Major Lag/Constant Disconnect

Major Lag/Constant Disconnect

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Posted by: Espeakus.5301

Espeakus.5301

I was just wondering if other people were having this issue. I’m from the Midwest/US, and was wondering if it was possibly a server issue or not. I just got off the phone with my internet provider and nothing was found to be wrong on their end.

I’m super not tech savy so if you need any other information from me, if it is just an issue on my part, you’ll have to tell me how to find other specific information. Hahaha ha ah…

It started happening last night around 10pm Central time while doing the Winter Wonderland jumping puzzle and was constantly lagging and disconnecting from maps and the game entirely. The issue has not resolved itself.

Thanks for any help.

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Posted by: Tashigi.3159

Tashigi.3159

This is happening to me starting last night. Massive lag input delay on skills and getting hit when I’m nearly 50 steps away from red circles.
I have been resetting my router in hopes to get it fixed, but no results yet.
I suspect it may be ISP related or maybe a bad node somewhere between me and Anet’s servers.
I am in Arizona, Phoenix area if that helps.

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Posted by: Tashigi.3159

Tashigi.3159

I should note, this happens far more frequently while in instances, like dungeons and fractals.

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Posted by: Sniper.4501

Sniper.4501

I have the same problem also starting last night. I try ping -t 64.25.38.171 gw2 server get around 50% lost packet.But when i trying to ping -t www.trionworlds.com is not have this problem . It just happen in gw2 .It is so bad. Now i totally cant play gw2 .
I am in Malaysia. SEA player . MY isp is TM NET.

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Posted by: Tyranno Legend.1958

Tyranno Legend.1958

Same here, the problem started since last night and i constantly getting ping around 500 – 2000 ms. The delay is so bad and it makes the game unplayable. However other websites and games are working fine, i am only having lags in gw2. I’m from Malaysia (SEA region).

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Posted by: EvilReaperZ.7920

EvilReaperZ.7920

Having the same issue from Malaysia, ping constantly spike between 2000~4000ms render the game unplayable, starting to occurred from 14th DEC 2016 and usually happens around 8:30pm GMT+8.

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Posted by: kamal.7953

kamal.7953

same. im from Malaysia. ISP TM Net. 2000ping since 10 hours ago

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Posted by: Renkellee.5796

Renkellee.5796

i’m having the same Issues( also from Malaysia ).. is it because of the GW2 servers ? i’m using like 30mbps internet just for myself and my PINGS are through the roof

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Posted by: EvilReaperZ.7920

EvilReaperZ.7920

Tried it on Pingplotter and here are the results, not sure if im doing it right though.

Attachments:

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Posted by: KongMing.9573

KongMing.9573

I am Malaysian and I’m facing the same issues too. I can’t play with this 2k++ ping which had been started more than 18 hours already..

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Posted by: hypehype.9047

hypehype.9047

Yeah i am having the same problem. ping spikes and people end up teleporting on my screen, started wth the winter days patch and so for not a single response has been made from anet.

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Posted by: Joker.4328

Joker.4328

Yes, same here. Experiencing massive lag from Malaysia Unifi 30mb speed. A lot of time out.
Reply from 64.25.38.81: bytes=32 time=305ms TTL=118
Reply from 64.25.38.81: bytes=32 time=242ms TTL=118
Reply from 64.25.38.81: bytes=32 time=241ms TTL=118
Reply from 64.25.38.81: bytes=32 time=241ms TTL=118
Reply from 64.25.38.81: bytes=32 time=421ms TTL=118
Reply from 64.25.38.81: bytes=32 time=514ms TTL=118
Request timed out.
Request timed out.
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=512ms TTL=118
Request timed out.
Request timed out.
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Request timed out.
Reply from 64.25.38.81: bytes=32 time=514ms TTL=118
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 64.25.38.81: bytes=32 time=517ms TTL=118
Request timed out.
Request timed out.
Reply from 64.25.38.81: bytes=32 time=489ms TTL=118
Reply from 64.25.38.81: bytes=32 time=368ms TTL=118
Reply from 64.25.38.81: bytes=32 time=276ms TTL=118
Reply from 64.25.38.81: bytes=32 time=242ms TTL=118
Request timed out.
Request timed out.
Request timed out.
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=512ms TTL=118
Request timed out.
Reply from 64.25.38.81: bytes=32 time=514ms TTL=118
Reply from 64.25.38.81: bytes=32 time=514ms TTL=118
Request timed out.
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=514ms TTL=118
Request timed out.
Reply from 64.25.38.81: bytes=32 time=515ms TTL=118
Reply from 64.25.38.81: bytes=32 time=513ms TTL=118
Reply from 64.25.38.81: bytes=32 time=514ms TTL=118
Request timed out.
Reply from 64.25.38.81: bytes=32 time=515ms TTL=118
Reply from 64.25.38.81: bytes=32 time=517ms TTL=118
Reply from 64.25.38.81: bytes=32 time=517ms TTL=118
Request timed out.
Request timed out.
Reply from 64.25.38.81: bytes=32 time=517ms TTL=118
Reply from 64.25.38.81: bytes=32 time=517ms TTL=118
Request timed out.
Request timed out.
Request timed out.
Reply from 64.25.38.81: bytes=32 time=516ms TTL=118
Request timed out.
Reply from 64.25.38.81: bytes=32 time=516ms TTL=118
Request timed out.
Reply from 64.25.38.81: bytes=32 time=515ms TTL=118
Request timed out.

