Guild Wars 2

Hello,

I already made a ticket about this (2019212), but no response so far, so I’m trying it here aswell, since I’m stressing about this…which is not how I want to spend my Christmas days..

A few days ago I bought a lot of gems (think 250-300 euro). Enough money on my bank account. All of the payments went through, but one…., because when I checked my bank account I noticed that one order of authorisation is going to be declined on the 28th. It’s a payment of 10 euro. My bank is closed for the holidays, so they’re no help. Like I said…I don’t know why they declined it, since I have enough money and the other payments were all accepted. I suspect because the description said it was a recurring booking, while the ones that went through all had ’’first’’ in their description, instead of ’’recurring’’. This is not my fault, but from what I’ve heard…in cases like this…an account gets permabanned.

I’ve always been a loyal customer and the fact that I frequently buy gems (no incidents before this..) should say enough. There’s A LOT of money in this account. Not to mention the 250-300 euro that I just spent last week.

I’ve already offered to pay the 10 euro manually (in whatever way possible). It’s not my fault and I think it’s unfair that I (a loyal customer) gets his account permabanned for 10 euro..that would just be insane.

Please, please, please…someone fix this for me. I shouldn’t be punished for this. I am contacting the bank asap, but there’s no way I can reach them before the 28th (they are closed for Christmas AND sundays), so yeah…I’m screwed. It’s not how I want to spend my Christmas…please tell me something is possible, especially since I made a notification of it days before the 28th.

Thanks in advance!

Um, if they declined it, how did you receive anything for that particular payment? Are you sure you got gems? And if you did get gems, it’s pretty clear it was not you who kittened up. The rest of the payments went through. Clearly your bank screwed up. Even a person with an IQ of 50 can see something went wrong. And why would you pay 300 euros but chargeback 10? I honestly doubt it was a chargeback, but rather, it never went through in the first place, and you didn’t get gems for it.

Are you banned right now? No? Then calm down and wait for the holiday period to end.

Loli Ruri.8307:

Um, if they declined it, how did you receive anything for that particular payment? Are you sure you got gems? And if you did get gems, it’s pretty clear it was not you who kittened up. The rest of the payments went through. Clearly your bank screwed up. Even a person with an IQ of 50 can see something went wrong. And why would you pay 300 euros but chargeback 10? I honestly doubt it was a chargeback, but rather, it never went through in the first place, and you didn’t get gems for it.

Are you banned right now? No? Then calm down and wait for the holiday period to end.

No, I’m not banned right now. But I know that I will be, because of all the stories online.

It is a chargeback though. I used SEPA (which is basically an authorisation for payment), which means that I gave permission to them to charge my bank account a few days later…while getting the items directly, so yeah, I did get the gems. For some reason the bank had no issues accepting SEPA’s/Charges for 100 euro and more, while not accepting a 10 euro charge. I find that odd. I suspect it has something to do with the way A-Net charged my bank (description mentioned it was a recurring charge, while the ones that got through all had ’’first’’ in their description), but I can reach neither a-Net, nor my bank. It’s 10 euro, so I would be furious if they’d close my account for that, while I’m offering to pay for it any other way. It must be pretty clear I’m not committing any fraud, or anything. Makes no bloody sense

I’m sure somebody will sort you out correctly. There’s no kitten good reason why they would permanently ban your account and refuse to unlock a kitten thing with their fingers stuck in their ears. Obviously with the other euros going through just perfectly fine, 10 euros bouncing will more likely show that it was the fault of not you. In fact, you could even show your proof to them, and even get the company involved to sort it out with ArenaNet if there was them not believing you. Just be patient and wait, it’s a holiday period.

Never pay with SEPA, Paypal is way safer