Guild Wars 2

For a few hours now I haven’t been able to properly play gws because the connection to the server just disconnects. It goes on and off all the time. It’s almost like a massive lag spike happens and then loses connection.

My internet connection is completely fine. I was even able to play youtube videos without delay while trying to connect on the client. I’m not sure what to do.

Has anyone else encountered this?

I’ve attached a pic of what it says when I try log on.

Also I come up with this:
Build: 52947
Error Code: 7:1000:7006:462

Any help please?

And I also get this too…

I have the same problem too. What going on?

Same issue here, can’t log in.

Same here I’m unable to login and I’m also getting various different error codes
42:0:9001:4418
7:1000:7006:462

On the rare tries that i do login to the character selection menu, the game will get stuck on loading a map and then get disconnected with another new error code.
7:11:3:191:101

Same problem too. Now in, but severe lag. Not going to play.

My client says:

The game client is unable to gain access to the log-in server at this time. This is most commonly cause by the firewall or router settings, security applications, or connecting through a campus network

Build: 52947
Error Code: 42:0:9001:4418

I can’t login at all at moment. I had a serious lag spike and then it finally threw me out. Now it won’t even log-in and I get the various codes you have been getting. Tried to disable Kapersky but no luck. Restarted and restarted the modem too.

I’m from SEA. Got disconnected in the middle of the mordrem invasion, and I cannot login right now

That’s what happened to me too parapapao. I’m in Australia. Very annoying when things stop working. Hopefully I can get in before the 10:30 start. Might stay up tonight then.

Looks like “almost” everyone from SEA/AUS have issues logging in/staying in game/constant lagging.

Just got in the game and tested it twice. Took a bit to log-in and load my char I was playing but seems fine now. If you still have trouble just try every few minutes. And be a little patient with the log-in as it is still quite slow.
Correction: It might still DC you.

Same error for me, also in Australia.

Australia again and still no joy.
Being prime time on Saturday night maybe it’s the Netflix effect.

Netflix is soooo bad. Someone in the house loves it to death and it eats up the internet alot. Still can’t get NBN at my place yet.

Having the same problem for a couple of hours now – and yes, in Australia.

Something is having issues, here is the trace route:

Tracing route to 64.25.40-116.ncsoft.com [64.25.40.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 10 ms 8 ms 12 ms xxx.xxx.xxx.xxx
3 27 ms 24 ms 14 ms rdl1-ge6-0-4.gw.optusnet.com.au [198.142.165.65]

4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * 27 ms 198.142.139.116
8 28 ms 25 ms 27 ms 198.142.250.245
9 174 ms 175 ms 179 ms 203.208.174.189
10 182 ms 37 ms 27 ms 198.142.139.132
11 253 ms 248 ms 248 ms 213.155.134.125
12 * 194 ms 184 ms las-bb1-link.telia.net [80.239.130.13]
13 * * * Request timed out.
14 * * * Request timed out.
15 223 ms 216 ms * 64.25.32-82.ncsoft.com [64.25.32.82]
16 * * * Request timed out.
17 225 ms 218 ms 219 ms 64.25.32-82.ncsoft.com [64.25.32.82]
18 215 ms 219 ms 219 ms 64.25.40-116.ncsoft.com [64.25.40.116]

Trace complete.

Guess ill just throw my voice in, cant login constantly getting the error msg. On the occasion I have managed it, i get the message telling me I cant see the login server.

Managed to log in to Lions Arch, but the screen went black except for the options menu. Get this:
FPS: 642
Ping 1793 (Avg 1325)

Best FPS ever!

Having trouble logging in also. Melbourne, Australia

Same error for me, Melbourne, Australia. I feel super lag even just trying to reply this forum!

Same error, I’ve not been able to play since 4hrs ago (SEA).

Was trying to get over my disappointments over the Mordrem Invasion event and focus on trying to grind the blossoms necessary to buy the Selfless Potion and toxic armours. Now this, guess I hardly stand a chance now.

