Guild Wars 2

I am also experiencing this issue – A LOT, for the past few days. I haven’t had this issue before and now it’s just incredible to think that this is happening all of a sudden – with the cause being unknown. And YES. I have read the “answers” provided in the GW2’s support page. AND YES, they are not enough.

On with the topic:

If you have a game account for the original Guild Wars, can you play it?
I only have GW2.

Where are you playing Guild Wars 2 from?
Philippines

At what time and in which time zone do you play Guild Wars 2?
Between 3 P.M. – 3 A.M.
GMT + 8

Attached here is the result of the Game Advisor in .txt file. If this is gonna be of help, I don’t mind the trouble of posting here. But posting without action sure does pisses customers.

Still hoping for the issue to be resolved,

John

Recently started playing this again on 12/10/2012. Since then i receive error 7113189101 at about 30-45 mins of gameplay. Which is kinda annoying when I’m in the middle of a story quest. Anyways, I have tried everything from port forwarding to winsock dump and would like this issue to be resolved as quickly as possible. I do enjoy this game very much and look forward to uninterrupted gameplay. Here is the format as requested:

If you have a game account for the original Guild Wars, can you play it?
I only have GW2.
Where are you playing Guild Wars 2 from?
USA
At what time and in which time zone do you play Guild Wars 2?
3pm-Midnight
Central Standard Time Zone

Attached here is the result of the Game Advisor in .txt file. If this is gonna be of help, I don’t mind the trouble of posting here. But posting without action sure does pisses customers.
Still hoping for the issue to be resolved,
Jack

•If you have a game account for the original Guild Wars, can you play it?
YES

•Where are you playing Guild Wars 2 from?
My apartmemt in Miami USA

•At what time and in which time zone do you play Guild Wars 2?
Affter 6PM EST

Im realy annoyed with this! I have no issue playing any other games on my PC. Anet Fix this PLZ!

If you have a game account for the original Guild Wars, can you play it? No

Where are you playing Guild Wars 2 from? Home in Little Rock, Arkansas

At what time and in which time zone do you play Guild Wars 2? After 7 cst

This is getting really old, didnt have this problem till about 3 weeks ago, no playable at all. Please Fix!!!!

Please provide this information:
If you have a game account for the original Guild Wars, can you play it?
i dont have account
Where are you playing Guild Wars 2 from?
afganistan +4:30kabul time
At what time and in which time zone do you play Guild Wars 2?
afganistan time a round 5am to 11pm

please help me with this issue most of the time i cant play it… in 100% only 40% time can play…. all diag i did it already from the reboot laptop, reboot router, winsock reset, flushdns, try other computer here, try other account, if one of us can play means every computer can play, but most of the time error is up…

i used to play gw1 but idk what now
i play gw2 in Hong Kong
i play it all the time

i feel like i just wasted my money
any1 has solved the error7 please pm me with the solution please!!!!!!

YES
US, MO
ALL TIMES CENTRAL TIME ZONE

no
panamá
UTC/GMT -5 hours

Yes usualy stays arround 68ms latency having lag spikes there too like every 2 minutes up to 300ms latency but no disconnect
Romania ,RDS
All times GMT+2

Don’t know how many time still have to post this (i think i allready posted this issue atleast 5 times since game release there where no improvement what so ever), looks like Anet just don’t care about this issue getting tired of nonsens , why not put in game a simple latency meter ? to not get flamed becouse of the crapy latency ? , don’t get me wrong i have fiber optic no router or wireless i do use many online stuff only gw2 keeps losing connection , not a single other program loses connection , and no the problem is not on my side

If you have a game account for the original Guild Wars, can you play it?
No I haven’t played GW 1

•Where are you playing Guild Wars 2 from?
Orange County, California

•At what time and in which time zone do you play Guild Wars 2?
Before 8 AM and after 6 PM Pacific Standard

[Sent this in the ticket stub per the thread creators request. Reposted here for clarity and assistance to others]

I receive error code: 7:1000:7006:375 when I try to login to the game.

Answers to your questions from the tech forum:
—————————————————————————
[*]If you have a game account for the original Guild Wars, can you play it?
- I do have an account from but I no longer have the game installed. Its been years since I played the first guild wars.

