Guild Wars 2

I have not received any automated response e-mail, I checked all labels and spam folder. Since the issue is rather pressing (change of email due to current one being compromised) I would at the least welcome the definitive knowledge my ticket is in the system.

the support ticket number is #1049580

Is there any other way I see what’s happening with it apart from refreshing my inbox ?

Did you contact the CS Team from a new, unique email address? Is that new, unique email address allowing email from ArenaNet/Guild Wars 2?

There are some Stickies you can peruse that may be informative.

Good luck.

Well, there you go! Ask and ye shall receive. Isn’t the CS Team great!? =)

Thanks for the confirmation I shall eagerly await further response from customer support.

Thing is I did everything suggested in the sticky and there just haven’t been any automated response. Which makes me worried I might miss the actual response.

The email provided during ticket creation is gmail.com, the current email registered with the game is outlook.com and the email I wished to change to is yet different gmail.com address (I have several for differing purposes, the address provided for the sake of ticket creation is my “business” mail)

Only thing I can think of is in the rush I provided bad contact mail address, but that shouldn’t be the case as I had chrome autofill take care of it.

In any case the ticket number #1049580 should have come from [redacted], and that is also the address I wait for any reply on. Hope I’m doing it right. Or should I wait for the reply on the current email, or on the email I wish to change it into? I’m easily confused

You should remove any account information from your post, as it is dangerous to post log-in information in a public venue.

Good luck.

Oh, the email in the post is not related to the game in any manner, as I have noted I use several gmail.com addresses for different purposes and the game uses outlook.com. But I see it’s been removed by the moderator anyway so no harm done in the end I guess:)

If you didn’t receive the automated message, there is a really good chance you won’t receive the actual reply. And if you followed the steps in the sticky, you would have to create a new ticket, reference the old one, and use a different email to send it. I know they said it’s in queue, but if you aren’t getting the emails, you won’t be able to get any help.

Well I made what you suggested, created new ticket, referenced the original ticket number and sent it from @gmx.com email.

And I have not received the automated reply yet again. So what do I do now? Is there any “guaranteed” email that will work? I would think majority of people use gmail.com so I fail to see why it wouldn’t work for me

For reference,
original ticket: #1049580 (sent from @gmail.com)
new ticket: #1050327 (sent from @gmx.com)

Well I hate to bump my own topic but the issue IS rather pressing and I have yet to receive any response on any of the 2 emails I used.

Halp?

You aren’t the only one posting about not receiving the automated reply. Either something is amiss with automated replies going out (it’s happened before), or some clearing house or something is preventing delivery of mail from certain addresses.

There does seem to be a new rash of phishing mails going around. No idea if that would trigger anything.

I received a response from support a few days ago, and I did notice the automated response came later than usual. The regular reply took longer than it usually does, as well, but the Teams have been unusually busy lately. And whenever there is a sale, I believe that they become that much more engaged.

Remember, the Team will address your issue as it makes its way through the queue. No real bumping to the head of the line.

Good luck. =)