Serial Code Overlap

Serial Code Overlap

in Account & Technical Support

Posted by: Resurrected.4132

Resurrected.4132

I have just bought another edition of the game, however when I try to link to my account I get the error “Serial Code Overlap”.

I’ve not put a ticket in yet as I thought I’d see if anyone has any idea what’s wrong here first.

I’ve tried googling the error but not getting anything of any help.

Serial Code Overlap

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Did you make a second account with its own display name (name.xxxx) or try to link it to Resurrected.4132? Pretty sure each edition with its own serial code is a separate account with its own display name.

You can upgrade old accounts, turn them into heroic edition from a basic edition. Is that what you are trying to do?

(edited by Astral Projections.7320)

Serial Code Overlap

in Account & Technical Support

Posted by: Resurrected.4132

Resurrected.4132

No, I have this account and I am on an NA server. I actually live in the UK so have bought the heroic digital edition to play on a EU server and was hoping to link that game to Resurrected.4132.

Serial Code Overlap

in Account & Technical Support

Posted by: Meijo.7415

Meijo.7415

You cant link GW2 to GW2. Only link a GW1 to GW2 account.

Serial Code Overlap

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Then you have to make a totally separate account with its own display name (not Resurrected.4132), characters, achievements, etc and login. It’s not possible to do what you are trying to do.

Edit:
I think you (or anyone else) can use the display name Resurrected if you want but it will have a different string of numbers behind it and won’t be connected to the first account. Not positive about this part, I seem to remember them saying it way back when I bought the game, that the numbers are there to separate Resurrected.4132 from Resurrected.2314 (for example).

(edited by Astral Projections.7320)

Serial Code Overlap

in Account & Technical Support

Posted by: Resurrected.4132

Resurrected.4132

Okay, thanks for that. I’ll just see if any other answers come in.

Serial Code Overlap

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can not link two Guild Wars 2 accounts. You can only link an original Guild Wars account, to one Guild Wars 2 account.

(edited by Inculpatus cedo.9234)

Serial Code Overlap

in Account & Technical Support

Posted by: Resurrected.4132

Resurrected.4132

Thank you. I’ll create a new account

Serial Code Overlap

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Not quite sure what other answer you are expecting to get. What you want is impossible. You need to have 2 accounts to be on 2 different servers. End of story.

I’m a Moose, a ginger moose even.

Serial Code Overlap

in Account & Technical Support

Posted by: Resurrected.4132

Resurrected.4132

This is stupid, I was about to create a new account but I cannot as I am already using the email address on this account!!!

Do Anet actually want to make money from this game?

Serial Code Overlap

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

As the email address associated with a game account is the Account Name, you need a unique one for each account. For identifying accounts and account security. Make sure you use an email address never used anywhere before.

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

Serial Code Overlap

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

The email is part of the login, it’s the account name.. Get another email if that is holding you up now.

Serial Code Overlap

in Account & Technical Support

Posted by: lordkrall.7241

lordkrall.7241

This is stupid, I was about to create a new account but I cannot as I am already using the email address on this account!!!

Do Anet actually want to make money from this game?

Security.

If you have multiple accounts on the same email you would:

1: Be unable to know which account is getting signed into, since you are using the email to login.
2: Lose access to both of your accounts if someone compromised your email account.

Krall Bloodsword – Mesmer
Krall Peterson – Warrior
Piken Square

Serial Code Overlap

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

This is stupid, I was about to create a new account but I cannot as I am already using the email address on this account!!!

Do Anet actually want to make money from this game?

You act like it’s hard to create another email account, especially when you would be using it solely for GW2.

I’m a Moose, a ginger moose even.

Serial Code Overlap

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

No, I have this account and I am on an NA server. I actually live in the UK so have bought the heroic digital edition to play on a EU server and was hoping to link that game to Resurrected.4132.

As explained in the thread, you cannot link two GW2 accounts and cannot reuse the log-in names.

As the email address associated with a game account is the Account Name, you need a unique one for each account. For identifying accounts and account security. Make sure you use an email address never used anywhere before.

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

Correct.

This is stupid, I was about to create a new account but I cannot as I am already using the email address on this account!!!

Do Anet actually want to make money from this game?

Security.

If you have multiple accounts on the same email you would:

1: Be unable to know which account is getting signed into, since you are using the email to login.
2: Lose access to both of your accounts if someone compromised your email account.

And correct again.

It’s not a difficult process, and having separate log-in names (Account Names) is in your own best interests, as you can see.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet