(edited by White Wolf.3291)
Lost Serial Code
Closing the ticket won’t be helpful in this case. Update your ticket by responding to the e-mailed response that you received and give the proper details related to this account.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
But it won’t mix things?
But it won’t mix things?
An agent will be able to discern what you are saying if you do the following:
This is the info I previously provided
(info)
This is the info I should have provided
(info)
There’s only so much that an agent could accept, of course. Someone could “phish around” by giving several sets of info to try to steal an account. But with a straightforward explanation of what happened, the agent will best be able to review the account and respond accordingly.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I just remembered to ask: Do you need your serial code for something other than account access?
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I just need the serial code to register the account. Remember this thread Gaile: https://forum-en.gw2archive.eu/forum/support/account/Buying-an-account-for-someone-else/first#post1640465
It’s the code for my brother.
Update: This specific request will take additional investigation. Please give us more time, and we’ll get back to you as soon as we have information to provide.
Thanks for your patience.
Edit: They gave me code. Thank you very much Gaile =) Regards
(edited by White Wolf.3291)