[*]Where are you playing Guild Wars 2 from?
- My home computer. IP is logged with the account on the website.

[*]At what time and in which time zone do you play Guild Wars 2?
- Multiple times of day (morning, afternoon and night). EST time zone (-5 hours GMT)

Possible solution to this error AND to the BLTC blank window issues. (maybe others?)

reference this post for details = https://forum-en.gw2archive.eu/forum/support/tech/Blacklion-Trading-Company-shows-Blank-on-all-tabs

Updating the ROOT CERTIFICATES from the WINXP cd (which I already installed) AND a Windows Update of the O/S to update the certificates to the December 2012 update seems to have worked.

I also update the .NET framework just in case.
—————————————————————————————

Commentary: Since the post I referenced was 3 months old (just image the number of postings since then… 1000’s of them!) I had to shift through days of postings with little to NO EXPLANATION of the error code I received or the issues I was having. Considering the use of SSL and Secure network technology GW2 is using, it would be prudent to inform the customers of this in a timely manner, and suggest to them to run this simple update (takes less than 10 minutes start to finish). Im sure it will help to alleviate some of the pressure your tech teams and bug coders have AND, it would thus increase the playability and love from the community causing them to increase the profits and game play.

(not that I wish to tell anyone their business)

Thanks for your time.

i found that switching from hard wired to my router to using wi-fi to my router instead i dont have the error anymore

If you have a game account for the original Guild Wars, can you play it?

No, i haven’t.

Where are you playing Guild Wars 2 from?

Ukraine, Dnipropetrovs’k

At what time and in which time zone do you play Guild Wars 2?

GMT+2 22:00-23:30 for example today.

If you have a game account for the original Guild Wars, can you play it?
Yes I have & No I can’t play more than about 5 min.
Where are you playing Guild Wars 2 from?
Ukraine, Kiev
At what time and in which time zone do you play Guild Wars 2?
GMT+2 20-00 till 24-00

I’ve already made a support ticket: [Incident:130104-002956]

If you have a game account for the original Guild Wars, can you play it?
N/A

Where are you playing Guild Wars 2 from?
Mississippi, USA, at home via wireless router connection.

At what time and in which time zone do you play Guild Wars 2?
US CST (GMT-6), at various times throughout the day. The problem has only been going today, Jan 4th, from 12:30PM to now, 4:30PM, though.

“If you have a game account for the original Guild Wars, can you play it?”
- No, because the password has been changed since i last played (don’t remember what to or why as it was a long time ago)
“Where are you playing Guild Wars 2 from?”
- Home. (United kingdom)
“At what time and in which time zone do you play Guild Wars 2?”
- Timezone: GMT (London).
Generally from 6-12 weekdays, and at any time on the weekdays.
Had a recurring issue since 3 weeks ago, during the time 7-12 i am unable to gain access to lions arch and hit an error code 7 this also occurs when trying to access WvWvW (i get an error code starting with 7 during the load scree, followed by a dissconect to the character selection menu) , this problem only happens between the times of (approx) 7-11 pm i have tried to access these zones on other computers via my account and even at a different location and had no luck, i have wiped my pc to check whether my PC could be the issue and made sure it was not my firewall, i have also followed all suggestions made by the Admins on the forum, yet had no luck. I can only assume it may be a server issue or perhaps due to the server population at this time.
Another issue i encounter is the ‘unable to gain access to the log in client’ or similar, this window pops up during game play and prevents me from using the black lion trade post( says UN authorized upon opening the window for BLTP) and causes massive chat lag(messages take 2-3 minutes to appear in the chat box).

I got the game a week ago, since the first day i was experiencing lag. However, error 7 appeared from the second day on and i havent been able to play. It getsworst each day. My freinds play, who are añsp ñpcated in Panama and play in the same hours dont have this problem. Please help its really frustrating, i quited other game to play GW2 and im regreting it.

If you have a game account for the original Guild Wars, can you play it?
Not applicable

Where are you playing Guild Wars 2 from?
Panama City, Panama

At what time and in which time zone do you play Guild Wars 2?
US CST (GMT-6), at various times throughout the day.

