One of the Characters won't load(Lion's Arch)
in Account & Technical Support
Posted by: Matrixiux.3407
in Account & Technical Support
Posted by: Matrixiux.3407
Hi.
My main lvl 80 character won’t load past loading screen (Lion’s Arch), no matter how long I wait.
Other chars load just fine.
Could maybe some administrator teleport my character to somewhere more stable? I have no clue where it is at, but I believe it’s in “unloadable” place. Char name: “Death Blade Bringer”.
Sincerely,
Matrixiux
ArenaNet Communications Manager
Hi.
My main lvl 80 character won’t load past loading screen (Lion’s Arch), no matter how long I wait.
Other chars load just fine.Could maybe some administrator teleport my character to somewhere more stable? I have no clue where it is at, but I believe it’s in “unloadable” place. Char name: “Death Blade Bringer”.
Sincerely,
Matrixiux
Hi there,
I have heard of this situation, and fortunately it is very rare. You will need to submit a ticket in order to get help. Please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
in Account & Technical Support
Posted by: Matrixiux.3407
Thank you Gaile Gray. Feel free to close the post.
in Account & Technical Support
Posted by: Matrixiux.3407
I spoke too soon…
I contacted them 20 hours ago, I did expect a response within 2-4 hours.. I know you will recommend to wait up to 3 days, sadly from what i read in other posts, i doubt they will respond to that matter. As they didn’t to couple exact posts before.
Would there be any alternative. I don’t ask for much, just to be teleported from Lions Arch back to Lions Arch default spawning location. I hope that makes sense.
Sincerely,
Matrixiux
in Account & Technical Support
Posted by: Inculpatus cedo.9234
You may find this Dev response helpful: https://forum-en.gw2archive.eu/forum/support/tech/Cant-log-in-as-main-character/first#post3621665
in Account & Technical Support
Posted by: mercury ranique.2170
I spoke too soon…
I contacted them 20 hours ago, I did expect a response within 2-4 hours.. I know you will recommend to wait up to 3 days, sadly from what i read in other posts, i doubt they will respond to that matter. As they didn’t to couple exact posts before.Would there be any alternative. I don’t ask for much, just to be teleported from Lions Arch back to Lions Arch default spawning location. I hope that makes sense.
Sincerely,
Matrixiux
Unfortunally you need to wait till support handles this. If they don’t respond within 72 hours (did you saw the post bout not getting emails??!!) you should post the ticketnumber in the designated sticky (tickets for review).
Support very often reacts quicker then 72 hours, but as Gaile said, luckely this bug doesn’t happen too often. It might be (purely speculating here) that it requires a specialised action that can not be performed by any arenanet support agent but goes to a special agent that is working during office hours.
To quote my granny:’ Patience is a virtue’
in Account & Technical Support
Posted by: Matrixiux.3407
I did try what Inculpatus cedo said, with -prefreset, that didnt help.
I will try to be patience, even thou i doubt they will come back to me. Once 72 hours will pass, I will post to the mentioned tread for re-views. Thank you for your fast responses all.
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