How long does support take to respond?

How long does support take to respond?

in Account & Technical Support

Posted by: Psilo.2485

Psilo.2485

I filled a ticket out yesterday and its been 24 hours and still no reply… just wondering how long this is gonna take. I have heard of it taking weeks for some ppl to get reply’s. I really hope support isnt that slow.

Psilo
Illusions Of The Abyss [DARK] GM

(edited by Psilo.2485)

How long does support take to respond?

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Posted by: JustTrogdor.7892

JustTrogdor.7892

The window is 72 hours (3 days). If you do not receive a response by then post in this thread with your ticket number:

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/

The Burninator

How long does support take to respond?

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Posted by: Psilo.2485

Psilo.2485

I never got a ticket number all I got was request #26350

Psilo
Illusions Of The Abyss [DARK] GM

How long does support take to respond?

in Account & Technical Support

Posted by: Psilo.2485

Psilo.2485

request #23477 10/29/2013
request #26350 10/30/2013
That is what I have gotten I never got a ticket number unless that is what those are.

Psilo
Illusions Of The Abyss [DARK] GM

How long does support take to respond?

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

request #23477 10/29/2013
request #26350 10/30/2013
That is what I have gotten I never got a ticket number unless that is what those are.

Yes, those are ticket numbers. You may find this thread informational: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Note-for-Users-of-Gmail-Others/first#post2924424

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Posted by: Psilo.2485

Psilo.2485

yea hope they get back to me soon I just need to change my account email to my main email cause Yahoo sucks anymore for some reason

Psilo
Illusions Of The Abyss [DARK] GM

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Posted by: Jayne.9251

Jayne.9251

Filing more than one ticket on the same thing may delay your response as they sort through.

L’enfer, c’est les autres

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Posted by: Psilo.2485

Psilo.2485

lol still waiting I am on day 4 and I have even posted in the 3 days or more forum with nothing.

Psilo
Illusions Of The Abyss [DARK] GM

How long does support take to respond?

in Account & Technical Support

Posted by: Memory.3806

Memory.3806

been over 3 days, still no respond…. I just want to play guild wars 1 ticket #754149:guild wars account, please just reset my pw?!

How long does support take to respond?

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

If you didn’t get a nearly immediate auto-reply (Here’s your ticket number…blah blah), then you may have some email receipt issues with Support. Check your junk mail and post in the “3 days old” sticky thread.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

How long does support take to respond?

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

As mentioned in this thread, if you have not had a response in 72 hours, you may post your ticket number in the Tickets for Review thread. We ask that you not create separate threads about ticket follow-ups, or “how long does it take” inquiries, either.

Agents answer as quickly as possible. Some players have their issue resolved within minutes, and some — due to the complexity of their issue or, rarely, a sudden influx of ticket — may take a few days. Tickets that have multiple layers, such as a hacking incident coupled with an account restoration, will require several days.

Again, we ask for your patience as our agents work on tickets in the order received. We also ask that you not submit new tickets to inquire about previously-submitted tickets, because that slows the system. If you want to follow up on a ticket, simply update your current ticket by responding to the e-mailed response that you received. That will get your follow-up into the right queues without slowing the system and delaying your response.

Thanks for your help with this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet