Login issues after 12/23 Build [merged]

Login issues after 12/23 Build [merged]

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Well, now I managed to break the launcher. I have no idea if my issue is related to this issue or different.

So yesterday I checked Windows Update and noticed an ATI/AMD update. After installing this, I noticed my screen no longer froze up (or as often) and I could at least play for longer periods without everything locking up – somewhat playable. A Windows Update made things better.

Today, I noticed more Windows Updates and installed them. Now the GW2 download client sits at 0 KB/0 KB. And I can’t close the launcher, I can only crash the launcher. I’ve tried everything suggested here except the CyberGhost VPN, yet, though I’m debating if I should just re-install GW2 from scratch.

Summary: Played GW2 today > installed Windows Updates > Launcher broken. My bad – I know better than to keep Windows updated.

At a glance, I think this is a different issue, but I know some of our team is reviewing this thread, so if they have something to offer, they’ll do so. Please consider submitting a ticket with all those details — the Tech Support folks may be able to help, particularly as they may have seen this very issue before.

Best of luck.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Tungsten Monarch.6058

Tungsten Monarch.6058

DO NOT use the VPN suggestion for this link listed in this thread. There was a virus attached with that download from CNET. I was able to fix the issue by using system restore before the last update, but I don’t know if this is a permanent fix. In the game right now.

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Posted by: Jodi.9576

Jodi.9576

I’m still having this issue even after replacing the Gw2.exe file

—> Crash <—
Assertion: hdr->signature == PACKFILE_SIGNATURE
File: ..\..\..\Services\Packfile\Packfile.cpp(1819)
App: Gw2.exe
Pid: 5044
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 27836
When: 2013-12-25T02:59:52Z 2013-12-25T10:59:52+08:00
Uptime: 0 days 0:00:24
Flags: 0

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Posted by: AlphaSource.6734

AlphaSource.6734

I just bought GW2 on the 23rd downloaded on 24th and tried playing today but when I create a character I get error code 7 from the Far Shiverpeaks server.Please help from the UK.I tried the target line and it didnt work.

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Posted by: AlphaSource.6734

AlphaSource.6734

I havent tried VPN as most say it gives a virus.

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Posted by: AlphaSource.6734

AlphaSource.6734

I even tried the gw2 -repair thing and it didnt work.

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Posted by: Calledin.1593

Calledin.1593

ok , i still have problem with code 42:0:9001:4137 any solution ??

(edited by Calledin.1593)

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Posted by: AlphaSource.6734

AlphaSource.6734

I got it working for about 40 mins then I crashed :/

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Posted by: AlphaSource.6734

AlphaSource.6734

If this keeps up.It WILL get annoying please fix

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Posted by: AlphaSource.6734

AlphaSource.6734

At least it saves but kicks me out of the instance

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Posted by: AlphaSource.6734

AlphaSource.6734

Finding it still kinda hard to make characters though, the error comes up whenever I make a new one

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Posted by: Calledin.1593

Calledin.1593

but you can log in , I can’t … a bought this game 2 days ago and i can’t play it …..

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Posted by: AlphaSource.6734

AlphaSource.6734

you cant log in? If you can log in on the website you should be able to

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Posted by: The Assasin Xx.2198

The Assasin Xx.2198

Yup still code 42:0:9001:4137 for me too. please fix this as it’s frustrating talking to my friends having fun in eb >_>

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Posted by: The Assasin Xx.2198

The Assasin Xx.2198

I’ve found a solution , worked for me
1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.
3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)
4. Next go to the “Startup” tab and click the “Disable All” button.
5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

Worked for PC (not mac)

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Posted by: The Assasin Xx.2198

The Assasin Xx.2198

42:0:9001:4137 that is ^

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Posted by: FrostByghte.7896

FrostByghte.7896

My error code was 58:11:5:512 I’m behind a transparent proxy/cache. I disabled the proxy, restarted GW2 it downloaded and updated the launcher. I re-enabled the proxy and it is now working fine. Obviously there is something being cached that can no longer be contacted. More than likely a particular domain name or URL has changed and instead of redirecting clients it simply refuses the connection.

I’m located in central NA.

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Posted by: AlphaSource.6734

AlphaSource.6734

I believe for me is because of my lag .I think so because I have terrible internet and I sometimes disconnect from other mmos.Also, in some mmos when I am not very active like viewing a shop I disconnect and I found when playing GW2 I disconnect too.It is very wierd because I once played like 10 minutes before disconnecting and I also played like 2 hours without disconnecting at all.It would help if you guys could state if you guys had bad internet.

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Posted by: AlphaSource.6734

AlphaSource.6734

Basically like when thinking about what to buy in a shop I disconnect, when in WvW I don’t because I am very active and almost always moving.

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Posted by: Balthazar.9543

Balthazar.9543

Tried all of the “solutions” and still getting error 7 disconnection. This is ridiculous.
When I downloaded the new .exe yesterday, it was working fine. Try logging in today and I get disconnected every few minutes.

(edited by Balthazar.9543)

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Posted by: American.2869

American.2869

I’m posting on behalf of a member of my guild:

He tried your fix and it worked perfectly. He’s unable to log-in to the forums to post for himself(reason unknown), but asked me to post a big THANK YOU to you for being on top of this and the programmers who work their tails off to get the kinks worked out.

In any case; the community truly appreciates you being on top of issues.

(My guild members issue was resolved from the fix on the .exe)

~ [RET] Retribution ~
Necro: Skyinho

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Posted by: Achadat.8645

Achadat.8645

How do you fix this error code on a MAC OSX?
anyone?

