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Posted by: Daisy.3568

Daisy.3568

Q:

Have just been kicked from GW2 and when I logged in it appeared to have rolled back. Had just completed Frostgorge Sound prior to the kick-out and got my reward ( something useful, for a change, and worth 1 gold, 30 silver on TP). This is now not in my inventory and I need to complete the area again. Any chance of recovery ?

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A:

We are very sorry, but we are not able to replace items or gold in these situations. In most cases, any sort of “roll back” is of a few minutes’ duration. The most recent one that I remember lasted 20 minutes. It’s unfortunate that in that period there may be a loss here and there, and of course it’s especially irritating when it happens to you!

Those of you having continuing connection issues, I’d like to ask that you post in the Technical Support Sub-Forum. There are a couple of existing threads, so if you’re issue falls into that area — if you’re getting error 7.XX, for instance, please add to that thread so the team can keep an eye on the situation and help you directly.

Thank you for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

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Posted by: Provac.3598

Provac.3598

One of our guild mates lost 3hrs of gameplay.

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Posted by: DustyTeddy.1540

DustyTeddy.1540

same lost my fotm tokens

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Posted by: Raz.9751

Raz.9751

Was exiting fractals after completion, got monthly achievement but havent open chest, also few items and relics… suddenly disconnected and then when back on, all is gone, as if i quit fractals half way.. only left with 5 relics and some junk.. please address this anet..

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Posted by: Jaypus.3267

Jaypus.3267

aye … same here … lost 2 skill points, about 2 waypoints and a Quest (heart) completion … about 2 hours worth of gaming. Not to mention that now I have to repeat them again.

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Posted by: Vindicta.6942

Vindicta.6942

There goes my HotW progress, tokens and an Exotic recipe among the loot.

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Posted by: Ace.4827

Ace.4827

Lost all tokens and gear from my last exhausting arah path 2 run while the rest of the party is fine and lost nothing. Thanks anet, thanks.

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Posted by: FalseFlag.8793

FalseFlag.8793

Yup. I lost about two and a half hours of game play. Around 21ish gold, a Giant Eye, 6 rares. Nothing I put on the TP is on it nor anywhere else for that matter. Ported to LA with every bag filled with loot and dced instantly. Logged back in and was in cursed shore at the point in time right before I started the grind with empty bags.

When the well drops the party stops.
Kauanoe Bringer – Blackest of Gates

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Posted by: DirtyXeno.3451

DirtyXeno.3451

Exact same thing here….not as drastic gold wise, but around 2 hours play time. I sure hope I get this back.

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Posted by: Natsu Dragneel.1625

Natsu Dragneel.1625

i lost a vista which i had waited a week to get, now i doubt ill ever get it again :’(

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Posted by: Arsenic Touch.7960

Arsenic Touch.7960

I’ve lost track of how many times I’ve lost items due to rollbacks. This time, I had bags full of crafted greens/rares + stuff I found in a 2 hour period and salvaged a lot of them. I doubt i’ll get the same ecto drops the second time around.

Is it better to out-monster the monster or to be quietly devoured?

Dragonbrand – Level 80 – Human Ranger

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Posted by: Wildfang.3271

Wildfang.3271

I am affected by the rollbacks as well. It’s kinda grating since I had just finished fractals 10 daily and had gotten some nice loots along with a Yakkington Ring. I’m so not looking forward to redoing all that and getting nothing good from the run this time around.

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Posted by: Jaqalope.6175

Jaqalope.6175

I noticed that the login connection issues and/or server issues last night seems to have set my character back in time by a couple of hours.
I had finished mapping the newbie Norn area and had just waypointed to Lion’s Arch when the game crashed.
Logging in today: half of the Norn newbie area remains unmapped.
I don’t really care since I wasn’t doing anything important, but I’m not entirely sure how a login server issue would reset a character’s progress.

Jaqalope
Charr Legionaire
Dragonbrand

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Posted by: Jezter.7298

Jezter.7298

I friggen lost 2 exotics I received from completing fireheart rise. Can they be replaced??

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Posted by: catgoesrawr.4081

catgoesrawr.4081

I just checked my account after the Error 42 from last night that booted me and my party when we left TA, and the rollback has made me lose the tokens and most of the rares that I got last night that I had planned on salvaging.

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Posted by: Raz.9751

Raz.9751

So I’ve got a response from , and was told ‘sorry for any inconvenience caused but there is nothing we can do’ … dats really bad service anet… Server’s issues, not just disconnecting and cant relog, but items and loots and progress all gone… all you did was ‘we are sorry’ and that’s it?

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Posted by: Ellieanna.5027

Ellieanna.5027

Have you thought that maybe they can’t roll back from the roll back? Think of it this way, the most recent data then the previous saved point are different, but if they roll back, it still won’t be at the point you need. Like, say someone is hacked and requests a rollback, my bet is that the rollback isn’t going be at the point the account was hacked, but at the last save point before the hacking. It’s very possible they just don’t have the data to be able to restore what was lost from the rollback.

I’m a Moose, a ginger moose even.

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Posted by: Raz.9751

Raz.9751

I can understand not being able to roll back from the roll back.. but wouldn’t a coin or two as a gesture to make customers feel better, a better option that just ‘sorry we can’t do anything so that’s it’…. really bad customer service… anyway, sounds like its final and we are the losers… for something which ain’t even our fault (maybe not theirs as well, but shouldn’t they be a little more responsible than just apologize?)

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Posted by: Ve Ne B O T.7413

Ve Ne B O T.7413

I havent been able to log on for the past 15 hours or so

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Posted by: obidankenobi.3751

obidankenobi.3751

Very furious bout the roll back as I had gotten a Fractal Greatsword right after I completed my fotm run! I spent so many weeks running FoTM to get my desired item and now I lost it due to the server disconnetion! I feel so disheartened & disappointed cause all that amount of time I have spent is for nothing, now.

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Posted by: deathlok.8602

deathlok.8602

I got it worst I dinged 80 only to have it count as hitting 79 for the second time with an empty xp bar

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Posted by: deathlok.8602

deathlok.8602

I didn’t lose 20 mins I didn’t lost my xp due to a roll back I lost my XP cause my level went from 79 to 79 Yes that is right I ding 79 while level 79 I should be 80