Guild Wars 2

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

It seems i’m having a problem with the purchase, when i bought the game this message happeared: We have received confirmation of your payment from PayPal. Thank you for your purchase. Payment is handled on behalf of Guild Wars 2 by Digital River, Inc.
But how i whent to see and no money has been taken from my account. Also i received no e-mail confirming my purchase

Receipt number?

Order number was 9346299662. I tryed purchasing again to see if it would pass and nothing. Nothing appears on my paypal page even after i selected it wile paying

This is a different number than you gave previously. Is this from the second time you attempted to purchase?

Yes it is. And i was about to try a 3rd one

I just tested it. The game i am trying to buy is for my brother so to see if this was my problem i tryed to do a gem purchace in game using paypal and it worked, so the problem is not with my account nor with paypal

Ok, order number 9337179962
Paid via Visa
09.33Gmt
UK

Still no code

gaile i recived this e mail yesterday dont know if it can work something out:

Thank you for your interest in Guild Wars 2. As per your request, we have reviewed your order and it is now ready to be completed.

To complete your order, visit the link below. You will be asked for your order number and password. When your shopping cart appears, verify your address and payment information, and continue through the checkout process to complete your order.

Link: support.guildwars2.com
Order Number: 9340311962

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Thanks. Although I also reported it 16 hours ago, and started this thread. So I dont hold out much hope lol

Gaile Gray I hope you will solve my problem… I need to sleep now it’s 00:34am gmt here, when I woke up I want to see a serial code in my email pls, do that!
Thanks… I trust you <3

Still nothing here.

Just bought the game for myself using Discover and got my serial code, then when I tried to purchase it for a friend, my card was declined and flagged as suspicious purchase. I cleared it up with Discover, then tried to purchase again, declined again. I tried with my MasterCard too, it’s not a problem with my cards.

My code finally arrived.

Arcanine.9034:

Just bought the game for myself using Discover and got my serial code, then when I tried to purchase it for a friend, my card was declined and flagged as suspicious purchase. I cleared it up with Discover, then tried to purchase again, declined again. I tried with my MasterCard too, it’s not a problem with my cards.

i got the same problem as you do.
change cards still no use
used paypal also no good

• Order Number: #9344510562
• What method of purchase you used: Paypal, Transaction ID: 7CW058905B021773W
• Date/Time/Time Zone order was placed (if it’s handy): 25 Jan 2015 10:56:28 GMT+01:00
• Your general location: Netherlands

I contacted support after I noticed there was no game code included in the confirmation email. Guild Wars 2 Support request number: “Your request (1170619:Did not receive serial number)”. Still did not receive a key.

Order Number: 9347662962
Method: Visa
Date: January 25/2015 – 6:59 p.m (Colombia, GMT -5)
Country: Colombia

Still no key.

Order Number: 9562345335
Method: Mastercard
Date: January 25, 2015 at 3:07 PM (EDT)
Country: U.S.

Still not key after seven hours.

Order Number: 9344425862
Method: Mastercard
Date: 25 January 2015 17:30 MSK UTC+3 hours
Country: Russia

Gaile Gray.6029:

Flaemon.5709:

Gaile what about the paysafe card payment issue?

Here is what I learned. These are the only countries in which the PaySafe Card is a valid:

Germany
Spain
France
Great Britain
Austria
Belgium
Finland
Italy
Netherlands

If you attempted a purchase from within these countries using the PaySafe Card, your order should process properly. If you are outside these countries, the order will not process and we suggest that you try again using an alternative purchase method.

Goodmorning Anet. Greece among other countries always had a paysafe option on gem store and as a buy method. Suddenly this happens out of the blue and I have friends without paypal account or credit card that actually bought their 10€ paysafe for this game and struggling with Payment Authorisation Failed error, and now…. now you announce this? 10 hours from the offer to be over leaving less than a couple of hours for them to do anything after work, Suppose they are able to do anything…

What all these people are supposed to do now Anet?

