Payment approval failed
Have you tried using only capital or lower case letters? Seems that is a problem for some people.
Also, if you buy a lot of gems, at some point you’ll get bottle-necked if that is the case, contact support.
I’ve been buying quite a few gems – that’s true. I don’t know what a lot is. And i’ve typed in the information just like i did when it worked.
Contacted support.
#131008-000859
(edited by Harper.4173)
But have you tried just upper of lower?
Yes. It doesn’t matter – what I did now is exactly what I’ve done every time i’ve successfully bought gems.
I’m afraid you’ll have to wait for an answer from support then
ArenaNet Communications Manager
I’m sorry you are having the difficulty. The team should be able to help you very soon. In fact perhaps they already have! Thank you for your patience — we’ll get this sorted for you!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I’m having the same issue, I haven’t purchased any Gems however, I’m just trying to buy some. It;s getting kind of annoying but I really want to get an answer on how to get around it.
I’m also having this issue. Any word on an update? I’d like to give you some of my hard-earned money, ANet! :P
Im having the same issue as well, failed to proceed with buying gems..
yes same here it says Payment approval Failed its been like this for past week can u please fix this right away i would like to purchase some gems
I’m having the same issue, I haven’t purchased any Gems however, I’m just trying to buy some. It;s getting kind of annoying but I really want to get an answer on how to get around it.
I’m also having this issue. Any word on an update? I’d like to give you some of my hard-earned money, ANet! :P
Im having the same issue as well, failed to proceed with buying gems..
yes same here it says Payment approval Failed its been like this for past week can u please fix this right away i would like to purchase some gems
If you haven’t already done so, you need to contact support and fill out a ticket. Go to top left of page, support tab, then to top right of page, submit a request.