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Posted by: Achadat.8645

Achadat.8645

i was able to fix this using the repair method on my windows but still has no clue how to do that on a OSX. I really need to get in game it’s been a while since this happened
My location is Southeast Asia
Build : 27495
Error code 58:11:5:512

Thanks.

(edited by Achadat.8645)

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Posted by: AlphaSource.6734

AlphaSource.6734

Tried all of the “solutions” and still getting error 7 disconnection. This is ridiculous.
When I downloaded the new .exe yesterday, it was working fine. Try logging in today and I get disconnected every few minutes.

Do you have bad internet connection?

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Posted by: Balthazar.9543

Balthazar.9543

My internet connection is stable. The error 7 started happening right after the patch on 12/23. The updated Guild Wars client worked for a little bit, but now I’m back to the error 7’s.

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Posted by: AlphaSource.6734

AlphaSource.6734

My internet connection is stable. The error 7 started happening right after the patch on 12/23. The updated Guild Wars client worked for a little bit, but now I’m back to the error 7’s.

Well im pretty sure that for me is because of my terrible connection.It resembles my lag on other games like 95% sure

(edited by AlphaSource.6734)

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Posted by: Balthazar.9543

Balthazar.9543

Can someone from ArenaNet fix this already? I’ve been patiently waiting for days

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Posted by: AlphaSource.6734

AlphaSource.6734

Very strange, error 42 randomly appears I game but it doesn’t disconnect me like error 7 when I close the mini tab nothing happens.Basically error 42 has no effect on me.Also I have 2 characters but I can’t create new ones and to create those two I had to try many times until it worked.

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Posted by: SyKoKiLa.6083

SyKoKiLa.6083

I’m getting error 42:0:9001:4137 with build 27836

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Posted by: AlphaSource.6734

AlphaSource.6734

Please help I cant create new characters because of this!

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Posted by: AlphaSource.6734

AlphaSource.6734

And I am SO eager to try the other races and classes its like torture. But I do believe this is do to my bad internet, I am fairly certain. I am changing my router provider like next month so Ill see if that helps.

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Posted by: woodelf.2068

woodelf.2068

error code 42:0:9001:4137 , I was playing all day, just had this problem all of a sudden, im on a mac so im not sure how i can fix it. wont let me log in,

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Posted by: AlphaSource.6734

AlphaSource.6734

Maybe in the next update itll be fixed for everyone?

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Posted by: Lohre.9031

Lohre.9031

Here are some instructions from the Guild Wars 2 Programming Team (bless ’em!) that should help resolve this issue for players who are experiencing it:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, after the string for your GW2.exe, add this string (after a space:
-assetsrv assetcdn.101.alternate.arenanetworks.com

Here is a correctly formatted example: “C:\Games\Guild Wars 2\GW2.exe” -assetsrv assetcdn.101.alternate.arenanetworks.com (there are no quotation marks on the added string)

4. Run Guild Wars 2.

5. Remove the added string afterwards. It no longer is needed once you have patched.

6. Please update this thread if you are continue having difficulties. When you post, let us know if you tried the VPN alternative as well as the added string in your Target line.

Thank you again for your patience.

This worked for me. Thank you for the info!

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Posted by: cyst.3108

cyst.3108

it didnt work for me -.-’’

After June 25 im like… 90% happier

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Posted by: AlphaSource.6734

AlphaSource.6734

Well, I’m a genius you can all thank me,the solution for error 7 is your internet connection, I got new broadband yesterday (much better broadband) and I’ve had no problems whatsoever with gw2 since and I can now play properly and haven’t disconnected yet.This should be the solution for you with error 7 but it might not be.It definetely was for me though.Btw gw2 is a epic game

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Posted by: AlphaSource.6734

AlphaSource.6734

In short good connection no crashes, slow connection well you’re kinda screwed.With my old broadband I got a overall of 4mb and with this I get 31mb, test here at http://www.speedtest.net if you have problems with error 7.The best solution is to upgrade to a new broadband.

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Posted by: kiwipearls.5237

kiwipearls.5237

My husband is stuck on the Downloading screen 0KB…won’t even get to the login screen. He has been stuck like this for a week.

I did have this issue last night myself on my machine, but it seemed to have fixed itself this morning.

Logging into NASea of Sorrows from New Zealand.

Have tried dns flush, delete tmp file, repair etc etc etc…

It has taken me 18 months to get my husband to finally play (bought the game for his bday) and when he finally says yes, he now can’t play…just makes me cry.

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Posted by: cyst.3108

cyst.3108

im having this ussue plz help!

After June 25 im like… 90% happier

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Posted by: Branny.8529

Branny.8529

I have been having this problem from the very beginning, I try log on and all I get is “The Game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit hhtp://support.guildwars2.com” my error code is 42:0:9001:4148.

Can someone please help me?

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Posted by: AKARekz.6420

AKARekz.6420

Just updated it. about twenty minutes ago. having the same problems as the people who started this thread.

Build: 31574
Error Code: 42:1000:7006:1322

awkward enough, my cousin was using the same wireless internet I was using to update the same patch. He’s able to log in and start up his character perfectly.

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Posted by: Witham.5621

Witham.5621

Unable to connect to login server (code 58:11:5:523:101) multiple times a day.

ports are all open.
repaired game file.

nothing is working, no idea what is causing it.

Sent a ticket.

Whith.

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Posted by: Excuser.2705

Excuser.2705

“I got the error : The game client is unable to gain acces to the login sever at this time” but not when i’m in game it’s when i’m loging in , and the thing is i had the error and after a while it worked again and then the error came back , i installed the game on my mac and old pc and its works but the mac and the old pc are to laggy , i only get this error on my best computer

Build: 32546
Error Code: 42:0:9001:4344

(edited by Excuser.2705)