Ping statistics for 64.25.38.81:
Packets: Sent = 62, Received = 36, Lost = 26 (41% loss),
Approximate round trip times in milli-seconds:
Minimum = 241ms, Maximum = 517ms, Average = 464ms

Why this lag right after the patch? Does the patch having anything to do with the lag?

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Posted by: GhostPants.6082

GhostPants.6082

Malaysian player here. Can vouch the rest of Malaysia players above. Both my brother and I having constant lag spikes and average ping is around 1.1k – 1.5k and the occasional 2-3k ping spikes.

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Posted by: KongMing.9573

KongMing.9573

There is nothing change untill now. All the malaysians are having the same issues. Please don’t tell me it is caused by huge amount of players joining back GW2 after the patch update.

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Posted by: Werewolf.8913

Werewolf.8913

Sharing my experience, Im from Malaysia as well. For me, the problem is bad routing. Im currently using WTFast and it seems to help. You guys can give it a try.. it has a 14 day free trial. Just Pick a US server from the routing list with the lowest latency (for example: I am using Los Angeles, California 10/14). There still might be EXTREME delays in certain situations though, like during login, Accessing trading post and sometimes joining squad or party.

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Posted by: bobsort.4097

bobsort.4097

Malaysia too having same problem exactly on 14th Dec, right after I downloaded the last patch (fix 70372) which announced on 3rd comment on update December 13, 2016(no date on post, no version number on post).

I am getting 53% packet loss. However I talk to TM support and they confirmed there is NO issue connecting to US servers.

I’m only having packet loss on NCSoft IP range (64.25.32., 64.25.46., ).

From EvilReaperZ.7920 ping image I can see the ping drops in connection between telia and TM servers. It might be a faulty router on the way, but why are we connecting to a Sweden IP instead of USA?

Is it a DDos attack again?

(edited by bobsort.4097)

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Posted by: xAcid.9305

xAcid.9305

Maybe this is TM related? If i ping from my PC i get over 500ms with intermittent and if i ping from my phone 3G line i actually get 300+ms with no timed out.

Only happen after yesterday patch though.

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Posted by: KongMing.9573

KongMing.9573

Sharing my experience, Im from Malaysia as well. For me, the problem is bad routing. Im currently using WTFast and it seems to help. You guys can give it a try.. it has a 14 day free trial. Just Pick a US server from the routing list with the lowest latency (for example: I am using Los Angeles, California 10/14). There still might be EXTREME delays in certain situations though, like during login, Accessing trading post and sometimes joining squad or party.

Using the 3rd-party programs will get yourself ban…

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Posted by: bobsort.4097

bobsort.4097

xAcid, the person who started the thread is from Midwest US and the other one below him is from Arizona, Phoenix, so No, it is not something TM related.

How are you pinging from your phone? did you hotspot it for game?

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Posted by: xAcid.9305

xAcid.9305

xAcid, the person who started the thread is from Midwest US and the other one below him is from Arizona, Phoenix, so No, it is not something TM related.

How are you pinging from your phone? did you hotspot it for game?

Sorry didn’t saw that since most comment mentioned they’re from Malaysia. :P

I just ping the game IPs with my phone using terminal.

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Posted by: xAcid.9305

xAcid.9305

Using the 3rd-party programs will get yourself ban…

I don’t think using VPN is prohibited.