More than one day after purchase and no serial code ? for real? I’m getting tired now.

Anaktas.7390:

Gaile Gray.6029:

Flaemon.5709:

Gaile what about the paysafe card payment issue?

Here is what I learned. These are the only countries in which the PaySafe Card is a valid:

Germany
Spain
France
Great Britain
Austria
Belgium
Finland
Italy
Netherlands

If you attempted a purchase from within these countries using the PaySafe Card, your order should process properly. If you are outside these countries, the order will not process and we suggest that you try again using an alternative purchase method.

Goodmorning Anet. Greece among other countries always had a paysafe option on gem store and as a buy method. Suddenly this happens out of the blue and I have friends without paypal account or credit card that actually bought their 10€ paysafe for this game and struggling with Payment Authorisation Failed error, and now…. now you announce this? 10 hours from the offer to be over leaving less than a couple of hours for them to do anything after work, Suppose they are able to do anything…

What all these people are supposed to do now Anet?

I, too, am from Greece and although Anaktas is right about paysafe always being an option, I have also tried to use a credit card and still get an “Payment Authorization Failed” error, which is… confusing at best.
I have checked my balance to be sure I have enough money for the purchase, of course, and I have opened a ticket some 12 hours ago with no answer.

(Made a mistake with the quoting and two comments were made apparently.)

Well it seems that the rest of us, with paysafe card problem (we already bought the pay safe card code) are screwed….hard….

For the people from other countries that are not listed, just change the country when you’re filling the information. I am also from Greece and bought the game last night using paysafecard by changing my country from Greece to France(which is listed). It may give a message that the address you are using was not found but there’s a button to move on without changing it. From what i understand you only need to use a country for the buying part, i can’t find an option on my account that says i’m from France or anything. So just try this and see what happens

I tried to buy with paysafe, and couldt even changing my location, so i just gave up and and bought with credit card, and ill save the paysafe to buy the expansion if need

LeoVag.1529:

For the people from other countries that are not listed, just change the country when you’re filling the information. I am also from Greece and bought the game last night using paysafecard by changing my country from Greece to France(which is listed). It may give a message that the address you are using was not found but there’s a button to move on without changing it. From what i understand you only need to use a country for the buying part, i can’t find an option on my account that says i’m from France or anything. So just try this and see what happens

Thanks, just got 1. Need to try to get more of my friends.

Palleon.1657:

My code finally arrived.

So they helped you 2 hours after they reporting your case?
Ok so they just don’t like me at all, I report my problem more than enough hours and still no code or email, nothing at all! this is insane -.-

Enjoy your game!

JCLemos.6892:

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

It seems i’m having a problem with the purchase, when i bought the game this message happeared: We have received confirmation of your payment from PayPal. Thank you for your purchase. Payment is handled on behalf of Guild Wars 2 by Digital River, Inc.
But how i whent to see and no money has been taken from my account. Also i received no e-mail confirming my purchase

Receipt number?

Order number was 9346299662. I tryed purchasing again to see if it would pass and nothing. Nothing appears on my paypal page even after i selected it wile paying

This is a different number than you gave previously. Is this from the second time you attempted to purchase?

Yes it is. And i was about to try a 3rd one

I just tested it. The game i am trying to buy is for my brother so to see if this was my problem i tryed to do a gem purchace in game using paypal and it worked, so the problem is not with my account nor with paypal

bold i bought my digital copy yesterday and recieved 2 e-mails… 2 had the serial code and the other had the order info, double check the e-mails sent to you… it did take some time for me … bold

NightShade.2814:

JCLemos.6892:

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

Gaile Gray.6029:

JCLemos.6892:

It seems i’m having a problem with the purchase, when i bought the game this message happeared: We have received confirmation of your payment from PayPal. Thank you for your purchase. Payment is handled on behalf of Guild Wars 2 by Digital River, Inc.
But how i whent to see and no money has been taken from my account. Also i received no e-mail confirming my purchase

Receipt number?