Plus I’m eyeing the total makeover kit so please, please fix this before the sale is over.

The support is still sleeping I guess…big time zone diff.

Same issue here…looks like it is both SEA and AUS users that face the same problem

Same here as well, I am from Singapore. Everything was fine when I logged in for a while about 10 hours ago.

Getting issues with logging in now with various error codes:
10:4:5:3629:101
42:0:9001:4418
7:1000:7006:462
Also taking some time to load the forums. I had to repost this multiple times.

When I do manage to get into the game, it would get stuck at character select screen, with the “Play” button selected (greyed out). After a while, it would bounce back, needing me to click on it again.

Pretty unfortunate that we are unable to get in to at least do our dailies, and to participate in the (time-sensitive) weekend mordrem invasion event..

Been having this issue for almost 3 hours now. Also in Australia.

same here, well not just the game, even connecting to guildwars2.com is having issue.

did couple of pings and trace route, looks like the route going to login server and guildwars2.com is having issues.

connection to 64.25.38.51 = massive amount of packet drops
connection to 64.25.40.116 = perfect, no packet drop
connection to guildwars2.com = massive amount of packet drops

comparing the results, the point of failure are the *.telia.net routers
because as you can see, the only difference in the route is after leaving my ISP and before entering NCSOFT (62.115.10.106)

###################################################################################

1. PING 64.25.38.51
   ###################################################################################
   Reply from 64.25.38.51: bytes=32 time=242ms TTL=114
   Request timed out.
   Reply from 64.25.38.51: bytes=32 time=242ms TTL=114
   Request timed out.
   Request timed out.
   Request timed out.
   Reply from 64.25.38.51: bytes=32 time=243ms TTL=114
   Request timed out.
   Request timed out.
   Reply from 64.25.38.51: bytes=32 time=243ms TTL=114
   Reply from 64.25.38.51: bytes=32 time=243ms TTL=114
   Reply from 64.25.38.51: bytes=32 time=265ms TTL=114
   Reply from 64.25.38.51: bytes=32 time=243ms TTL=114
   Request timed out.
   Reply from 64.25.38.51: bytes=32 time=244ms TTL=114
   Reply from 64.25.38.51: bytes=32 time=243ms TTL=114

Ping statistics for 64.25.38.51:
Packets: Sent = 109, Received = 55, Lost = 54 (49% loss),
Approximate round trip times in milli-seconds:
Minimum = 242ms, Maximum = 289ms, Average = 245ms

###################################################################################

1. TRACERT 64.25.38.51
   ###################################################################################
   4 19 ms 15 ms 19 ms syd-gls-har-int1-be-10.tpgi.com.au [203.29.129.131]
   5 * 212 ms * las-b3-link.telia.net [213.155.129.245]
   6 210 ms * * las-b21-link.telia.net [62.115.140.254]
   7 243 ms 243 ms * dls-b21-link.telia.net [213.155.136.42]
   8 * 272 ms * ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
   9 244 ms 243 ms 243 ms 64.25.32-9.ncsoft.com [64.25.32.9]
   10 * 244 ms 244 ms 64.25.32-26.ncsoft.com [64.25.32.26]
   11 246 ms * * 64.25.32-82.ncsoft.com [64.25.32.82]
   12 258 ms * 243 ms 64.25.38-51.ncsoft.com [64.25.38.51]

Trace complete.