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Posted by: Eggo.3542

Eggo.3542

In Canada and have the same issue, especially at peak times in the evening.

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Posted by: Azareal.4267

Azareal.4267

May not be an ISP issue since I can play another MMO without any problems at all. Just can’t stay connected to GW2 for longer than 5 minutes (from SEA too). Ping is around the 2.5k range. Last week this was occurring to guys from my guild residing in various parts of the US. Most likely GW2 servers.

My advice – try for 15 minutes; can’t play ? Move on to another game. Sincerely tired of devs not really caring much about their customer base. We are what’s termed as “Collateral Damage”. Check the posts above. Simply insufficient numbers affected for Anet to expend resources to look into the issue.

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Posted by: bobsort.4097

bobsort.4097

Azareal, it is not just you and me and a few.

There are other posts here from Europe and US too, and as it is mentioned in other threads they are having problem from Orange ISP (France) and Telia (Sweden) and few more. here are links to other threads complaining about same thing

https://forum-en.gw2archive.eu/forum/support/support/Login-server-down-for-anyone-else
https://forum-en.gw2archive.eu/forum/support/support/DDoS-again-Unplayable-game-regardless
https://forum-en.gw2archive.eu/forum/support/support/Lag-spikes-packet-loss

and according to arkin.1367 in other thread, french threads are full of complains too.

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Posted by: KongMing.9573

KongMing.9573

I don’t think using VPN is prohibited.

Well, I was banned for 3 days when I used WTFast last year. You can ignore my advice, but be prepared to receive a mail that I got last year.

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Posted by: Xentosh.7560

Xentosh.7560

Anyone solution for this issue ? From malaysia too.. the log-in took forever tho.

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Posted by: Joker.4328

Joker.4328

Just curious, is ANET really looking at our threads? Waiting for 3 days and never seen any reply from them… I’m going to find other game to hanging around…

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Posted by: Sniper.4501

Sniper.4501

Ya , today is day 3 . Still lag like hell and getting around 50% lost packet . Anet still no any reply . Atleast let we know ANET is looking at our threads. Disappointed with Anet . Actually this Major Lag not just happen at this time . Normally this lag will happen around 1-2 month each time and it just happen in Gw2 . Other US server game is find .This make me give up Gw2 . Now i also looking other game .

Reply from 64.25.38.171: bytes=32 time=543ms TTL=118
Reply from 64.25.38.171: bytes=32 time=543ms TTL=118
Request timed out.
Reply from 64.25.38.171: bytes=32 time=521ms TTL=118
Reply from 64.25.38.171: bytes=32 time=542ms TTL=118
Request timed out.
Reply from 64.25.38.171: bytes=32 time=522ms TTL=118
Request timed out.
Reply from 64.25.38.171: bytes=32 time=535ms TTL=118
Request timed out.
Request timed out.
Request timed out.
Reply from 64.25.38.171: bytes=32 time=523ms TTL=118
Reply from 64.25.38.171: bytes=32 time=523ms TTL=118

(edited by Sniper.4501)

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Posted by: Xentosh.7560

Xentosh.7560

some of my friend here in malaysia not lagging and can play like usual..thats weird..

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Posted by: Joker.4328

Joker.4328

Thanks, just decided to grab a PS4 for the holiday due to below result.

Tracing route to 64.25.38-81.ncsoft.com [64.25.38.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 23 ms 22 ms 22 ms 115.132.111.114
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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Posted by: SirDrygan.1823

SirDrygan.1823

Playing from Malaysia here.
I have a thread up regarding this problem. My started since I patched the game for the Wintersday events, and I have been unable to play with 2k+ pings ………

https://forum-en.gw2archive.eu/forum/support/support/High-ping-this-Wintersday

can someone merge my thread to this one?

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Posted by: SirDrygan.1823

SirDrygan.1823

some of my friend here in malaysia not lagging and can play like usual..thats weird..

Which server are they on?

I am in Blackgate and using streamyx…..

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Posted by: Xentosh.7560

Xentosh.7560

Tarnished Coast.. i am in TC too but still having this kind of problem

some of my friend here in malaysia not lagging and can play like usual..thats weird..

Which server are they on?

I am in Blackgate and using streamyx…..

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Posted by: Ferguson.4510

Ferguson.4510

Been 3 days…3 days. I need to play. but lag soo bad. like 1k ping
Please look into this.

