Need assistance with submitting ticket
Need assistance with submitting ticket
in Account & Technical Support
Posted by: Astral Projections.7320
When you fill out the ticket, fill out what you can and leave the rest blank. Then work with support for whatever else they need.
You aren’t the first person who doesn’t have this info and you won’t be the last. Just because they ask for certain information doesn’t mean they need it. It just helps them to establish ownership. They can work around blank spots.
Thanks, I greatly appreciate the info. I was half expecting an auto-reject because I couldn’t remember what color the hobo’s eyes were. I’ll let the other ones go now.
Actually, please fill out what you can and put “None,” “N/A,” or “Unknown” in the other spaces. I don’t think it’ll process well with blanks, so please just slip in “No” or “none” or another indication that you cannot provide that point of info. (But if you already submitted, no worries! What’s your 12-digit number, do you have that handy?)
You do not need to provide ALL info, but as much as you can would be very helpful. Please don’t worry about the breakfast in 1996. We do want to know your shoe size in your junior year in high school, though.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Isn’t it a bit personal to ask for his ‘show’ size?
Isn’t it a bit personal to ask for his ‘show’ size?
Oh Shady, Shady, Shady. You knew meant “shoe” but I went ahead and changed it on my post just to make it clear for others.
:D
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
paynesgray — this will most likely be resolved very soon indeed. If not, please provide your ticket number so we can take a look tomorrow morning.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet