Guild Wars 2

Ticket #120902-011084 timeline (for reference, all times pacific)

9/2 Automated response received at 7:54 a.m.
9/5 Posted to the forum about the unresolved issue at 4:48 p.m.
9/5 Received request for more information at 9:52 p.m.
9/5 Sent requested information at 10:18 p.m.
9/5 Additionally, updated Ticket with requested information at 10:22 p.m.
9/6 Posted a message on the Forum at 8:31 a.m.
9/7 Received an update via the forum (“will be assisted soon”)
9/9 Posted again on the Forum at 8:22 a.m. about the unresolved ticket
9/9 Posted timeline on Forum at 7:27 p.m.
9/10 Received email at 1:55 p.m. None of the information was related in any way to the issue. Verified the issue still existed, and reopened the ticket at 2:15 p.m.
9/10 Posted timeline on Forum at 5:28 p.m.

Loyheta.7294/.5638

Serial is applied to latter when it should be on former.

I created the ticket [120905-001153] 6 days ago and got an answer today, but unfortunately, all that happened was my password getting changed.

If possible, I want my retail key to be linked to my original ID from the headstart period, [Necromanti.4197] and not [Necromanti.4198].

I had to give all sorts of information through support so that they could link my gw1 and gw2 accounts manually but now I revieved a mail that they closed the support topic because they “probably” fixed the issue through a game update.

Wel it didn’t change anything (120830-010966)

I’m having a similar issue for which i submitted a ticket on 8/28, but I haven’t received any assistance yet…

#120828-016512

Useless…utterly useless…

Response Alec via Email 09/11/2012 01:33 AM
Hello,

Please disregard the previous response sent in error.

The issue you’re reporting will require a bit of additional investigation.

I am escalating your ticket to a Senior member of the Payment Support Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed.

Thank you for your patience,
Alec
NCsoft Customer Support
Response Alec via Email 09/11/2012 12:13 AM
Hello,

Please disregard the previous response sent in error.

I’m transferring your ticket to the appropriate team to review this request about linking/unlinking Guild Wars accounts. Someone will contact you as soon as possible.

Regards,
Alec
NCsoft Customer Support
Response Alec via Email 09/10/2012 11:26 PM
Hello,

Thank you for contacting NCsoft Account Support.

The issue you’re reporting does not actually seem to be a login/payment issue.

I’m transferring your ticket to a member of the In-game Support Team to further assist you. Someone will be in contact with you as soon as possible

Thank you for your patience,
Alec
NCsoft Customer Support

18 days out and no response from support.
This time frame for support is appalling at best.

This is a 20 second job on your end. Is it really that hard to link two accounts?
At this point I think neurosurgery is an easier under taking.

#120826-009648

Make best game ever, hire worst support team to ensure no one gets to play. Seems legit.

Ok the person handling my ticket Ok the person handling my ticket Incident: 120831-014302 REFUSES to aknowledge the problem! I emailed on 8/31 and I still can not access my pre-purchase headstart account because the upgrade was not specified on how to upgrade with the original key! I now have a new account with no characters and no friends list and the person will not link my accounts so I can access my friends my days of work level 24 Ranger! I have even gone so far as to about to file a complaint with the BBB yet the idiot will not aknowledge the problem and refuses to read my ticket at all! Told me to buy a new account! WTF????

Quote:
Hello,

Thank you for updating us.

I have checked your account status and confirmed that it is currently registered with a pre-order or pre-purchase code. Now that the Headstart period is over, game access for this account can only be granted by applying a retail serial code. Please check the following link for more information on retail serial codes:

Title: North American Players – Don’t Forget to Pick Up Your Retail Box and Serial Code
URL: https://www.guildwars2.com/en/news/north-american-players-dont-forget-to-pick-up-your-retail-box-and-serial-code/

If you need assistance with creating/registering a Guild Wars 2 account, please review the following Knowledge Base article:

Title: Guild Wars 2 Registration
URL: http://support.guildwars2.com/app/answers/detail/a_id/8982

If you need additional assistance registering an account, please reply with your Guild Wars 2 Serial Code.

Thanks,
AmberGreen
NCsoft Account Support

I am not buying another account!!! If I do not get some sort of result or satisfaction in the next day I am filing a complaint with the Better Business Bureau with a demand for the money back I paid for this game! REFUSES to aknowledge the problem!

The problem is they did not make it CLEAR that you needed to upgrade and HOW! This is totally unsatisfactory and my ticket has been ignored on the problem since the 31st when they locked me out of my original account. I am currently filing a BBB complaint demanding a refund for the money I paid for the game I can not play anymore because I refuse to start over!

I got a resolution fortunately I purchased through my Amazon Prime so I can get it replaced and with the new CD Key I can link it properly. Should of tried them sooner than wait 12 days for Arena NET BS.

Seeing everyone getting such awful and useless replies is not comforting me when I finally get a reply..

Inviction.2945:

Seeing everyone getting such awful and useless replies is not comforting me when I finally get a reply..

You’ll see a few of my posts along with complaints in here. But good news has finally come. I accidentally created a 2nd account when trying to update my serial key and so I couldn’t access my main character that I had been playing during pre-release.

They finally responded about an hour ago letting me know that they’d be willing to issue a new serial key but that the 2nd account I created would be disabled.

Now I just need to wait on them to send me the serial key.

Well glad I’ll get a key in another 10 days.

When I try to link my account I get this error: http://i.imgur.com/ZVpIg.png

Zanes.4510:

When I try to link my account I get this error: http://i.imgur.com/ZVpIg.png

I was getting that earlier when I was attempting to allow access to my location through the verification email, I fixed it by closing my browser window and opening a new one, and not hitting the button more than once lol
give it a shot, let us know how that works out so that we can let others know how to work around that error as well

From what I can tell this is caused by sending the same information to the servers more than once in a short period of time, which is why if your not hitting the submit button twice your browser may be doing something wonky. If it is still happening try using a browser without any addons, usually windows 7 comes with a version of IE that does exactly that (typically I wouldn’t suggest IE at all, but in this case they made that version for troubleshooting issues of this nature)

Just to add to the voices of frustration…

I was so excited when my CE arrived exactly on release day…. grabbed my code and ran to the computer…

What I want to know.. is why not simply have an option to enter your code at the login in screen? bamm.. done!

No… It took forever to even find where to place it… and when doing so they clearly asked for “Guild Wars” login.. not Guild Wars 2…

Even than I didn’t put my Guild Wars login in the first time because I had heard of all the problems, I didn’t want to link my accounts until I had mine registered and knew everything was set..

Hit enter… wth.. it said something along the lines of I had a Guild Wars account and sent me right back.. so this time I reluctantly used my “Guild Wars” account just like it said… and guess what… I ended up creating a new account rather than linking with my headstart/pre-order account..

I now see exactly what happened and I feel the responsibility lands squarely at ANet for not being clear at all during the registration process..

After three form letters were it was obvious nobody was even reading my email I said to heck with it and bought another copy of the game so I could register my headstart account before it expired..

My next step was two days of carefully planning when to delete Characters on my headstart account so I could recreate them on my new CE account..

Alright good enough, I only lost a few days and $60… in the grand scheme of an MMO that’s not much..

Well now to make the situation worse.. I had bought gems during headstart, so I figure rather than just let them go to waste I’d transfer them to gold and mail them off to my new Character.. NO can’t even do that! two lousy gold and I can’t mail it to myself because of limits on sending coin.. so another $35 down the drain..

I’ve spent nearly $300 at this point and still really don’t have what I paid for… I’ve started over I’m happy with my new account but I’d really like to at the very least get the darn two gold from my headstart account instead of watching it go to waste..

anyway… it really took what should have been a fun experience on release day and turned it into frustration…

Alexixiv.4582:

I was getting that earlier when I was attempting to allow access to my location through the verification email, I fixed it by closing my browser window and opening a new one, and not hitting the button more than once lol
give it a shot, let us know how that works out so that we can let others know how to work around that error as well

From what I can tell this is caused by sending the same information to the servers more than once in a short period of time, which is why if your not hitting the submit button twice your browser may be doing something wonky. If it is still happening try using a browser without any addons, usually windows 7 comes with a version of IE that does exactly that (typically I wouldn’t suggest IE at all, but in this case they made that version for troubleshooting issues of this nature)

I did try disabling plugins, using various browsers, but always happens the same error.
So, when I go one page back, I’m logged in my GW1 account and the linking appears to be complete. But when I log to the GW2 acc, it isn’t.

Hooray! It seems i got a legimate answer for my serial code issues. Not solved but I really hope its being worked on.

Response Erik via Email 09/11/2012 02:07 PM

Hi Alvin,

Thanks for contacting us!

I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible.

I’m escalating your problem to Reissues, and you’ll hear from someone soon about reconciling your accounts via a reissue.

