Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Moderator)
"Replacement Items" Mail 8 January 2014
(edited by Syzze.8614)
If you can read this then it is proof that ArenaNet’s moderators just, kind and fair.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Karma is as abundant as air, and as useless as the Kardashians.
Ah. Yeah, I knew about the gift for purchasing something during December…but the wording of the email was confusing. I thought it to be a replacement for a lost item..maybe for some other player and GW2 support sent it to the wrong person.
I was being the good Samaritan and reporting it
Karma is as abundant as air, and as useless as the Kardashians.
"Replacement Items" Mail 8 January 2014
in Account & Technical Support
Posted by: Omaris Mortuus Est.2738
:’( Does this include gems bought with gold? If so I dont believe it, I bought like 3000 gems I think towards the end of december, and if I remembered about this I would have got the full 4000. Oh Mr Sparkles you were so close.
Macros, you can use them as long as they arent macros.
Remember to buy the officially endorsed GW2 Steel Series Keyboard, it supports macros!
WvW, we only care if it affects the servers we play on.
Remember to buy the officially endorsed GW2 Steel Series Keyboard, it supports macros!
WvW, we only care if it affects the servers we play on.
Darkhaven
[Qrew] Leader
Warrior
[Qrew] Leader
Warrior
Ah. Yeah, I knew about the gift for purchasing something during December…but the wording of the email was confusing. I thought it to be a replacement for a lost item..maybe for some other player and GW2 support sent it to the wrong person.
I was being the good Samaritan and reporting it
First, thanks for reporting — it is helpful to know of players concerns, even if it turns out to be a known issue.
Second, the message was confusing and we apologize. I sense that waiting to get changes made to the distribution mail would have delayed the delivery, so the devs weighed distributing now with the existing messaging versus waiting to create new messaging, which is a longer project than it may seem.
Judging from the happiness of those who are getting their rewards, coming down on the side of “distribute now” seems a good thing! 
:’( Does this include gems bought with gold? If so I dont believe it, I bought like 3000 gems I think towards the end of december, and if I remembered about this I would have got the full 4000. Oh Mr Sparkles you were so close.
Right, as you said, the rewards were given for Gem Store purchases. Buying gems with gold that the game gave you isn’t the same thing as making a purchase in the store. Thanks for understanding.
I’m just amused that it’s called a “replacement”. Why not just call it an “Appreciation” or “Thank you” gift for purchasing gems?
Would it help if, after the fact, I say we most definitely do appreciate and thank you? 
Nah, I understand was you are saying and yes, the in-game messaging wasn’t quite as informative as it could have been.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
"Replacement Items" Mail 8 January 2014
in Account & Technical Support
Posted by: Omaris Mortuus Est.2738
Macros, you can use them as long as they arent macros.
Remember to buy the officially endorsed GW2 Steel Series Keyboard, it supports macros!
WvW, we only care if it affects the servers we play on.
Remember to buy the officially endorsed GW2 Steel Series Keyboard, it supports macros!
WvW, we only care if it affects the servers we play on.
Right, as you said, the rewards were given for Gem Store purchases.
Gem Store purchases, or purchases of gems in the Gem Store (with real moolah)? :P
Gem Store purchases, as opposed to exchanges of gold gained in the game for gems. I guess I consider “purchase” to involve, as you say, “real moolah.”
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Hey, ANet.
- I’m merely writing to inform you that I just got a Green Quaggan Backpack set from the Customer support, saying it was a replacement item, but I haven’t bought the item or asked for a replacement.
There might be some troubled soul somewhere in Tyria, missing his or her Green Quaggan Backpack set.
- Thought you might want to know.
[ARES]
And all who stood by and did nothing, who are they to criticize the sacrifices of others?
Our blood has bought their lives.
And all who stood by and did nothing, who are they to criticize the sacrifices of others?
Our blood has bought their lives.