Guild Wars 2

umm..its been a week since i couldnt log in on GW1, i’ve been trying to log in everyday.
been waiting for a response but my patience is growing thin so here i am…

oooh annd if i try to log in with the very 1st email i used for GW1, the email i created the account with, it just keeps saying wrong password, i’ve tried every single pass i would use.
if i try to log in with the same info as my GW2, it gives me this long error..about i might be typing wrong info. forgot my email/pass, etc….

When you got to link accounts on the guild wars 2 page does it actually show that it is linked? I know when I linked mine pretty much right away my old address said the long error I believe since it was no longer in the database, but my address from GW2 said invalid password.

“Congratulations! You have successfully linked your Guild Wars and Guild Wars 2 accounts.” it says that on my account but Undefine: “account”
i don’t really know whats going on thats why i’ve been trying to contact support.
i wanted to use live chat but says its only available on Mondays..lol.
i tried contacting them thru phone but all it said was a recorded message saying that i should contact support :/

“Response Via Email (Tim) 09/06/2012 05:58 PM
Hello,

Thank you for your interest in Guild Wars 2 and your continued patience!

This is an automated broadcast message being sent to all customers with open support requests relating to their Guild Wars 2 Serial Codes. PLEASE READ THIS MESSAGE IN FULL as it is designed to dramatically cut down the long wait times for all customers, resolve several of the more common issues, and eliminate the need for sending multiple replies before we are able to fully resolve your issue. In many cases we will still need certain information from you before we can fully resolve your issue.

If the following items do not relate to the reason why you have contacted us or does not resolve your issue, do not worry, we will still be assisting you as quickly as possible but YOU WILL NEED TO REPLY TO THIS MESSAGE FOR FURTHER ASSISTANCE or your ticket may be closed.

Serial Code, Registration, or Pre-purchase Issues:

-“Serial Code Overlap”: This is typically caused by applying a serial code to an account that already has identical game features associated to it. Generally this is caused by having had a refund for a previous order and trying to register your new serial code to the same account. The fastest way to resolve this will be to provide the serial code you are trying to register as well as the serial code that you originally used to create your account. If you purchased your original serial code from buy.GuildWars2.com, in place of your serial code we can also use the last 4 digits of your credit card and your billing zip code, the order number that relates to your purchase, or if purchased through PayPal® the invoice ID that relates to your order. If you have not yet provided this information, please update your ticket to include this information.

-“Serial Code in use”: The most common cause of this error is double clicking the submit button when registering your serial code at register.GuildWars2.com which in turn attempts to register your serial code twice. if you have received this error, please first try logging into the game, or to your account at https://account.guildwars2.com. If you are unable to log into the game or to your account, please update your support request with the following information:

o Your 25-digit Guild Wars 2 Serial Code
o The name of the retailer from which the serial code was purchased.
o An image of your receipt and serial code insert

- “Error 9”: This error relates to trying to log into an account that is flagged as a prepurchase or preorder account and needs a full a retail serial in order to gain game access. If you have received this error, please contact, or return to the retailer from which you prepurchased or preordered the game to obtain your retail serial code. Once your serial code is obtained, register your serial code to your existing account at register.GuildWars2.com to resolve your issue.

- “Error 122” – This error indicates that the serial code or account that you are trying to access has been disabled. If you are receiving this error, please update your support ticket with the 25-digit serial code that you used to register your account and we will reply as quickly as possible.

- “Invalid Serial Code” – This issue should be resolved. If you are still receiving this error we need to be sure that you are following the registrations steps correctly.

o First Be sure you are going here to register your serial code: https://register.guildwars2.com/. NOTE: if you are trying to register your Guild Wars 2 serial code from your NCSoft master account, stop. You will get an error that your serial code is invalid. You must go to the Guild Wars 2 registration site to register your serial code. If you are still receiving this error after checking the following items, please provide your 25-digit serial code and the e-mail address that you are trying to register your code to.

- If you registered your retail serial code to the wrong prepurchase or prepurchase account, or you have created a new account in error. Please update your ticket and provide the 25-digit serial code that you registered in error.

- If you need a copy of your purchase receipt. You should have been able to register without this information. If you still need a copy of your receipt please provide the last 4 digits of your credit card and your billing zip code used for your purchase, the order number that relates to your purchase, or if purchased through PayPal® the invoice ID that relates to your order. If you have not yet provided this information, please update your ticket to include this information.

- For all other trouble with registering your serial code, if you have not yet done so, please be to update your ticket and provide your 25 digit serial code as well the e-mail address that you are trying to register with, or have registered with.

Just in case any of you didn’t get this mass email response. Here it is.

I have some problems with linking gw1. it said its link but on the bottom is Undefined: “account”
i can’t even log in on my gw1 anymore
my ticket
120831-019037

MamaNooooo.8326:

“Response Via Email (Tim) 09/06/2012 05:58 PM

If the following items do not relate to the reason why you have contacted us or does not resolve your issue, do not worry, we will still be assisting you as quickly as possible but YOU WILL NEED TO REPLY TO THIS MESSAGE FOR FURTHER ASSISTANCE or your ticket may be closed.

Serial Code, Registration, or Pre-purchase Issues:

- If you registered your retail serial code to the wrong prepurchase or prepurchase account, or you have created a new account in error. Please update your ticket and provide the 25-digit serial code that you registered in error.

Just in case any of you didn’t get this mass email response. Here it is.

Trimmed down the quote to reflect my specific issue.
I haven’t gotten it yet and I’m a little concerned about my ticket being closed because I never received an e-mail adressed to players with linking issues. However, I went ahead and updated my ticket again.

120902-014190
My ticket number.

MamaNooooo.8326:

“Response Via Email (Tim) 09/06/2012 05:58 PM
Hello,

Thank you for your interest in Guild Wars 2 and your continued patience!

This is an automated broadcast insert removed

- If you registered your retail serial code to the wrong prepurchase or prepurchase account, or you have created a new account in error. Please update your ticket and provide the 25-digit serial code that you registered in error.

insert removed

- For all other trouble with registering your serial code, if you have not yet done so, please be to update your ticket and provide your 25 digit serial code as well the e-mail address that you are trying to register with, or have registered with.

Just in case any of you didn’t get this mass email response. Here it is.

I already had that information in my tickets, so since I didnt get this mass email is it safe to assume that my ticket was correctly filled in, or should I take the pessimistic approach and say that my ticket is mis-categorized?

Oh, ya something must have messed up when it linked it should say Undefined: “Your Email” not “account”.

Reference #
120831-016346

The ticket was a Hacked Account ticket that was resolved but I was also asked to confirm if I wanted the other account unlinked from my Guild Wars 1 account so that I could link it to my new account. I simply confirmed that I did want it un-linked so that I could link it to my account and finally receive my rewards.

Since it has been over 72 hours since I have heard back I wanted to ask what I should do to proceed. Continue waiting, update the ticket, or re-open a new ticket and close the current one?

Any answer from the forum support would be most welcomed. I do understand that support is busy giving everyone their accounts back and believe me I understand and I am most grateful since I was one of the victims that was lucky enough to get my account back.

Hey guys, i have a problem with linking accounts. Whenever i go and select “link accounts” it asks me to enter email/account name, and password. When i do, it says that the server has encountered a problem, and that i should try again in a moment, i kept on trying for 4-5 hours, but nothing happened. Im sure that the GW1 id-pass, is correct, since i can log in, do u know how could i fix this problem? If the problem aren’t about servers stuffs? Thanks a lot.
Regards Alessandro

Your ticket will be merged into this forum post

https://forum-en.gw2archive.eu/forum/support/account/Linking-Issues-Questions-merged/page/3#post21392

I would suggest posting there – and if you have not already submitted a ticket – then that should be your first step, there is a sticky that goes over each step in the forum =) I hope this helps and that it gets resolved quickly for you!

Oh, thanks i lot, will try there, and yep, i already tried to send a ticket! =)

Alessandroo.3789:

Oh, thanks i lot, will try there, and yep, i already tried to send a ticket! =)

Great! All you have to do now is get the reference code and a brief description of the issue.

Glad to help, good luck

Hey guys, do anybody here know how to fix this problem i got? Whenever i try to link GW1 account to GW2 one, it says that server encountered an error, and that i should try again in a moment, i kept on trying every hours for like 5, still nothing happened. By the way, I’m 100% sure that email-password are correct, since i can log into GW1 and GW2 accounts. Thanks for your help.

yeah, sorry, i mean my email..my email is my account also, lolz but yeah Undefined: email

Euphoria.2960:

Reference #
120831-016346

The ticket was a Hacked Account ticket that was resolved but I was also asked to confirm if I wanted the other account unlinked from my Guild Wars 1 account so that I could link it to my new account. I simply confirmed that I did want it un-linked so that I could link it to my account and finally receive my rewards.