Please let us know if there is anything else we can assist you with.

Thanks,
Erik
NCsoft Account Support

Response David via Email 09/11/2012 04:31 AM

Hello Alvin,

Thank you for contacting NCsoft Account Support.

It seems the issue you’re reporting will require additional investigation.

I am escalating your ticket to a Senior member of the Billing Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed.

Thank you for your patience,

Regards,
David
NCsoft Account Support

Ticket #120902-011084 timeline (for reference, all times pacific)

9/2 Automated response received at 7:54 a.m.
9/5 Posted to the forum about the unresolved issue at 4:48 p.m.
9/5 Received request for more information at 9:52 p.m.
9/5 Sent requested information at 10:18 p.m.
9/5 Additionally, updated Ticket with requested information at 10:22 p.m.
9/6 Posted a message on the Forum at 8:31 a.m.
9/7 Received an update via the forum (“will be assisted soon”)
9/9 Posted again on the Forum at 8:22 a.m. about the unresolved ticket
9/9 Posted timeline on Forum at 7:27 p.m.
9/10 Received email at 1:55 p.m. None of the information was related in any way to the issue. Verified the issue still existed, and reopened the ticket at 2:15 p.m.
9/10 Posted timeline on Forum at 5:28 p.m.
9/11 No evidence yet that Support has read the Ticket information. Posted at 6:16 p.m.

Alvin.2731:

Hooray! It seems i got a legimate answer for my serial code issues. Not solved but I really hope its being worked on.

Response Erik via Email 09/11/2012 02:07 PM

Hi Alvin,

Thanks for contacting us!

I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible.

I’m escalating your problem to Reissues, and you’ll hear from someone soon about reconciling your accounts via a reissue.

Please let us know if there is anything else we can assist you with.

Thanks,
Erik
NCsoft Account Support

Response David via Email 09/11/2012 04:31 AM

Hello Alvin,

Thank you for contacting NCsoft Account Support.

It seems the issue you’re reporting will require additional investigation.

I am escalating your ticket to a Senior member of the Billing Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed.

Thank you for your patience,

Regards,
David
NCsoft Account Support

grats, be sure to let us know how it all worked out for you, sure helps to keep other spirits up here

So I posted about my issue day one; and still haven’t heard a valid response back. I got my first automated response telling me ‘how’ to link my account, and my second response telling me that ’I’ve outline how to link your accounts in the above post’.

It’s quite sad. My issue isn’t HOW to link the accounts it’s the fact that it CHANGED when my E-Mail address was updated.

I linked my original plaync account back at the beginning of beta. Then AN posted a notice about how you can now ‘change your email address’. So I changed my E-Mail address; but guess what! My linked-account E-Mail automatically changed as well….

My problem isn’t HOW to link my accounts; it’s that your update tool also updated my linked account E-Mail.

MamaNooooo.8326:

Inviction.2945:

Seeing everyone getting such awful and useless replies is not comforting me when I finally get a reply..

You’ll see a few of my posts along with complaints in here. But good news has finally come. I accidentally created a 2nd account when trying to update my serial key and so I couldn’t access my main character that I had been playing during pre-release.

They finally responded about an hour ago letting me know that they’d be willing to issue a new serial key but that the 2nd account I created would be disabled.

Now I just need to wait on them to send me the serial key.

Awesome that’s amazing to see, I have created my ticket on August 28th about accidentally attaching my retail onto a new email account instead of my BWE/headstart email.

I haven’t received any email but it says my ticket was updated but with no new info attached. Here’s hoping for the best. Glad to see this thing might be resolved soon.

BTW ticket number:
120909-000523

Hello, please reply to my account linking problem. I wait long time.
Ticket number: 120910-006360

Thank You

So im trying to link my accounts but when i do it goes to another page with this error.

<?xml version=“1.0”?>
<Error text="callback (): TypeError: Cannot read property 'cancel' of undefined TypeError: Cannot read property 'cancel' of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72" line="339" module="3" code="48"/>

I hope this is the right place for this but, I have been having an issue with linking my GW2 and GW accounts. Essentialy I was unable to link them when originaly registering and when I use the tool on the sight here it keeps telling me that my accounts are linked. The problem is I can’t login to my GW account with the GW2 info (I can still get in with the orginal login info).

I already put in a ticket for this and the response I got was that there would be a tool in place to allow me to link my accounts and after that that they could not manualy link the accounts due to the process causing issues for some accounts.