So it has been three months since the patch in November and aside from the very first post in this thread and some post by another mod named Ashley in the another thread in this forum I can’t see any official acknowledgement of this issue. Obviously it is affecting quite a few people. I would just like to see some sort of acknowledgement that they are doing something about this. As it is I love the game and would really like to be able to play it. The most frustrating part for me is that some days it will disconnect me every time I try to log in and other days it will work no problem. I have tried it at all hours of the day and night, different days of the week, and using different network connections (wireless with multiple networks and routers, hard wired Ethernet, both) so far none of this seems to have any effect. Since my game worked just fine before that November patch I am hard pressed to believe that it is on my end. I have Googled for solutions from every site that seems relevant and had no luck. As it is I bounce between so frustrated that I just stop trying to blindly hoping today is the day the internet gods favor me and keep trying every known solution in hopes that it will work.

If you have a game account for the original Guild Wars, can you play it?
Nope dont have a gw1 account, never played it

Where are you playing Guild Wars 2 from?
Doncaster, United Kingdom

At what time and in which time zone do you play Guild Wars 2?
I play everyday on and off from about 9am onward to about 2am the next day.
GMT timezone

Sorry to be awkward. I correctly read the post that requests a question be submitted on the support page. However I don’t see any “subject line” box available.

Will it be acceptable to put the subject line at the top of the additional information box? Being such an old post it’s possible the procedure has changed, and I would very much like to be a part of finding a solution to this problem, as I am having this problem myself.

Questions from Forum>Tech Support:
“If you have a game account for the original Guild Wars, can you play it?”
- i don’t have it.
“Where are you playing Guild Wars 2 from?”
- Home. (Singapore)
“At what time and in which time zone do you play Guild Wars 2?”
- Timezone: GMT -+8 (singapore, Taiwan).
Generally Monday to Friday I play from 19:00 to 23:00 hs. On Weekends from 19:00 pm to 1 am.

Last few days, once I was at the page of loading the game world, i needed to wait for 3mins and the code error(7:11:3:189:101) … and I believe that the problem is not with the firewall on my PC or internet connection, because I have disabled the firewall on both.
Please help me … I do not know what else to do.
Sincerely,

If you have a game account for the original Guild Wars, can you play it?
no i dont have one
Where are you playing Guild Wars 2 from?
Chile
At what time and in which time zone do you play Guild Wars 2?
time zone: gmt-4
i play between 9 pm and 12 am

If you have a game account for the original Guild Wars, can you play it?
I have an original gw account, however i don’t have the passwords, and am unable to retrieve so it isn’t much help.

Where are you playing Guild Wars 2 from?
Esperance, Western Australia

At what time and in which time zone do you play Guild Wars 2?
+8:00 Perth time,
i usually play around 4:00 pm to 7:00 pm, but i am on holidays when the problem started so i was on around 12:00-2:00.

I have been able to play for the last couple of weeks, getting the game a few weeks after christmas. However, this problem only emerged after i implemented the new patch.
Thanks for the help

you have to submit this information through the “ask a question” link.

this thread was also started 3 months ago.

i am getting this error along with another error with the numbers 5:504 near the end of the error code! it seems to only happen in instances in my main storyline in kessex hill!! please fix!!!

My wife and I have been getting this error on and off as of late… strangely it always seems to happen in peak play times, whether we’re in an overland zone or an instance.

just started having this problem a few days ago and this morning im lucky if i stay connected for 3 mins or more cant believe they still havent fixed this after 3months get it sorted!

If you have a game account for the original Guild Wars, can you play it?
I lost the account info and am unable to retrieve it.
Where are you playing Guild Wars 2 from?
Rochester, NY
At what time and in which time zone do you play Guild Wars 2?
5pm-3am EST

I have had the game for just about 3 weeks now. when i first got the game i had no issues. About a week ago i started noticing the disconnects happening. They have become more frequent and random. Sometimes i can stay on for a bit, others i get on walk around or attack somethings and I’m booted. I have just spent the last 2 hours going through ALL the steps on your support guide to no avail. I traced, shut down security programs, lowered firewalls, and did the port forward process. I logged in and 30 seconds later disconnected. Any information to help resolve this situation would be great.

