will be closed and you won’t be able to activate it again.

(I say that in case you have character names you want etc)

Ellieanna.5027:

Oh yeah, they have a 30 day refund policy on accounts. Do note though, that account will be closed and you won’t be able to activate it again.

(I say that in case you have character names you want etc)

Alright good, I just want to make 100% sure that I’ll get a refund.

Ask them if they can close the new account and transfer HoT to your old account, instead of a refund. I think I’ve heard of them actually doing that for someone before.