Since it has been over 72 hours since I have heard back I wanted to ask what I should do to proceed. Continue waiting, update the ticket, or re-open a new ticket and close the current one?

Any answer from the forum support would be most welcomed. I do understand that support is busy giving everyone their accounts back and believe me I understand and I am most grateful since I was one of the victims that was lucky enough to get my account back.

I know at least one post has stated that their ticket was reported lost and a new one was created, if all you are riding on right now is an email I would open a ticket for the standing issue just in case, you can always close it if they respond.

Try logging in to your guild wars 1 – through the game / web-site.

They have updated their log-ins for GW1 and that may be affecting it. I know awhile back I had to change mine.

I’m wondering if anyone got their issue resolved faster if posting in here or any updates. I have made a claim on the August 28 with the only response 3 days later. The response is this:

“Hi there,

I wanted to update and let you know that we’re still working to resolve your issue and that we haven’t forgotten about you! We will update you again as soon as we have additional information for you.

Thank you for your continued patience.

Thank you,
GM Alura
Guild Wars Support Team

Additional information can be found at http://support.guildwars2.com/"

Claim number: 120829-001864

thank you in advance.

I haven’t had any luck. Not even a response saying “We’re working on it.”

I don’t know what I should do, really.

Jungo the Not Racist Rappy.9830:

I haven’t had any luck. Not even a response saying “We’re working on it.”

I don’t know what I should do, really.

Yeah, at this point I am delusion-ally telling myself that I am getting something for my $60 and that is the access to post on the forums, so I am taking advantage of that where I can… again, “delusion-ally”

by website, do you mean ncsoft? i tried logging thru ncsoft and the game with the same account as my gw2 as it has been supposedly linked but i couldnt. i logged in on ncsoft with master account and i could see my game accounts. 1 with the @ncsoft at the end which is the trial and my standard one….same info as my gw2

Hey guys, I just purchased GW2 and after I entered the serial code to my existing gw1 account and went to link them together it says undefined before my email address at the bottom of the page. When I log in to the game It says I have 0 HoM points which is not true, because I have 27 so far. I tried looking at the titles page on my character and it still says I have 0 HoM points. Has anyone had this problem or know a fix?

128028-002158 and 120829-006110. If they can be merged then please do so.

I started 2 tickets -
1) I couldn’t link my digital deluxe edition with my pre-purchase; and
2) My digital deluxe items are not there.

When I tried to merge accounts I got an error saying “a server error was encountered. Please wait a moment and try again.”

I hate putting things on forums and its usually a sign that frustration has set in and the ticket system is no longer working for me.

There is some too and fro from support and myself and after 1 and a half weeks the guys replying to my ticket aren’t giving me a solution. I am, however, getting copy/paste generic account solutions and please click this link to our knowledge base.

Look, I will be nice here and say If you don’t have a solution to a problem its best not to throw out generic solutions. If you are working on it, best let me know you haven’t shelved it. No news is bad news.

I paid for the digital deluxe edition on launch and didn’t get it. Please refund my purchase. The date/timestamps on my tickets will let you know when I had enough.

Thanks

Gaile and the support team

Thanks for the response. I hope to get my HOM going soon…..

For those that are waiting for a response regarding how to fix an error in linking accounts, the below is what I recieved:

Hello,

Please accept our apologies for the delay in responding to your request regarding the linking and/or unlinking of your Guild Wars and Guild Wars 2 accounts. We certainly appreciate your patience.

We have developed a knowledge base article that details how to link your Guild Wars 2 account to an existing Guild Wars account. This, along with other helpful related information can be found here: http://en.support.guildwars2.com/app/answers/detail/a_id/8961

If you require assistance with accounts that were linked in error, please read on.

In order for us to be sure we are linking your Guild Wars 2 account to the correct Guild Wars account, please provide the following information:

— The account (login) name of your original Guild Wars account which has the desired Hall of Monuments.

— The account (login) name of your Guild Wars 2 account on which you want to receive the Hall of Monuments.

Please note:
1) If you neither of your Guild Wars or Guild Wars 2 accounts have been linked, be aware that you can now link them through our Guild Wars 2 account management site using the “Link Accounts” page located here: https://account.guildwars2.com/login.
2) We can only perform this service once. Once we manually link a Guild Wars account to a Guild Wars 2 account, it cannot be reversed.