19 days no resolution.

#120826-009648

Hey all,

I’ve been in much the same boat as many other people here it would seem. I’ve been waiting on a correction to my split account problem (ticket 120831-011009) since the 30th of August. I’m starting to think with an initial experience like this that the only resolution will be to walk away. This whole experience has left me very disheartened with the Guild Wars 2 experience and while each day I check my email several times a day hoping a resolution has been made I’m instead left with a bitter taste in my mouth.

I wish everyone else here luck but I don’t want to spend what could be potentially weeks more waiting/hoping/praying just so that I can log into a game with my characters I recreated and enjoy so much from my guild wars 1 account. Even if it did get resolved weeks/months from now I’d feel to much resentment toward the game to want to actually log in.

Peace out!

Haven.4367:

Hey all,

I’ve been in much the same boat as many other people here it would seem. I’ve been waiting on a correction to my split account problem (ticket 120831-011009) since the 30th of August. I’m starting to think with an initial experience like this that the only resolution will be to walk away. This whole experience has left me very disheartened with the Guild Wars 2 experience and while each day I check my email several times a day hoping a resolution has been made I’m instead left with a bitter taste in my mouth.

I wish everyone else here luck but I don’t want to spend what could be potentially weeks more waiting/hoping/praying just so that I can log into a game with my characters I recreated and enjoy so much from my guild wars 1 account. Even if it did get resolved weeks/months from now I’d feel to much resentment toward the game to want to actually log in.

Peace out!

pretty much feeling the same, I am outraged at how we seem to have been cast aside and that support seem so disinterested in sorting out are account/serial key issues.
I still would like to play, but have lost the passion to play, the way we have been treated has really ruined the game play experince (if you can call it that while we have been left waiting for nearly 3 weeks.

At this stage I do not feel that just fixing our accounts is good enough to make up for the lengh of time we have had to wait with very little communication to what should be a simple and quick fix!

I really am at the end, I am about to go seek advice from consumer rights as this really is not acceptable!!!!!

20 days no resolution.

#120826-009648

Please for the love of god hire some support members that don’t go in circles asking the same questions and asking for info that they have already been provided.
Why is this behavior acceptable? Why do you hire people like this?

My reply to their first contact was all the info they needed to sort my issue. Yet they have continued to go in circles with me. They repeatedly give the same advice about check this check that. Did you do this, did you do that, on and on and on. It has become nauseating to be honest.

This lack of competent support is just so unbelievably beyond my understanding.

It’s been about 16 days now without any meaningful progress. Some details were requested, I provided them, they were ignored and requested again, so I provided them once more. Nothing since then. I posted in the “older than 5 days” sticky, but I guess it was the wrong place.

#120825-006192

Basically my GW2 account is wrongly linked to an ancient GW account that I haven’t used for several years and have no access to. I’d like to link to my current GW account.

22 days no resolution.
#120826-009648

Response Antoine via Email 09/11/2012 05:26 PM

Greetings,

I apologize for my delayed response; we have a high ticket volume which we are working through as quickly as possible.

I’m afraid we’re unable to merge multiple Guild Wars 2 accounts with each other, nor are we able to transfer the progress from one account to another. The only potential solution would be to remove the Retail code from your account “———————” and apply it to “—————”. Please note that there is no guarantee your accounts are eligible for a solution like this. However, this possibility would need to be investigated by our Payments team for us to continue.

If you would like for us to look into this, please reply to let us know. Otherwise, you are free to disregard or close this ticket.

I got this answer 8 days ago, i replied.
I told them account has no progress, 1 char. go right ahead… still waiting.
Ticket#120905-001847

Minette.1072:

Response Antoine via Email 09/11/2012 05:26 PM

Greetings,

I apologize for my delayed response; we have a high ticket volume which we are working through as quickly as possible.

I’m afraid we’re unable to merge multiple Guild Wars 2 accounts with each other, nor are we able to transfer the progress from one account to another. The only potential solution would be to remove the Retail code from your account “———————” and apply it to “—————”. Please note that there is no guarantee your accounts are eligible for a solution like this. However, this possibility would need to be investigated by our Payments team for us to continue.

If you would like for us to look into this, please reply to let us know. Otherwise, you are free to disregard or close this ticket.

