(Apparently the screenshots don’t open up so please use the URLs to open them)
As the title says, I paid 100 euros for the ultimate version of the game. Specifically I attempted to do so via Paysafecard. Before I went to buy a paysafecard, I checked if everything was ok, I selected my country: Greece, put all my infos and selected the PSC method. Everything was just fine, the PSC page opened up and asked me to put code f 100 euros. Happily, I went and spent 100 euros that I was given the same day from my parents as a birthday gift. After I returned and tried to buy the expansion, when I put in the code this message popped up.
[img]http://i.imgur.com/67JcLnN.png[/img]
I contacted GW2 support right away and waited for a response, what I got is… “sorry for the inconvenience but we can’t help you so you will have to buy the expansion from a store”. I didn’t even receive any useful feedback or advice. I just spent 100 euros for this expansion and all I get is “go buy it again”. That’s a shame, getting such poor feedback when all I wanted was to help the company with my return to the game by buying the most expensive version instead of the simple expansion. I made this topic hoping that the staff of GW2 will reward me the expansion since more people would see it than just 1 person that replies mails. Of course, I could be a random guy trying to get a free expansion just like that… but no. I have proof I spent money for this and I ALSO have proof that its GW2’s fault for not informing its clients of the inability to purchase via specific methods (in my case PSC from Greece).
In this screenshot you see I have chosen Greece as my country but PSC method can be selected manually, even if you click the method no message pops up warning you about the inability to buy with PSC from Greece.
[img]http://i.imgur.com/2vKkvpW.png[/img]
In this one, you see I am about to finish buying the product and all I need to click is payment, it is clear that my total balance is 100 euros which I had just went and spent.
[img]http://i.imgur.com/SA2Vkvl.png[/img]
Here is also proof that I spent money for the expansion on the exact time.
See both pictures, the first one shows CET time and the second one GMT+2 (Greece)
[img]http://i.imgur.com/bFtIHgS.png[/img]
[img]http://i.imgur.com/KmOBOxC.png[/img]
On the second screenshot you see the auto-reply you get from contacting GW2 happening 20 minutes after the transaction of the 100 euros into my PSC account.
I think I have enough proof showing my intentions to buy the expansion and I also prove how it is GW2’s fault it doesn’t inform it customers before they go buy things for nothing. I REALLY hope things can work out since installing the expansion into an account shouldn’t cost the company anything. And if the case was, me trying to scam you, I believe I have proven I am solid. In the end, if GW2 doesn’t help out, then I am sorry and I am sad. I would love to spend money on this game since I love it like hell, but if the company doesn’t care for their customers individually and only cares when big numbers are unsatisfied, there is no reason to continue serving this game since it just faces me like crap.
(apparently the screenshots don’t open up so please use the URLs to open them)
(edited by neighty.8760)