In order to continue, we will need to verify some information about each of your accounts. Please provide as much of the following information as possible.

Original Guild Wars account information requested:

- The first and last name on the account
- Your date of birth
- The physical address you entered when you created the account
- The 25-digit access key(s) associated with each of your Guild Wars game accounts
- The Unique Account ID, if you have a game account that ends in @plaync or @ncsoft (You can typically locate these in a “Game Account Activated” email that is sent when you activate each account).
- If you registered through or purchased from the NCsoft website, please provide the last 4 digits (ONLY) of the credit card you used.
- If you activated your account using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.

Guild Wars 2 account information requested:

- Your 25-digit Guild Wars 2 serial code.

If you purchased Guild Wars 2 from the https://buy.guildwars2.com website, please provide the following pieces of information:
- Order ID
- Last four digits (ONLY) of the credit/debit card used
- PayPal® Transaction ID or the Invoice ID associated with the purchase

Hopefully I don’t step on any toes with the support team, but I think this maybe help people send the proper information to the account support team

Thanks

Mister X

PS: please don’t permanently ban me…. Just want other Gw2 players online ASAP

Yepieeee got a reply
Telling me how to link my gw account to my gw2 account.
Sorry Dave must try harder ,this isn’t my trouble.
More like serial code on the wrong account.

nice i just got slaped with Lance requesting information once again… i think i must repply with the collor of my panties also….

120830-012793

Sillens Umbra.3218:

nice i just got slaped with Lance requesting information once again… i think i must repply with the collor of my panties also….

120830-012793

I have the same issue https://forum-en.gw2archive.eu/forum/support/account/Second-Questionaire/first#post22591

Alexixiv.4582:

I already had that information in my tickets, so since I didnt get this mass email is it safe to assume that my ticket was correctly filled in, or should I take the pessimistic approach and say that my ticket is mis-categorized?

“YOU WILL NEED TO REPLY TO THIS MESSAGE FOR FURTHER ASSISTANCE or your ticket may be closed.”

I did it because i saw that line in the mass email. I also had the info they needed in my ticket already. I think even though you didn’t get the mass email…just do like the guy that posted before you did…copy the portion you fit into…update your ticket with the required info…i wouldn’t want them to close your ticket for no reason…our little updates might be nudges for them to speed up the process…here’s to hoping anyway…

I am now getting really peeved. In all the years I’ve been playing MMO’s — spanning 10 years and a good dozen or so titles — I have never, ever seen such horrible customer service.

On 8/24 I saw that my GW1 and GW2 accounts were incorrectly linked. I did nothing because I hoped that they would provide an online way to fix that.

On 8/25 it was obvious that it would have to be handled by Support. So I created ticket 120825-004093

On 8/25 I received the automated follow-up email asking if I did indeed need help. I replied in the affirmative and added a ton of information about the two accounts. Info that I believed would be more than enough for them to verify that the accounts were indeed mine.

On 8/30 I finally got a reply from GM Vagabond. It was the boiler plate reply that has been quoted elsewhere in this thread where they ask for 14 freaking items. I replied. I will admit I vented a bit of steam when I did because it’s just asinine what they’re asking for. If someone doesn’t keep all of his boxes AND every email he’s ever gotten from the company, he’s basically screwed.

On 9/6 (yesterday evening) I finally got another reply to my ticket — this one from GM Smote. Guess what? It was the EXACT SAME boiler plate reply, asking again for the EXACT SAME information.

On 9/7 (this morning) I replied yet again.

So today makes the 14th day I’ve been waiting on this issue. It’s not my only issue, by the way. I also have ticket 120826-009320 out because the game at my Tome of Influence. I used it and got a nice graphic splash, but no actual influence. Since it’s a totally different issue, I created a different ticket. That was on 8/26 and it has never received a single reply from anyone.

My best friend with whom I regularly play also had the problem with mis-linked accounts. He has gotten three emails back. All three have been the boiler plate “Give us your life’s history” reply. All three times he’s given answers to all 14 questions.

FYI, I handle customer support for a company that publishes a $700 program. (One that ArenaNet uses for the graphics in Guild Wars 2, no less.) We only ask for two corroborating pieces of information to verify identity. 14 items is completely insane. Especially for a few cosmetic items and titles.