I can access GW1.
I play from Manila, Philippines with Bayantel as my ISP Provider.
I usually play 6-10 AM PST. Sometimes 5PM-9PM PST.

I occasionally get Error 7 and disconnects, but this happens whenever I try to go to Cursed Shores map.

Please fix error 7. I have requested a fix for this so many times now.. I’ve been having this problem since launch. I have quit the game twice now because of this constant disconnecting but I really want to play Gw2 more then any other game. Someone Please help. Seriously.

i keep getting the 7:11 you have been disconnected ever 5-10min mabey even less then that.. i love in CT USA i play at home. it’s getting to the point where i can’t handle even playing anymore. always a d/c

I don’t have a Guild Wars 1 account.

I play from Manila, Philippines with Sky Broadband as my ISP Provider.
I usually play 6-10 AM PST. Sometimes 5PM-9PM PST.

I am getting Error 7 and disconnects. This has happened before but now, Guild Wars 2 has been unplayable for the past 2 days.

;_;

no guild wars 1 account
from mexico
6 to 10 pm mexican hour

2 days since i got the game and since then i have nad the error 7:11:3:189:101

Adding one to the others, altough I do not think you guys (ANet) realy give a crap against the issue (apperantly).

I (would like to) play from UK / London on 30 meg Virgin broadband. I have no mayor problems with other games (played RoM, Lol (here minor lagg, but still playable), WoT, TF2, etc.).

I have an ASUS KV53 laptop with (not extensive list) Win 7/Linux (dual boot, Linux is only for testing GW2), GT540M grafics card, 4 Gig of RAM, yada yada, Atheros Wifi, etc.

I bought the game about 1 week ago, and after logon I kept getting dc, so I was unable to create a caracter. I installed Linux and managed to create a caracter. Unfortunately on Linux my Nvidia/Optimus driver is not realy doing well, so even with low settings I have 10 fps, and while there is no disconnect, it is unenjoyable.

I kept trying to play on Windows, and during this weekend I managed to play constant (wohooo!) 15 – 20 minutes before the game gave me error codes (with constant laggs, freezes). I would seek your wise advice to how to extend this wooping numbers of small sessions to a few hour enjoyable playtime, but I gues you have no idea nor care. Anyway, as a person working in customer support as well, I would like to express my disapointment.

Regards,
E.F.S.

Oh yes, and if it would not be obvious, the problem is not with my net, nor my Windows. Conection is ok:
- if there would be a problem with the connection, the game would dc in Linux as well, but it does not…there the only issue is the graphics
- if the problem would be some settings/programs in my Windows 7…well I eliminated this possiblity by trying out the program on a fresh Win 7 install, with nothing but basic drivers (unfortunately I can not try this out without network driver or display driver:P), and the same disconnect is constant
-I updated the Wifi drivers, Windows, checked all ports in FW, even switched it off, tryed before installing any anti virus, so basicaly on a vanila Win 7…no avail. I wanted to test on XP as well (not compatibility mode, been there, done that, no avail), but unfortunately my laptop does not have XP drivers.

I would think the program have some issues with the Wifi driver, as it is basically often disrupts my connection. I looked into it, updated to the latest (maybe I will give a go for Win. Unfortunately I have no means to try direct cable connection and also I do not want to bother with 10 meters of RJ45 around my rented house just for one particular game to play.

Had GW1 but it’s been years since I last played it
From Manila, using Sky Broadband as ISP
Regardless of playtime, the problem exists. Now, I cant even load the maps, just stuck at the loading screen (prior to the problem, I played 5am to 9am PST on weekdays, and most of the weekends)
Problem started after routine maintenance and patching last Feb 13, 2013

mbevangelista.2978:

Had GW1 but it’s been years since I last played it
From Manila, using Sky Broadband as ISP
Regardless of playtime, the problem exists. Now, I cant even load the maps, just stuck at the loading screen (prior to the problem, I played 5am to 9am PST on weekdays, and most of the weekends)
Problem started after routine maintenance and patching last Feb 13, 2013

mbevangelista.2978 – Same place, same problem, same ISP….