###################################################################################

1. PING 64.25.40.116
   ###################################################################################
   Reply from 64.25.40.116: bytes=32 time=213ms TTL=114
   Reply from 64.25.40.116: bytes=32 time=221ms TTL=114
   Reply from 64.25.40.116: bytes=32 time=213ms TTL=114
   Reply from 64.25.40.116: bytes=32 time=213ms TTL=114

Ping statistics for 64.25.40.116:
Packets: Sent = 400, Received = 400, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 212ms, Maximum = 297ms, Average = 216ms

###################################################################################

1. TRACERT 64.25.40.116
   ###################################################################################

4 19 ms 19 ms 19 ms syd-gls-har-int2-be-20.tpgi.com.au [203.29.129.196]
5 236 ms 228 ms 231 ms 10ge3-4.core1.sjc1.he.net [72.52.93.37]
6 227 ms 254 ms 259 ms 10ge2-1.core1.sjc2.he.net [72.52.92.118]
7 170 ms 167 ms 169 ms sjo-b21-link.telia.net [213.248.67.105]
8 180 ms 179 ms 183 ms las-b21-link.telia.net [213.155.135.186]
9 213 ms 213 ms 277 ms dls-b21-link.telia.net [213.155.131.76]
10 236 ms 255 ms 239 ms ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
11 294 ms 266 ms 275 ms 64.25.32-9.ncsoft.com [64.25.32.9]
12 236 ms 224 ms 221 ms 64.25.32-26.ncsoft.com [64.25.32.26]
13 259 ms 227 ms 244 ms 64.25.32-82.ncsoft.com [64.25.32.82]
14 232 ms 246 ms 275 ms 64.25.40-116.ncsoft.com [64.25.40.116]

Trace complete.

###################################################################################

1. PING guildwars2.com
   ###################################################################################
   Request timed out.
   Reply from 64.25.40.16: bytes=32 time=243ms TTL=114
   Request timed out.
   Request timed out.
   Reply from 64.25.40.16: bytes=32 time=243ms TTL=114
   Request timed out.
   Reply from 64.25.40.16: bytes=32 time=243ms TTL=114
   Request timed out.
   Request timed out.
   Request timed out.
   Reply from 64.25.40.16: bytes=32 time=243ms TTL=114
   Request timed out.
   Reply from 64.25.40.16: bytes=32 time=243ms TTL=114
   Request timed out.
   Reply from 64.25.40.16: bytes=32 time=243ms TTL=114

Ping statistics for 64.25.40.16:
Packets: Sent = 32, Received = 14, Lost = 18 (56% loss),
Approximate round trip times in milli-seconds:
Minimum = 242ms, Maximum = 299ms, Average = 249ms

###################################################################################

1. TRACERT guildwars2.com
   ###################################################################################
   4 17 ms 19 ms 19 ms syd-gls-har-int1-be-20.tpgi.com.au [203.29.129.195]
   5 208 ms * 229 ms las-b3-link.telia.net [213.155.129.245]
   6 278 ms 225 ms * las-b21-link.telia.net [62.115.140.254]
   7 265 ms * * dls-b21-link.telia.net [62.115.139.8]
   8 * * 301 ms ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
   9 * * 280 ms 64.25.32-9.ncsoft.com [64.25.32.9]
   10 * 277 ms 321 ms 64.25.32-26.ncsoft.com [64.25.32.26]
   11 * 245 ms 349 ms 64.25.32-82.ncsoft.com [64.25.32.82]
   12 249 ms 248 ms * 64.25.40-16.ncsoft.com [64.25.40.16]
   13 * 243 ms 243 ms 64.25.40-16.ncsoft.com [64.25.40.16]

I headed to bed. Can’t get in again. It would be nice if the event went 2 weeks like most of the content they have done before. I truly hope they change it a bit.

Seems that there are some error with SEA/AUS IP connection. I’m from SEA, and cannot log-in, but using PIA, then everything back to normal

Build: 52947
Error Code: 42:0:9001:4418

I was playing fine yesterday.

CremeBrulee.4985:

Build: 52947
Error Code: 42:0:9001:4418

I was playing fine yesterday.

I can launch the game now but while trying to connect to a map, I get connection error.

Hopefully something is done before reset or I’ll have to miss out on guild missions as well.

yes, i can confirm that singapore’s users are having issues. some managed to connect but is lagging. some cannot even connect at all. personally, i had to use VPN to connect.

i did a tracert earlier on, one or two routers apparently is down or dying or whatever.