Order number was 9346299662. I tryed purchasing again to see if it would pass and nothing. Nothing appears on my paypal page even after i selected it wile paying

This is a different number than you gave previously. Is this from the second time you attempted to purchase?

Yes it is. And i was about to try a 3rd one

I just tested it. The game i am trying to buy is for my brother so to see if this was my problem i tryed to do a gem purchace in game using paypal and it worked, so the problem is not with my account nor with paypal

bold i bought my digital copy yesterday and recieved 2 e-mails… 2 had the serial code and the other had the order info, double check the e-mails sent to you… it did take some time for me … bold

For me it have been more than one day and still nothing… And i don’t see other people with the same problem…

i bought two copies but all i got was a cancelation error and my balance is zero apart from that from yesterday i got no reply why is that????

Iscariot.1032:

i bought two copies but all i got was a cancelation error and my balance is zero apart from that from yesterday i got no reply why is that????

also they say the order was cancelled but i did nothing???

Anaktas.7390:

LeoVag.1529:

For the people from other countries that are not listed, just change the country when you’re filling the information. I am also from Greece and bought the game last night using paysafecard by changing my country from Greece to France(which is listed). It may give a message that the address you are using was not found but there’s a button to move on without changing it. From what i understand you only need to use a country for the buying part, i can’t find an option on my account that says i’m from France or anything. So just try this and see what happens

Thanks, just got 1. Need to try to get more of my friends.

I’m also from Greece and unfortunately whatever country i put in it doesn’t work (even if i put countries from the list). Any help?

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

Los Re.4607:

Anaktas.7390:

LeoVag.1529:

For the people from other countries that are not listed, just change the country when you’re filling the information. I am also from Greece and bought the game last night using paysafecard by changing my country from Greece to France(which is listed). It may give a message that the address you are using was not found but there’s a button to move on without changing it. From what i understand you only need to use a country for the buying part, i can’t find an option on my account that says i’m from France or anything. So just try this and see what happens

Thanks, just got 1. Need to try to get more of my friends.

I’m also from Greece and unfortunately whatever country i put in it doesn’t work (even if i put countries from the list). Any help?

Same problem persists here. Tried France, Germany, Great Britain and Austria.
What’s upsetting is that my credit cards can’t authorize payment either and I know I’ve used them before to buy gems and the like so they should work fine.

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Still no response from either digital river or Anet we are talking about money here i am not some rich kid and i want an answer i dont want my money going to waste

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Still no response from either digital river or Anet we are talking about money here i am not some rich kid and i want an answer i dont want my money going to waste

I’m with you, they are no responding now … they should that, the sale ends to day and there are still players whitn problems

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Still no response from either digital river or Anet we are talking about money here i am not some rich kid and i want an answer i dont want my money going to waste

I’m with you, they are no responding now … they should that, the sale ends to day and there are still players whitn problems

i know let’s be patient for now and we will see…but i think i lost my money

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Still no response from either digital river or Anet we are talking about money here i am not some rich kid and i want an answer i dont want my money going to waste

I’m with you, they are no responding now … they should that, the sale ends to day and there are still players whitn problems

i know let’s be patient for now and we will see…but i think i lost my money

I don’t think Anet will let it slide that easily. There seem to be a real lot of people with issues similar to ours whether they are posting about it or not.

Maleros.3426:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

vaszo.4892:

Iscariot.1032:

Dear Chris Mikeues,

Thank you for ordering from Guild Wars 2. At your request, or at the request of the fulfiller and/or the manufacturer, the following was canceled from your order.

Product Name Qty Ordered Reason for cancellation
Digital Her 1

Your Order Information:
Order ID: 9353376562
Order Date: 26 January 2015
Shopper ID: 390123293113

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Guild Wars 2 Customer Service
support.guildwars2.com This is what i get

So they i wrote the order number (9337152062) to get my password and this is what shows up: The order number was not found.
So i need to buy again the game cuz this order was not even counted or w8 more than one day lose the sale and kill myself ?
GW2 didn’t say anything to me about my order and i dind’t even receive and email order confirmation, just nothing!