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Posted by: Qaezie.5307

Qaezie.5307

I’m having this disconnection / lag issue since 15/12/2016 at around 9:00PM (+8GMT) until now. Would appreciate anet to look into this matter and resolve it as soon as possible.

Currently player are all enjoying the Christmas event that I can’t participate due to connection problem

Kindly help us anet. Thank you /hug

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Posted by: DemonSeed.3528

DemonSeed.3528

some of my friend here in malaysia not lagging and can play like usual..thats weird..

What game modes and what are their ping latencies though?
For now, those of you on streamyx/unifi, try to cycle your connections to get a different ip range – it won’t fix it but it may help improve it only slightly unless you use a vpn. Certain ip ranges will at least get you to around 315ms if you ping certain server ip that you are connected to (type /ip in game to find it) but it will still flip flop and spike. In the last day or so since the US login servers had problems, I’ve been having really slow logins (I play EU though) so I am not sure of how much that affected us on EU side. Maybe they still have issues with ddos? who knows.

(edited by DemonSeed.3528)

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Posted by: Tyranno Legend.1958

Tyranno Legend.1958

I think this problem might be related to the ISP, TMnet. I get unstable ping ranging from 500 to 4000 when using streamyx but when I switched to Other ISPs like Digi (mobile data) I get normal 280ms ping .

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Posted by: Sniper.4501

Sniper.4501

Now my ping is back to normal again .Hope this lag forever don’t happen again .

Reply from 64.25.38.171: bytes=32 time=246ms TTL=117
Reply from 64.25.38.171: bytes=32 time=245ms TTL=117
Reply from 64.25.38.171: bytes=32 time=245ms TTL=117
Reply from 64.25.38.171: bytes=32 time=245ms TTL=117
Reply from 64.25.38.171: bytes=32 time=245ms TTL=117
Reply from 64.25.38.171: bytes=32 time=245ms TTL=117
Reply from 64.25.38.171: bytes=32 time=246ms TTL=117

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Posted by: Joker.4328

Joker.4328

now i get 235ms ping, and i don’t think this is TM Nut’s fault, as there are players from other countries having this same issue as well.

Anyway, thank you ANET if you’ve done something.

(edited by Joker.4328)

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Posted by: DemonSeed.3528

DemonSeed.3528

now i get 235ms ping, and i don’t think this is TM Nut’s fault, as there are players from other countries having this same issue as well.

Anyway, thank you ANET if you’ve done something.

No difference on my end (eu).

I pinged the ip above and was getting 285ms though so for that server it’s probably ok.

Can you guys using tmnet tell me what pings you get from these ip’s?

206.127.159.169
206.127.159.151
206.127.159.166
206.127.159.123
206.127.159.150
206.127.159.153
206.127.146.126
206.127.146.39

These are just random ip’s I’ve been connected to in game when doing pve/wvw that I check up with to see general latency with anet servers. If you guys are getting about 240ms ping with any of those servers, can you tell me what ip address range from tmnet you are on? (for example right now I am on 175.144..). Thanks!

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Posted by: Joker.4328

Joker.4328

now i get 235ms ping, and i don’t think this is TM Nut’s fault, as there are players from other countries having this same issue as well.

Anyway, thank you ANET if you’ve done something.

No difference on my end (eu).

I pinged the ip above and was getting 285ms though so for that server it’s probably ok.

Can you guys using tmnet tell me what pings you get from these ip’s?

206.127.159.169
206.127.159.151
206.127.159.166
206.127.159.123
206.127.159.150
206.127.159.153
206.127.146.126
206.127.146.39

These are just random ip’s I’ve been connected to in game when doing pve/wvw that I check up with to see general latency with anet servers. If you guys are getting about 240ms ping with any of those servers, can you tell me what ip address range from tmnet you are on? (for example right now I am on 175.144..). Thanks!

Ping statistics for 206.127.159.169:
Packets: Sent = 19, Received = 19, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 386ms, Maximum = 412ms, Average = 396ms

Ping statistics for 206.127.159.151:
Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 366ms, Maximum = 392ms, Average = 376ms

No time out, but apparently a bit longer ping.

What i got is 64.25.38.xxx

(edited by Joker.4328)

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Posted by: Lukasz.1703

Lukasz.1703

I’m got the same problem. After winter’s day path I have lag spikes (70 – 2000)

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Posted by: DemonSeed.3528

DemonSeed.3528

now i get 235ms ping, and i don’t think this is TM Nut’s fault, as there are players from other countries having this same issue as well.