SkyShroud.2865:

yes, i can confirm that singapore’s users are having issues. some managed to connect but is lagging. some cannot even connect at all. personally, i had to use VPN to connect.

i did a tracert earlier on, one or two routers apparently is down or dying or whatever.

May I know which VPN are u using? Is it free?

Has there been any response from anet over all these HOURS? Nothing on twitter, nothing I’ve seen in a couple forum posts.. seriously, do anet not have 24/7 support team?! If so, that is incredibly unprofessional. I worked for years in a very small IT company, and we (a couple of us) handled 24/7/365 support because we actually cared about our customers. But we needed to. I suppose when you’ve got hundreds of thousands of addicted users though, no need to bend over backwards to show some care.

There is no excuse anet to not have timely communication with your customers at the very least. Some issues cannot be fixed in a timely manner of course, but to not even communicate something over the course of MANY HOURS… sigh

The forums aren’t access to support. If you need asssistance you send in a ticket. They have people who do post on the forums, but do you really think those people can work 24/7. They do need sleep.

Also looking at some of the trace routes posted, a lot of the issues start at hop 5, which is really outside of Anet’s control. It’s not even at their ISP level. So they can’t really comment.

Jaxemi.7648:

SkyShroud.2865:

yes, i can confirm that singapore’s users are having issues. some managed to connect but is lagging. some cannot even connect at all. personally, i had to use VPN to connect.

i did a tracert earlier on, one or two routers apparently is down or dying or whatever.

May I know which VPN are u using? Is it free?

if u wan free vpn, u can try mytunneling

Been trying to play for the last 3 hours Same problems as those listed above. I’m from Singapore. Even getting on this forum took a while.

I can’t log in. (Report from Malaysia)

As the title said, I stumble upon some of my friends from Philippine, they
reported that they having the same issue.
Please advise

Regius.1472:

Been trying to play for the last 3 hours Same problems as those listed above. I’m from Singapore. Even getting on this forum took a while.

same here :l

Been trying to connect for hours myself here..saturday night and one time to try get in some time grinding that stupid event..

please Anet fix this.

Having the same problem since 2 hours ago. I’m from Malaysia.

I can log in, but cannot stay connected for more than 5 minutes before being disconnected. Same kind of error messages as many of you.

same problem

Its not like i payed money to play this game, or that i spent any money on gems or anything like that (sarcasm was inserted) . Seriously disappointed in ANET. its like we are last on the priority list for bugs and server issues just because we aren’t playing from US or EU. -_- Its the weekend… the one time i actually get to play the game that i payed for! Please give us australian and other OCE players hit by this stupid lag spikes and login issues gems to compensate

I don’t think this is Anet fault. Might have to check with ISP.

For SG users, I am using Starhub. It seems that Singtel & Myrepublic users are doing fine.

Jaxemi.7648:

I don’t think this is Anet fault. Might have to check with ISP.

For SG users, I am using Starhub. It seems that Singtel & Myrepublic users are doing fine.

ummm so it just happens to hit people in melbourne and other players in australia. yes, clearly an ISP issue when every single other online game and internet connection is fine….

The logic is strong in this one

Jaxemi.7648:

I don’t think this is Anet fault. Might have to check with ISP.

For SG users, I am using Starhub. It seems that Singtel & Myrepublic users are doing fine.

Just to add on, the error is indeed gone with VPN. Not sure who’s responsible for this outage.

I did what this reddit post suggested and can login again, enemies and allies take abit of time to fully load but I can tag stuff on the event.

Just get the trial.

https://www.reddit.com/r/Guildwars2/comments/3knzse/possible_solution_to_the_login_issues_faced_by/

It is a routing issue and I tried calling my ISP but is late, they are not open. VPNs are working because it is using a different route.

This isn’t just affecting Oceania. I’m west coast in the US. I am completely unable to log onto the game, load the gw2 website or gw2 wiki. Only reason I’m able to post this is thanks to the VPN solution from reddit.