I got this answer 8 days ago, i replied.
I told them account has no progress, 1 char. go right ahead… still waiting.
Ticket#120905-001847

Seeing this response is the final nail in the coffin for me I fear. CSR’s aren’t even on the same page as to what they can and can’t do. I got the following response to my ticket:

“Guild Wars 2 serial codes can only be one time and are permanently registered to the account they’re applied too. We are unable to transfer Guild Wars 2 serial codes from one game account to another. If you wish to gain full game access on your “****@****.com” game account, you would need to apply an unused game serial code to that account.

Should you have any other questions, please let us know.

Thanks,
Vivian
NCsoft Account Support"

So what they’ve basically told me from what I can gather is tough luck buy another serial key if you want to play on your guild wars 1 linked account.

Depending on the response I get to my ticket next I’ll probably end up posting my entire ticket on here so everyone can see how poor the customer service is from this so called “support” and their unwillingness to actually take 5 minutes to assess the issue and discuss options. So far I’ve had 3 or 4 responses to my tickets, all of them from a different CSR and all of them have been canned, cut and paste from a script responses.

I am trying to link my GW1 account to my GW2 account and this is all I am getting. Help?

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error code="48" module="3" line="339" text="callback (): TypeError: Cannot read property 'cancel' of undefined TypeError: Cannot read property 'cancel' of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72"/>

I am trying to link my gw1 account to my gw2 account but when i click link or whatever it comes up with this. Help? /:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error code="48" module="3" line="339" text="callback (): TypeError: Cannot read property 'cancel' of undefined TypeError: Cannot read property 'cancel' of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72"/>

Got this today.

Hello,

To resolve this issue, we would like to make the following offer of reissuing you a Standard serial code for your other existing —-——.com account.

If you accept this offer, then we will permanently disable the Standard Edition serial code from the current account —-————.This does not delete that account, but it does remove the ability to access the game or characters on that account. We would then add a replacement Standard Edition serial code to your existing account.

Please note that we cannot transfer characters. You will lose access to any existing characters on the account that is having the serial code disabled for reissue. If you have existing character names you wish to re-use, you may want to first log in and delete those characters to free up the character names for re-use, as we cannot delete the characters for you. Keep in mind, that once free to be used on another account, we cannot guarantee that they will remain free to be re-used by you, because another player could use them first.

If you wished to have access to the characters or the game on the —-—-.com account in the future, you would need to purchase another copy of the game and register a new serial code to that account. That account would then be usable again.

If this is agreeable to you, please let us know

I sent, go right ahead… Thank you.

Let you know when this happens

I’m having the same issues when trying to link my Guild Wars 1 account. I enter my details & get redirected to a broken webpage:

‘This XML file does not appear to have any style information associated with it. The document tree is shown below.
’ of undefined TypeError: Cannot read property ‘cancel’ of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72"/>’

I submitted a ticket, but it’s been over a week & I’ve had several circular replies from GMs saying that I wasn’t entering my details properly (this wasn’t true as I was using -exactly- the same details as I use to log into my GW1 account), one asking for all of my account details only to receive a reply that ignored them & the website error in favour of telling me I should use the website to link my accounts.

I had to sent a multiple page update to my ticket with all of the Customer Service responses over the past week back again. I finally received a reply saying my problem was being escalated, but this was over 5 days ago & I’ve still not heard anything. I’m kind of doubting, now, that I’ll ever be able to link my accounts as it seems to be something the Customer Service team can’t or won’t do & the ‘senior’ team are indifferent to.

Kysus.4290:

I’m having the same issues when trying to link my Guild Wars 1 account. I enter my details & get redirected to a broken webpage:

‘This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error code=“48” module=“3” line=“339” text="callback (): TypeError: Cannot read property ’cancel’ of undefined TypeError: Cannot read property ‘cancel’ of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72"/>’

I submitted a ticket, but it’s been over a week & I’ve had several circular replies from GMs saying that I wasn’t entering my details properly (this wasn’t true as I was using -exactly- the same details as I use to log into my GW1 account), one asking for all of my account details only to receive a reply that ignored them & the website error in favour of telling me I should use the website to link my accounts.

I had to sent a multiple page update to my ticket with all of the Customer Service responses over the past week back again. I finally received a reply saying my problem was being escalated, but this was over 5 days ago & I’ve still not heard anything. I’m kind of doubting, now, that I’ll ever be able to link my accounts as it seems to be something the Customer Service team can’t or won’t do & the ‘senior’ team are indifferent to.

