Guild Wars 2

First, thank you for bringing the support forums online (!!).

Now for the novel:
8/27 – I was suspended. I had no idea why. Googled for five minutes, saw rumors of hacking attempts and promptly changed all my passwords (guild wars, email, etc). Checked my email for signs of compromise – clean. Scanned PC for virus/malware – Clean. Submitted a support ticket (120828-003070) to ask why I was banned. Two or three days later, launcher ban messaged was changed to “Permanently banned for advertising an inappropriate site”. Well, I know full well I didn’t do that…so, I updated my ticket to reflect it.
9/3 – read on wiki that “We have now completed prioritized requests submitted prior to Sunday, September 2. If you have an older ticket for a hacked account or blocking login issue that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions…”
Did so (120904-002099) with all info as outlined in status post and links thereon.

Is there any chance at all that I can have someone look at this? I’ve really tried to be patient, but…8 days… end of my rope, etc. Please have a look at the tickets – willing to provide whatever else you need to get this one moving.

Thanks.

Thank you, Gaile – I appreciate the nod!

hi there i would like to point out that i have the same problem.
i made a ticket on 28-08 of my acount being hacked ( when it was still in 72 hour ban) than it went to perma ban and i updated my ticket, refnr: Blocked/Suspended Account [Incident: 120828-003651]?
about 3 days ago i read that you prioretyse hacks and i made a new ticket linking the old ticket ref nr: Hacked Account (28-08-2012)
and i havve not been answer ever since.

right now i havent been able to play since the oficial release of the game, my patience is long gone and my friends i cant play with anymore cause there all 60+ even the ones that were banned just like me.

please let me play your game again!!

Ref nr’s:
[Incident: 120828-003651]?
[Incident:120902-006080]?

Frozenwolf.5017:

hi there i would like to point out that i have the same problem.
i made a ticket on 28-08 of my acount being hacked ( when it was still in 72 hour ban) than it went to perma ban and i updated my ticket, refnr: Blocked/Suspended Account [Incident: 120828-003651]?
about 3 days ago i read that you prioretyse hacks and i made a new ticket linking the old ticket ref nr: Hacked Account (28-08-2012)
and i havve not been answer ever since.

right now i havent been able to play since the oficial release of the game, my patience is long gone and my friends i cant play with anymore cause there all 60+ even the ones that were banned just like me.

please let me play your game again!!

Ref nr’s:
[Incident: 120828-003651]?
[Incident:120902-006080]?

Have you post your info here?
https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged/

no i will do it right away, thanks

https://forum-en.gw2archive.eu/forum/support/account/Account-hacked-Email-not-associated-with-an-account/first#post7151

Update:
Case closed! GM P—- (am I allowed to post gm names?) restored my access, approx 3:32pm.
What was changed: <expletive> hacker took my entire gem balance and moved my toon to a new server. I’d like my 750 gems back, but whatever…I can deal for now.

Was a long wait, but am in game!

@GaileGray: Pop-pop-pop – makin’ cases drop!