I like GW2. I enjoy it a lot. But I swear, if these two tickets continue to drag on like they have been I will call it quits and refuse to ever give ANet another dime. Look at how long they have been in business and how they had the luxury of being able to take a “we’ll release when it’s ready” stance like they did. How a company with that pedigree can foul up customer support so terribly is completely beyond me.

Different E-mails need to link pre-purchase with retail. for Hero`s Band.
[Incident:120905-001847]
[Incident:120903-002744]

I’ve tried linking my accounts, but I receive,

<?xml version=“1.0”?>
<Error text=“callback (): TypeError: Cannot read property ‘cancel’ of undefined TypeError: Cannot read property ‘cancel’ of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72” line=“339” module=“3” code=“48”/>

instead… Am I doing something wrong?

[Incident:120907-004507]

I logged into GW2 and went to ‘Link Accounts’. Entered my GW1 account login and pw, and got a error message:

<?xml version=“1.0”?>
<Error text="callback (): TypeError: Cannot read property 'cancel' of undefined TypeError: Cannot read property 'cancel' of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72" line="339" module="3" code="48"/>

Hit ‘Back’ and was logged into a GW2 account page but with a totally different account name and a strange ID but saw the ‘Congratulations, accounts linked blah blah’ page. But no HoM rewards in GW2.

Upon further investigation, the ‘linking’ process somehow created a new GW2 web account with my GW1 login/pw. So I have two GW2 accounts I can log into on the GW2 website, but not the game itself. I can only play GW2 with my original GW2 account. When I try to log into the game with my GW1 login/pw, it says no games are linked to that account…

So my main GW2 account isn’t linked to a GW1 account, but the ‘pseudo’ account that uses my GW1 login/pw says it’s linked.

I’m so confused… I thought I followed the proper steps…

check my ticket please! i’ve provided every info you could possibly want!

120831-019037

Mitsoxfan I welcome you to the world of how not to make a account set up by Anet.
Same errors ,same out come a New second GW2 account
11 days and still waiting
[Incident: 120826-004864]
[Incident: 120904-003435]
[Incident: 120825-004170]
and my new one [Incident: 120907-006837] because my other 3 are been ignored

My issues is that my Guild Wars and Guild Wars 2 accounts didn’t link correctly. Even after following the directions that were given at the time. I put in my ticket on the 25 of Aug. I got a very canned reply that didn’t even answer me. I replyed with more information and inculded a screen shot. I got even more canned replyes. My last reply said that they would have a fix for this with a self help thing soon. It is now the 7th of Sep 2012. How soon is soon? I would really like to make my charaters before they release my names and someone else takes them. My ticket was closed after the last reply from The Guild Wars Team, the number is 120825-004445.

Loyheta.7294

Ask A Question: 120902-011769

All the info in the tickets. No replies (other than spam generic message) Really need my account back

i have now got a diffrent messege when logging in. “we have detected your account may have been accsesed by an authorized individual for your secruity, further access to the account has been suspended untill this matter can be resolved. to restore acesses to this account please contact customer support” i cant wait another 10 days seriously comone …. my tickets are 120905-005329 120904-004945

Dear Arenanet/NCsoft support staff,

You cannot put all your support staff on the hacked accounts issue, yes it is a severe case, but people with other problems and/or queries are not less important, these people paid for a game that isn’t 100% for them (obviously excluding specific bugs in game or game performance issues) depending on their problem.

There should be at least people dealing with the other issues at the same time, things would then go quicker and you would have less people complaining on the forums since for most the issues can be fixed within minutes.

I shall put this also in a seperate thread for others to see. As I feel staff are being unreasonble to all users in their methods of resolving tickets.

GaileGray.9587:

coltpython.1260:

I accidently activated my retail key to a brand new account, ( coltpython.1260 ) instead of my initial account (to which i activated my pre-order code).

i don’t want to start over my characters/server world/character names. All i want to do is transfer my Retail Key over from this mistakenly created account to my original account.

Ive already created a ticket but its been well over 7 days now with no reply. should take no more than 5 minutes. ive provided proof of everything in my ticket as well.

120903-001353

Thanks in advance!

Daniel

You need to wait for the team to help you fix this issue. Moving to the Linking merged thread.

Same boat here.

120902-013528

This is ridiculous. Well over a week now unable to play, all my friends have passed me. Spent a lot of money on the Collector’s Edition just to not even play it. I know they have a lot of tickets to handle right now but COME ON.

