Moderators can't move characters?
Do they even have gms? The anet tag you see by them in game is just a guild tag, it doesn’t give them any special powers. I’ve never heard anything about actual game moderators though.
I have a problem with my install that has taken a good deal of effort to fix(and at the time I am posting this is is still affecting my high level characters) The simplest most effective fix at this point would be simply to
.. reinstall from scratch.
having a mod magically relocate your character’s position won’t fix corrupted map data on your system.
Northern Shiverpeaks
You need to repair your game data files. Even if they did want to/could move your character around, it wouldn’t help you because your game files would still be corrupted and in need of reinstallation.
Read this: https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client
ArenaNet Communications Manager
If you will please read the comments from GrandmaFunk and GrandmaFunk, repairing your game files may solve this. In my mind, it’s one of those “can’t hurt, often helps” situations. If you have done those things — and it seems that perhaps you have — then please continue to discuss this matter with a technical support representative in your ticket.
There are many things that we “should be able to do,” according to players. They based their assumptions on what they believe will solve an issue, or on how things are handled in other games. But every game is different, the code behind a game is incredilby complex, every account is unique, and every support team is given a different set of tools.
I agree with you that having two inaccessible characters is beyond irritating. So continue to discuss with the agent handling your ticket and he or she will try to help you work through this problem on a direct, one-to-one basis.
(Posting suggestions and asking for bumps is disallowed by our Forum Code of Conduct, so please focus on getting your problem solved through the ticket and not on the suggestion end of things. Thanks for understanding.)
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)