Anyway, thank you ANET if you’ve done something.

No difference on my end (eu).

I pinged the ip above and was getting 285ms though so for that server it’s probably ok.

Can you guys using tmnet tell me what pings you get from these ip’s?

206.127.159.169
206.127.159.151
206.127.159.166
206.127.159.123
206.127.159.150
206.127.159.153
206.127.146.126
206.127.146.39

These are just random ip’s I’ve been connected to in game when doing pve/wvw that I check up with to see general latency with anet servers. If you guys are getting about 240ms ping with any of those servers, can you tell me what ip address range from tmnet you are on? (for example right now I am on 175.144..). Thanks!

Ping statistics for 206.127.159.169:
Packets: Sent = 19, Received = 19, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 386ms, Maximum = 412ms, Average = 396ms

Ping statistics for 206.127.159.151:
Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 366ms, Maximum = 392ms, Average = 376ms

No time out, but apparently a bit longer ping.

What i got is 64.25.38.xxx

Thank you for testing. This is the ping I am getting now in game, and as you can tell, at that ping it’s not very good for reaction play in wvw lol but this is what I’ve been having to contend with.
Oh yeah that 64.25. ip is from anet I think, not your tmnet ip. I just need the first six digits of your tmnet ip to know what range you got. Something like 175.144, 174.138, 60.52, 60.54, 202.188, 210.195, it looks like this. The reason I want to know is, if you are getting about a 240+ ping on your current tmnet ip I want to try get on that same range to see if I get the same latencies. The routing between the different ip ranges on tmnet gives different results, I usually have the best luck on 210.195 and 175. ranges but in the end it also depends on which anet server I land on as not all 206.127.159.etc give the same ping latency results.

(edited by DemonSeed.3528)

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Posted by: KiloCharlieRomeo.1874

KiloCharlieRomeo.1874

From South-America / French Guiana here. Didn’t play for approx a week, did login yesterday first, DC’s every 5 – 15min in WvW, PvE even in LA. Unplayable. ANet……. pliz.

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Posted by: Renkellee.5796

Renkellee.5796

I think it’s almost safe to say that the majority of players having ping issues are from SEA.
it is definitely not any internet issues from our side. it’s just main GW2 servers and the fact that players are logging on for wintersday, i bet after Wintersday is over we SEA players might be able to play again XD…. Besides, i doubt Anet will pay attention to our thread . otherwise they would have said something about it, GG anet !

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Posted by: Gator.5729

Gator.5729

You guys all need to run pingplotter and determine where the problem is.
It may not be your end, but it may not be Anet’s end either. It could be any one of the several nodes your connection passes through. All these other nodes are owned and maintained by 3rd-party companies. Your ISP pays these 3rd-party companies for the use of their nodes. Download “Pingplotter” it will show you where the problem is. Facebook, YouTube and zillions of other website will work fine because their servers are in different locations and you connection to them takes a different route than it does to the Anet servers.

Run pingplotter, if you see the words Level3 or Telia anywhere in the middle of your route, there is a 99.9% chance that is where the problem is.

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Posted by: hypehype.9047

hypehype.9047

Its clearly anets end, you can tell cause they have not responded to any post.

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Posted by: Phage The Blighted.6350

Phage The Blighted.6350

I’m in Central Florida. I am having the same issue as well. It’s been going for a bit over a week now. Massive lag, packet loss, internet connection is fine and ports are open so there shouldn’t be a problem. Seems to mostly happen at peak hours. I think someone between Anet and the players is throttling. It’s the only thing I can think of that would cause it. Though I’m not a technician and I am just as in the dark as anyone else. Nice to know I’m not alone though.

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Posted by: Gator.5729

Gator.5729

Its clearly anets end, you can tell cause they have not responded to any post.

Not quite, Anet hasn’t responded because there is nothing for them to fix. If it was a game server problem then it would cause every single player problems, not just some. Run ping plotter and determine where the problem is.

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Posted by: Tashigi.3159

Tashigi.3159

ae-25-0.ear1.Dallas1.Level3.net

The above seems to be the culprit. For me at least.
I am getting a whooping 81% packet loss from this guy. Every other is at 8-11%.
No surprise there, though. It’s level3; just ask any FFXIV player about level3 and they’ll throw you a 2 hour long rant. Sigh, just when I thought we were safe in GW2.