Inviction.2945:

This is ridiculous. Well over a week now unable to play, all my friends have passed me. Spent a lot of money on the Collector’s Edition just to not even play it. I know they have a lot of tickets to handle right now but COME ON.

Same for me, am now thinking of talking to trading standards, because we have been sold a product that doesn’t seem fit for purpose, and I’m feeling abit scammed right now.

I am so fed up with the support group, I have received an email three times asking for information to unlink my gw1 account and I have responded every time with the same information. I swear they don’t read past the first line and send a generic email back. Can I get some help here, I have had tickets open about this since April when I pre-purchased and was assured I would have this fixed before launch. Here we are two weeks after launch with still no help. Please look into this ticket 120826-001115 because waiting a few days is one thing but bringing this up since April with no help is just ridiculous.

Soldier.1625:

I am so fed up with the support group, I have received an email three times asking for information to unlink my gw1 account and I have responded every time with the same information. I swear they don’t read past the first line and send a generic email back. Can I get some help here, I have had tickets open about this since April when I pre-purchased and was assured I would have this fixed before launch. Here we are two weeks after launch with still no help. Please look into this ticket 120826-001115 because waiting a few days is one thing but bringing this up since April with no help is just ridiculous.

I felt the same, with my first few tickets, it felt lik ethey barely read the first line before sending a generic link list.

Can’t help think that maybe if they actually took the time to read and reply to a ticket properly, they would get through them much quicker.

Since my thread has called frivilous by the mod I will legitimatly post my question on this thread

-My pre-puchase key is associated with my account.
-My actual box serial key is associated with another account that was created during registration of the box serial key.
So instead of having to wait could I just purchase an online copy of the game from arenanet to apply to my prepurchased account and then get the @ncsoft account terminated and get a refund from arenanet?
Which would mean I could play right now, put in a ticket for the refund and stop being tortured by the prioritized process…
Is that a valid solution to this type of issue?
Would reeeeeally appreciate a response from GaileGray… This post determines if I get to play tonight…

Alexixiv.4582:

Since my thread has called frivilous by the mod I will legitimatly post my question on this thread

-My pre-puchase key is associated with my account.
-My actual box serial key is associated with another account that was created during registration of the box serial key.
So instead of having to wait could I just purchase an online copy of the game from arenanet to apply to my prepurchased account and then get the @ncsoft account terminated and get a refund from arenanet?
Which would mean I could play right now, put in a ticket for the refund and stop being tortured by the prioritized process…
Is that a valid solution to this type of issue?
Would reeeeeally appreciate a response from GaileGray… This post determines if I get to play tonight…

Seriously, I see mod movement on this forum…. I have asked a simple question, that they may not know the answer to but could go and get and respond to me…

I would just like some help on a simple question i am surprised i have not seen yet. I am curious to know how to link both my guild wars 1 accounts to my guild wars 2 account or if that is not possible for some reason then how do i use the names of my characters that were saved on the second gw1 account on my guild wars 2 account? I find it ridiculous that i cannot use the names i saved because they are supposedly being used by another account. It’s my account, not some strangers. Please advise, thank you.

Alexixiv.4582:

Received this message from someone who was having a serial key issue exactly the same as mine:

Hi Alex,
Just to let you know I am back in game,
Guess what the fix is ,yes your idea.
All they do is add a new code and just delete the old one on the other account but you need to keep the new code.
They tried blaming me for the kitten up with the tickets , I didn’t explain right until I pointed out all my tickets were cut and paste off their website and all I added was my details.
Then i got another reply saying why did I title gw1 to gw2 account until I pointed out their merge the tickets that had nothing to do with each other and it was there kitten-up.
Hope you get in soon , will not be adding my name to fix list ,will not give them credit for something the can fix in seconds. Our cases shouldn’t have to wait more then 1hour the fix is so simple.
Ensir

I hope this means they are actually working serial key issues now…

Can we at least get some kind of update here? It’s been well over a week now with no reply.. I’d kind of like to play sometime before October.

@GM Smote

Can you please confirm that my accounts have been linked.
Guild Wars 2 Link/Unlink – Info Requested-120827-003725
I have provided all of the requested information.

I checked the Support Page this afternoon regarding My Stuff and found that it was Closed, but no email was sent out to confirm that it was correctly linked.

and I just check in-game and none of my Achievements have been marked as completed, and went to the HoM and I still get the same message stating that I have nothing…

Thanks

MisterX