Illusions Of The Abyss [DARK] GM
(edited by Psilo.2485)
I filled a ticket out yesterday and its been 24 hours and still no reply… just wondering how long this is gonna take. I have heard of it taking weeks for some ppl to get reply’s. I really hope support isnt that slow.
(edited by Psilo.2485)
The window is 72 hours (3 days). If you do not receive a response by then post in this thread with your ticket number:
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/
I never got a ticket number all I got was request #26350
request #23477 10/29/2013
request #26350 10/30/2013
That is what I have gotten I never got a ticket number unless that is what those are.
in Account & Technical Support
Posted by: Inculpatus cedo.9234
request #23477 10/29/2013
request #26350 10/30/2013
That is what I have gotten I never got a ticket number unless that is what those are.
Yes, those are ticket numbers. You may find this thread informational: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Note-for-Users-of-Gmail-Others/first#post2924424
yea hope they get back to me soon I just need to change my account email to my main email cause Yahoo sucks anymore for some reason
Filing more than one ticket on the same thing may delay your response as they sort through.
lol still waiting I am on day 4 and I have even posted in the 3 days or more forum with nothing.
been over 3 days, still no respond…. I just want to play guild wars 1 ticket #754149:guild wars account, please just reset my pw?!
If you didn’t get a nearly immediate auto-reply (Here’s your ticket number…blah blah), then you may have some email receipt issues with Support. Check your junk mail and post in the “3 days old” sticky thread.
ArenaNet Communications Manager
As mentioned in this thread, if you have not had a response in 72 hours, you may post your ticket number in the Tickets for Review thread. We ask that you not create separate threads about ticket follow-ups, or “how long does it take” inquiries, either.
Agents answer as quickly as possible. Some players have their issue resolved within minutes, and some — due to the complexity of their issue or, rarely, a sudden influx of ticket — may take a few days. Tickets that have multiple layers, such as a hacking incident coupled with an account restoration, will require several days.
Again, we ask for your patience as our agents work on tickets in the order received. We also ask that you not submit new tickets to inquire about previously-submitted tickets, because that slows the system. If you want to follow up on a ticket, simply update your current ticket by responding to the e-mailed response that you received. That will get your follow-up into the right queues without slowing the system and delaying your response.
Thanks for your help with this.
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