Guild Wars 2

About a week ago, I sent a ticket to a possible bug on my hero’s tab. I wasn’t able to see or preview anything for my Hero. I wasn’t able to see any armors or weapons, not even colors on my hero. The hand to turn the character was there, as if it was there, but it would show nothing. It was as if the character was invisible. Also, its not just on one character, its on all of them, even new characters I created.

I have tried to repair the client, however that did not change anything. I forgot to write down the ticket number when I submitted the ticket. I hope this gets fixed soon.

You should post this in the tech support forums. I haven’t seen or heard anyone with that issue so it would be best to post there and try to get some help.

Thank you very much, I was kinda confused on where to post this issue in. I really appreciate the help.

Update:

It has been nearly a month and I still have yet to hear from anyone regarding this issue. I left a post in Tech Support and have filed a ticket. Can I please have a response from someone to resolve this issue?

You can post your ticket number in the pertinent Sticky at the top of the page for review.

You might also peruse the Sticky ‘Not getting our Emails?’.

Good luck.

Inculpatus cedo.9234:

You can post your ticket number in the pertinent Sticky at the top of the page for review.

You might also peruse the Sticky ‘Not getting our Emails?’.

Good luck.

I would post it, but the thing is I never got the ticket number from the start.

If you submitted an in-game report, you would get no ticket number, nor a response. If you submitted a ticket through the web-form, and got absolutely no response, you can submit a new ticket (make sure to note the ticket number, and perhaps choose an email provider that is not on the list of those with known issues) to CS.

Good luck.

It is likely your email is in some way blocking the Support responses. Check junk mail. After you submit a ticket you should get an automated, “here is your ticket #” response very soon.

Gaile Gray.6029:

If you do not get a response after checking Junk Mail and Spam, I suggest you check out this thread to see if some of the troubleshooting steps will work for you.

I have tried it already. I created the repair for the troubleshooting steps, but still doesn’t work. Should uninstall and reinstall it?

I’m not sure what you mean by ‘created the repair’, in regards to the thread in the above link. That thread suggests you add Guild Wars 2 and ArenaNet’s addresses to your email provider’s whitelist, and if all else fails to contact CS from another provider (that is not on the list of providers that have issues).

Not sure what you would be uninstalling and re-installing, but that isn’t necessary for the game, or to address the issue of you not getting emails from CS.

Good luck.