I made a post earlier out of frustration and annoyance saying they don’t care and they will never fix it which they hastily infracted meaning they know this is an issue but are not even bothering to update us or giver us useful information about it. It’s like they lack the capacity to empathise with our situation. Anyway I’m experiencing the exact same error, if any of you are aswell be sure to report, the more people who report the more likely they will be to do something about it.

Incident : 120921-004353

Awaiting a reply on a linking issue. I input the email or account name in any method and the linking is not working or says invalid login. However the login works fine for ncsoft and all accounts.

Is linking broken? I spent months working on that and would like to have it count, or get a refund as frustrating as it sounds I would not want to not be able to have credit for my work.

Please help. Thanks.

Incident : 120921-004353

Awaiting a reply on a linking issue. I input the email or account name in any method and the linking is not working or says invalid login. However the login works fine for ncsoft and all accounts.

Is linking broken? I spent months working on that and would like to have it count, or get a refund as frustrating as it sounds I would not want to not be able to have credit for my work.

Please help. Thanks.

This is what i see when i try and link my Guild Wars and my Guild Wars 2 accounts together. What is it and how do i fix it?

Having issues linking my Guild Wars 1 account to my Guild Wars 2 account. Each time I input the information and proceed, I’m constantly met with:

It’s rather annoying to say the least. I’ve google searched it as well. There are only a small handful of results, most of which are Guild Wars related. None of which have been replied/resolved.

Reference # 120918-003049

When I did the Link Account page linking my GW1 account (*@plaync) to my GW2 account (*@gmail.com), the server decided to create a 2nd GW2 account and link my GW1 account to that …

All I am hoping for is that the Link Account bug is fixed (so that this will not happen to others), and my GW2 account is properly linked to my GW1 account.

I am at 8 days and no resolution right now

I’m just one more with the error:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error code=“48” module=“3” line=“339” text=“callback (): TypeError: Cannot read property ‘cancel’ of undefined TypeError: Cannot read property ‘cancel’ of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72”/>

When will we get that solved?

Edit: TICKET 120926-004543

I just tryed linking accounts through this website and it worked, So I suggest everyone who had the XML error issue go try it and post your results here.

Over a month later…. this is quite sad, thanks Arena Net.

NatetheLion.7041:

Hey Gaile,

Like so many others, I was given a pre-order code by Gamestop and so I ended up linking my guildwars 1 account to the wrong account. I returned it and received a pre-purchase account; however, my guildwars 1 account is locked up by the pre-order account. I want to unlink these accounts. I was emailed that there would be an option to deselect accounts. My ticket number was # 120821-000680. I would very much like to receive my HOM rewards taht I worked so hard for :/

Thanks for your time,

Nate

GaileGray.9587:

Posts about issues related to linking accounts, or making an error in linking and needing assistance, should be posted here.

Please understand that we’re focusing mostly on account reinstatements for those who were innocent victims of account hacks, but the team will get you the help you need.

I know there have been issues with hacking accounts; however, I would really like my hom awards that I worked so hard for on my guildwars 1 account. I am waiting patiently but I really would like another reply about when these accounts will be unlinked. I know now things are settling down with hacking so I hope we can get this resolved soon!

Thanks again,

Nate

After waiting for over a month and keep been told that “someone will look into your problem” with no solution. Today I found out they close my ticket without even give me any further explanation.

I can wait, it’s fine. I know you guys are busy since so many people are now playing guildswars 2.

But closing my ticket without letting me knowing it and just assume that I will forget about it?

I am really disappointed. I bought all the guildwars games and enjoyed it for so many years. Now I don’t know if I will ever click that icon again.

The only thing that I’m sure of is that I will never recommend any game from this company to anyone anymore.

I really hated to kitten around, but several hours after my complaining post (along with a new complain ticket), my account was linked correctly.

I really don’t know what to say. I send a mail to thank the GM that helped me. But thinking back of the month of time that wasted on useless email…

Speechless.

vincent.5036:

After waiting for over a month and keep been told that “someone will look into your problem” with no solution. Today I found out they close my ticket without even give me any further explanation.

I can wait, it’s fine. I know you guys are busy since so many people are now playing guildswars 2.

But closing my ticket without letting me knowing it and just assume that I will forget about it?

I am really disappointed. I bought all the guildwars games and enjoyed it for so many years. Now I don’t know if I will ever click that icon again.

The only thing that I’m sure of is that I will never recommend any game from this company to anyone anymore.

I’ve been getting the xml page error for the past two days whenever I click the link accounts button. It doesn’t matter if the details entered are correct or not, it always results in an error :/.