I dont even know bro :/( i think i just lost 20 euros cause my paysafecards are empty

I’m dying, I don’t know if I buy the game again or not! I can’t waste 10 euros!

To me it says that the order was cancelled although i did nothing and the order was confirmed before it just got cancelled on its own and apart from that i checked my paysafecards balance and nothing zero balance i tried sending e mails to check it out but still no reply

So they charged the money ? And you don’t have your serial ?

Yep exactly and even though the one says it got cancelled both paysafe cards are empty

That’s why I don’t know if i buy the game again or wait for their response, more than one day waiting and nothing and the sale ends 17:30GMT, i’m affraid even with my invoice and order complete prints with the date (24/01/2015) they will charge me the real game price! Gaile Grail send me a pm saying that he was reporting my case and nothing, and this was 10 hours ago when paleon get his key 2 hours after Gaile said the same thing to him… I’m assuming they just don’t like me at all!

Still no response from either digital river or Anet we are talking about money here i am not some rich kid and i want an answer i dont want my money going to waste

I’m with you, they are no responding now … they should that, the sale ends to day and there are still players whitn problems

i know let’s be patient for now and we will see…but i think i lost my money

I don’t think Anet will let it slide that easily. There seem to be a real lot of people with issues similar to ours whether they are posting about it or not.

Why they are not responding to us! We need to know what to do!

Gaile Grey said he would look in to the paypal purchase problem but that doesn’t mean they will still give us the game for that price if they can only solve it after the timeline. I’m trying to buy the game for my brother, i did it multiple times and finaly i created a paypal account to see if by using that method i managed to buy the game. When i bought the game this message happeared: We have received confirmation of your payment from PayPal. Thank you for your purchase. Payment is handled on behalf of Guild Wars 2 by Digital River, Inc. but after i looked at my bank account no money was taken. My brother received no e-mail confirming the purchase but when i tryed to buy gems ingame i managed to spend the 10 euros on that with no problem so it’s not a bug with my paypal and i received a message from them with the receit for that purchase. I tryed to buy the game 2 times the order numbers are: 9332627162 and 9346299662 these purchases were made yesterday afternoom GMT from Porto, Portugal but i received no receit from Paypal and no money was taken. I just hope that by having the invoices of those 2 purchases i’m able to confirm at least one of them.

yo i think i am the onyl one who lost the money though cause my cards are empty and i got no serial or anything and one of the orders says it got cancelled and still my pay is empty

Iscariot.1032:

yo i think i am the onyl one who lost the money though cause my cards are empty and i got no serial or anything and one of the orders says it got cancelled and still my pay is empty

The problem with paysafecards is that u get no receit from your purchase. When you go to their site and input or card’s code does it show the purchase history?

JCLemos.6892:

Iscariot.1032:

yo i think i am the onyl one who lost the money though cause my cards are empty and i got no serial or anything and one of the orders says it got cancelled and still my pay is empty

The problem with paysafecards is that u get no receit from your purchase. When you go to their site and input or card’s code does it show the purchase history?

ofc it does

Order Number: 9344510562
Method of purchase: Paypal
Date/Time/Time Zone order was placed: 25 Jan 2015 10:56:28 GMT+01:00
Country: Netherlands

I also contacted Guild Wars 2 support about the status of my order. Up till this point I did not receive my key or a response about the status of my order. It has been 26 hours by now.

People i tried to change the e-mail for the uni mail and changed location from Portugal to Austria and it worked for me. Good luck!

14 hours of wait and they don’t even face us? that’s just outrageous. i bought a key for a friend yesterday (gave de order information before, page 4) and seems that you don’t care, cause i still have no key, no ticket response, see no response from Arena Net in the forums, nothing …

ORDER DETAILS
Payment Method: Paysafe Card
Order Number: 9340854062
Order Date: 26 January 2015

Still i havent received my key