Guild Wars 2

I was in the process of purchasing the game as gifts and refused after the second purchase. I made two purchases successfully, but was denied a third purchase. Something that would prevent this is having the ability to edit the quantity during purchase.

I called my bank at first, figuring their fraud prevention had stopped the repetitive purchases, however while on the phone with card service department I made the attempt again. The blockage was not at their end. The only conclusion I can make is that the store is programmed to refuse sales. Since I have the money in my account to make this purchase, I am confused as to the reason I am being denied an early Christmas present for a friend.

No one on the forum can answer this. You’ll need to contact support.
Top of page-support. Top of page-submit a request.

Since all six of their options (Refunds, Game Versions and Digital Items, Upgrading Your Account, Gem Cards and Codes, Taxes, and Strategy Guide) have nothing to do with making initial purchases of the game it appears there is no section of support that is designated to deal with this either. It is my opinion that limiting accessibility to pre-formatted scenarios by design ensures improvements have no place to be suggested outside of places like here at the forum. Never answering the phone is also a barrier to communication – it does not however keep me from dialing.

However, since the phone message indicates I should play message tag in the forums, here I am.

How about
Support (top of page)
Submit a request (top of page)
(option) purchase issue
(Option) buying the game or one of the other options.

And starting a dialog from there.

Astral Projections.7320:

(option) purchase issue
(Option) buying the game or one of the other options.

These options do not exist on my screen.

Fitz.6931:

Astral Projections.7320:

(option) purchase issue
(Option) buying the game or one of the other options.

These options do not exist on my screen.

Support is top left of this page
Submit a request is top right of the page that brings up.
After submit a request, that brings up a page with a button on the screen
choose: Purchase issue.

Edit: normally we aren’t supposed to show links because they take you to a page that says you are leaving the Guild Wars 2 forums, but this is the link. https://help.guildwars2.com/anonymous_requests/new

I got the same problem, I bought the game for 4 of my friends (they gave me cash i used my CCard) and we played all the last two weeks, but today at around 3pm (my guess is at 5pm because that’s local reset time) they were unnable to log in and got emails saying their orders had been already canceled and refunded, and I never did such thing.

If you get this cleared up please update so I can do something about it, I already submited a ticket.

Submitting a ticket is good, you might also want to check with your bank. Your bank might have auto-refused the purchases as fraud due to the quantity.