Missing Gold

Missing Gold

in Account & Technical Support

Posted by: Asthena.3490

Asthena.3490

Come to find out i loged in after a week and im misssing 60 gold.
was there a database rollback?

Missing Gold

in Account & Technical Support

Posted by: Andraus.3874

Andraus.3874

Nope. You can submit a support ticket and they can look into it. Although there reallly aren’t cases where missing gold was on Anets end, it’s always been user error or someone bought or acquired gold illegally.

Missing Gold

in Account & Technical Support

Posted by: Michella Long Legs.4579

Michella Long Legs.4579

Hello All,

I “lost” around 120 gold some time ago, I believe in May or June.

Today I “lost” 261 plus gold.

The last time ArenaNet said I “sold” items and that was why.

I felt lied to then. I mean if I “sell” something for 100 gold and it takes ten percent commission that will be a net gain of 90 gold.

ArenaNet, I guess, gave me 100 gold for this?

I submitted a support ticket, but no hopes of recovering anything because ArenaNet evidently classifies “selling” and “buying” as the same.

I changed password in case I was being hacked.

Regards,
Michella Lon Legs.4579

Always choose to have a wonderful day.

Missing Gold

in Account & Technical Support

Posted by: Bbear.7830

Bbear.7830

The trading post can be confusing to those new to its workings, or who have yet to use it in a ‘serious’ way…

The most common ‘mistake’, which I admit to having made myself when I started playing the trader game, is not to balance sales across a trading session.

EDIT: https://forum-en.gw2archive.eu/forum/archive/bltc/Trading-Profit-and-Loss/first#post4098355.

Each sale carries both a listing fee, the cost of posting an item for sale, plus a commission fee, the amount charged by the trading post on each item sold.

Added together these equal a15% deduction from the sale price received.

Taking this into account it is possible to make a ‘loss’ when selling large numbers of separate items, if the total deductions are higher than the total profit received – which may not always be obvious unless you pre-calculate total income against total deductions.

Sell one item for 100 gold, deduct 15% for fees – sell a lot of other items for various amounts of silver/copper , deduct 15% from their total and you can easily end up with an overall ‘loss’ on the 100 gold item. By loss I mean receive a final total below what you expected (effectively wiping out the 100 gold items profit).

On small volume transactions not so noticeable, on high volume transactions mixing high/mid/low value items can creep up on you – if your not aware of how to balance sales to also balance deductions.

Only sell in batches and always total returns v deductions before committing to sales.

This only caught me once to be fair, I posted on the subject just like Michella and received the same ‘education’ in the finer points of trading from other TP users.

Like Andraus says however, if gold is missing from an account BETWEEN play sessions other than as a result of the above, its a support issue – either a player has had gold removed as part of a RMT (Real Money Trading) ‘chain’, they forgot about spending/gifting it, or someone else had access to their account between sessions.

RMT ‘chains’ are where someone has been involved (even unknowingly) in a chain of purchases which ‘started’ with something bought using goldseller gold and then sold on. When that ‘illegal’ gold/item is finally removed by Anet its removal can cascade down to all subsequent purchasers. in the chain – and that can be some time after they became caught up in the chain. generally only happens where trading outside the TP environment as player to player transactions.

Fire, Ice, Storm…Heart of, Cold as, the Breeze that comes before.

(edited by Bbear.7830)

Missing Gold

in Account & Technical Support

Posted by: simplesimon.2084

simplesimon.2084

EDIT: https://forum-en.gw2archive.eu/forum/archive/bltc/Trading-Profit-and-Loss/first#post4098355.

Taking this into account it is possible to make a ‘loss’ when selling large numbers of separate items, if the total deductions are higher than the total profit received – which may not always be obvious unless you pre-calculate total income against total deductions.

Sell one item for 100 gold, deduct 15% for fees – sell a lot of other items for various amounts of silver/copper , deduct 15% from their total and you can easily end up with an overall ‘loss’ on the 100 gold item. By loss I mean receive a final total below what you expected (effectively wiping out the 100 gold items profit).

But you still had a 566 profit of all the small items sold.

Also that old post isn’t relevant anymore since items can no longer be listed lowered then the vendor price.

(edited by simplesimon.2084)