Guild Wars 2 Forum - Account & Technical Support

Problem purchasing gems

I just tried purchasing gems, and I’m getting a card approval error. There doesn’t seem to be an issue on my bank side, has anyone else had this problem?

I’ve had no issues with purchasing from the store up until this point, and now none of my cards are working.

My wife is having similar issues with her account. None of her cards work either.

Problem purchasing gems

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If you’re having these issues, please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

It could be that you and your wife hit the limit on purchases. (The limits don’t reflect on you personally, but on the system as a whole, btw. And yep, that’s frustrating for you and for us, too!)

Also, Nahsavtoo suggested below, and I’ve seen it work for others: Delete your credit card information and re-enter it. This has worked quite a few times for players, particularly if they get the “all clear” from our Payments Team but still have issues. It won’t work for everyone, but it’s something you can try.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Problem purchasing gems

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Posted by: PearlGore.7419

PearlGore.7419

Same problem, on talking to support I was told I had a purchase restriction on my account, <WTF?!> that he disabled, however I still can not buy gems.

Problem purchasing gems

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Posted by: Rizzo.2153

Rizzo.2153

Same here. Filed a support ticket about 8 hrs ago.

Problem purchasing gems

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Posted by: EndlessDreamer.6780

EndlessDreamer.6780

If you buy too many gems during a single time period, they put a bar on your account to prevent fraud.

But that might not be the case right now, thus your support tickets are your best bet.

Problem purchasing gems

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Posted by: pngs.3798

pngs.3798

I have the very same problem.
Wth? What’s all these payment problems?
And where can I find some gem cards? It’s out of stock everywhere!
If you can’t sell some gems online then do it at stores…. GOD!

Problem purchasing gems

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Posted by: chaosmesmer.9857

chaosmesmer.9857

yup. having the same problem now. hope this gets fixed soon.

Problem purchasing gems

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Posted by: Nahsavtoo.7832

Nahsavtoo.7832

I had to delete my card information and re-enter it. They said they fixed it for me, but when I went back in I still couldnt purchase gems. After deleting and re-entering it I could. I suggest not saving your card information anyway as a precautionary measure.

Problem purchasing gems

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Posted by: Rajani Isa.6294

Rajani Isa.6294

pngs.3798:
I have the very same problem.
Wth? What’s all these payment problems?
And where can I find some gem cards? It’s out of stock everywhere!
If you can’t sell some gems online then do it at stores…. GOD!

BestBuy and Amazon both sell gem cards, and Amazon definitly has free shipping. Best Buy had a $15/1200gem card as well

If you go to amazon, make sure you buy DIRECTLY from amazon, the 2000gem card is $25, not more. All their resellers want to charge at least $ 30 it seems.