Guild Wars 2

Hello, I need some guidance how to getting my Serial Code back.
I bought GW2 to gift to my brother in around March 2013 when the game as 30% Off, but he never registered yet cause the game didn’t run in his pc. Now that he can run the game, he decided to start playing. The problem is the 2 serial codes he have saved in his pc one is not recognized and the other says there is no trial running right now. So, I submited a support ticket.

The ticket is a little mess right now, because I didn’t know If I asked a friend to buy me the game when it was 30% off so I won’t loose the discount or if I bought the game myself. So were I did wrong: I asked all the private information, credit info, etc from my friend and used that when I started the ticket, but since I started the ticket he checked those months (February/March/April) 2013 with his bank and there was no purchase. So basically, it seems I didn’t ask him to buy game and I was the one that bought it. All the information I gave to support was my friend info, I updated the ticket with the new info but they are still asking me information about my friend instead of me. Should I close that ticket and open a new one with everything right or try to explain this through the same ticket?

Regards

But it won’t mix things?

I just need the serial code to register the account. Remember this thread Gaile: https://forum-en.gw2archive.eu/forum/support/account/Buying-an-account-for-someone-else/first#post1640465

It’s the code for my brother.

Update: This specific request will take additional investigation. Please give us more time, and we’ll get back to you as soon as we have information to provide.

Thanks for your patience.

Edit: They gave me code. Thank you very much Gaile =) Regards