Guild Wars 2

My cousin just purchased the game and created an account. The problem is, it won’t let him log in and he never got the “Thank you for registering” or “Activate your account” email. I told him to add the two emails to his contact list like suggested but it’s been an hour and still no email. Is there way to resend the emails or workaround so he’s able to log in?

EDIT: Just a quick update. He got the purchase conformation email, and he just put in a ticket and got a response instantly but no email about his account and he still can’t log in :/

Having the same issue. They suggest that I use the serial code on the website, but I am away from home and cannot obtain it.

Having the same issue here , i cant link my account to the serial code. I got the following error message

" A server error has occurred. Please wait a moment and try again."

Gaile Gray.6029:

william ferren.4516:

Having the same issue. They suggest that I use the serial code on the website, but I am away from home and cannot obtain it.

The team sent you a message on Saturday explaining how your e-mail provider may be blocking our mails. Did you get that? For more info, please check this forum thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3938439

Any of you folks who are not getting our mails might read that post — I think the info will help you, but of course a ticket will, as well.

The problem is not with my email provider , but with the " upgrade/link account " option from guildwars2.com . I know what am talking about.

I received email of my purchase , including the serial code etc… I been purchasing stuff with this specific account for years now from various website ,but like i said when i try to link my account there is a system error.

Regards