Moderators can't move characters?

Moderators can't move characters?

in Account & Technical Support

Posted by: LzDaddy.3524

LzDaddy.3524

Lzdaddy09
Jul 17 09:31

I do want to ask though, how is it that you guys dont have a teleport or
pull function for characters in game??? Doesnt that strike you as a bit
odd? as more than an avid MMO player this is almost entirely unheard of for
a tech support team to be unable to relocate characters….. expecially
with the recent ddos attacks whould it not make sense to be able to move
populations around on the mega server to accomodate hacked areas?

This is what I posted to the tech support branch this morning and the reply I got was a little worriesome.

Allow me to offer context. I have a problem with my install that has taken a good deal of effort to fix(and at the time I am posting this is is still affecting my high level characters) The simplest most effective fix at this point would be simply to move my characters to a diverent area as the corrupted file is only in Rata Sum. Hoever the GMS cant do it……?

As a result of the corrupted file I have 1 character out of 3 at my disposal and he is only level 23

My suggestion is very simple ANET. Allow your gms the ability to move chaarcters from corrupted or ddos’d areas so that if a player is in my situation they can at least enjoy the game while they work to rectify the problem.

Your tech support and customer service is top notch really, however I feel that this option being overlooked is a diservice to those of use whom unintentionally lose access to our characters.

Hopefully this thread gets looked at Thanks for reading, and if you agree with me bump and say so!!!!!!

Moderators can't move characters?

in Account & Technical Support

Posted by: Kaos.9162

Kaos.9162

Do they even have gms? The anet tag you see by them in game is just a guild tag, it doesn’t give them any special powers. I’ve never heard anything about actual game moderators though.

Moderators can't move characters?

in Account & Technical Support

Posted by: GrandmaFunk.3052

GrandmaFunk.3052

I have a problem with my install that has taken a good deal of effort to fix(and at the time I am posting this is is still affecting my high level characters) The simplest most effective fix at this point would be simply to

.. reinstall from scratch.

having a mod magically relocate your character’s position won’t fix corrupted map data on your system.

GamersWithJobs [GWJ]
Northern Shiverpeaks

Moderators can't move characters?

in Account & Technical Support

Posted by: mtpelion.4562

mtpelion.4562

You need to repair your game data files. Even if they did want to/could move your character around, it wouldn’t help you because your game files would still be corrupted and in need of reinstallation.

Read this: https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client

Server: Devona’s Rest

Moderators can't move characters?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If you will please read the comments from GrandmaFunk and GrandmaFunk, repairing your game files may solve this. In my mind, it’s one of those “can’t hurt, often helps” situations. If you have done those things — and it seems that perhaps you have — then please continue to discuss this matter with a technical support representative in your ticket.

There are many things that we “should be able to do,” according to players. They based their assumptions on what they believe will solve an issue, or on how things are handled in other games. But every game is different, the code behind a game is incredilby complex, every account is unique, and every support team is given a different set of tools.

I agree with you that having two inaccessible characters is beyond irritating. So continue to discuss with the agent handling your ticket and he or she will try to help you work through this problem on a direct, one-to-one basis.

(Posting suggestions and asking for bumps is disallowed by our Forum Code of Conduct, so please focus on getting your problem solved through the ticket and not on the suggestion end of things. Thanks for understanding.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)