You can try creating a new shortcut of GW2.exe to your desktop.
Right click on the shortcut file and add this line – /clientport 80 – at the end of the Target Field. DO NOT PLACE IT INSIDE THE QUOTES, see example below:

“D:\Program Files\Guild Wars 2\Gw2.exe” /clientport 80

This works for me

- no original GW account
- Philippines (Gmt+8)
- Mostly all day

FIX THIS PLEASE! How can this really still be a problem wtf are you guys doing over at Anet? It has been MONTHS and I have tried everything just to try to play YOUR game that I payed good money for but no…I can’t just play when I want to I have to hope I’m lucky enough to play for 30 minutes without being disconnected. This is bollocks, the Anet tech support team sucks please hire a new one and fix this garbage.

100 interrups/disconnects last hour……………….
is this going to continue then just send me money for the game and the time i’ve spent on the game and the money i used to build a computer for playing this game….
there was NEVER those kind of issuis on gw1!!!!!!

Sweden +1gmt
no spec time getting this lagg.. been a few times last week and it is REALLY kitten me off….

I had this issue as from a patch 2 weeks ago.
Tried everything i could think of and nothing improved the issue.

I was constantly desyncing, skills queuing and not firing, mobs attacking me at a different location then where i was.

Sometimes i would rubber band back to where the server thought i was after 10-20 secs (usually when i used phase retreat or blink on my Mesmer), but most of the time i would d/c with error 7.

I have just reinstalled windows with a full format to my hard-drive, installed avast antivirus and installed guild wars 2, and the problem has more or less disappeared.
I still lag now and again, but i think that’s mostly due to low signal strength and people on Facebook, than a problem with guild wars.

I know that this isn’t a very convenient fix, and may not work for others, but maybe a start for people who have lost hope.
I wish everyone the best of luck and hopefully see you in-game soon.

Edit: I am in wales, UK. Using talk talk adsl broadband and played for months without any issue at all.

No

Home USA

(UTC-05:00) Eastern Time (US & Canada) for timezone.

I play At all times.

Error 7 kicking me off at random times,usually when i change maps.
And really 4 months later and this issue is still on going..doesnt say much for customer care from u guys.

I was able to play yesterday just fine without disconnecting once. I have not changed any settings on my computer and this issue (Error code: 7:11:3:189:101) just came up today.

1. I do not have GW1

2. California, USA

3. Timezone: UTC -8 PST

Time of play: 6-10 am and 7-10 pm on weekdays. All day on the weekends.

1. no GW 1

2. Chicago suburbs

3. UTC -6

I play mostly 2pm to 7am

Pretty ridiculous to still be having this problem. I forwarded all the proper ports. When I get the error it blows out my entire internet connection. So I would guess the GW2 servers are trying to cram too much information down our internet connections.

Game is completely unplayable for me as anytime I start doing something like an event or my lvl 3 class quest I get D/C.

so where’s the solution or answers from devs or anything?? this is pure BS.. a input in a thread is like bullkitten piled up in a forest.. no1 sees it and no1 try to deal with it….

It’s beyond kitten having Error code: 7:11:3:189:101 more often than not. Bought the game little over a week ago and I’m seriously regretting it, since thanks to this I can barely play.
Any chance for a refund?

- No original GW account
- Finland (Gmt+2)
- I am able to play at morning, but after 16-17 when people come back from work/school (???) I am no longer able to play, and this keeps going ’till late night.

@ Sebulon, exactly the same as me. No original GW, same country, and starts around the same time. Ends usually around midnight for me. Eats away just the hours I could play, wonderful.

Whitey, I did the-

You can try creating a new shortcut of GW2.exe to your desktop.
Right click on the shortcut file and add this line – /clientport 80 – at the end of the Target Field. DO NOT PLACE IT INSIDE THE QUOTES, see example below:
“D:\Program Files\Guild Wars 2\Gw2.exe” /clientport 80

-thing and now I can play it, even though it still disconnects me every 10-30 minutes on a regular basis.

- No Original GW

- US Hawaii (UTC-10:00)

- Through out the day when I’m on the browsing the net, my net is stable and works perfectly. But right when I log on GW2 my net starts disconnecting every 20 minutes. Then when I log out of GW2 my net goes fine again. Whats the meaning of this….