Guild Wars 2

Another one having the same issue here. Thank you all for your vigilance trying to find a fix. I’ll be trying VPN tonight.

Kusaku.9056:

Kiwifruit.5904:

Hey guys.

So today’s update, he called and said they were still “monitoring” the line. He also said he checked all the landline numbers I gave him and none of them had called to report a problem, to which I replied that most people were either switching to another ISP or couldn’t be bothered to get through their call centre because most were so unhelpful. I got quite angry with him and said I felt like they weren’t taking the problem seriously because only 2 people had reported it, to which he basically said yeah that’s right, if only 2 people call in then only 1 person will work on the problem, if 15 people call in the team will be much bigger.

He suggested trying to get you guys to call in but I said to be honest no one can be bothered, is there a direct line I can give them so they can contact you and you actually believe that this is a widespread problem. He’s given me an email address, it seems fairly generic but I urge anyone still interested in getting this problem solved to email customer-service@ee.co.uk – he said make sure to mention your landline number, the time you are experiencing the problems and the game you’re experiencing them with, i.e. Guild Wars 2.

Hopefully if we do that, they’ll start taking it seriously.

P.S. Hype for tomorrow!:D

what? he said none of us called? i spent like 5 hours every day for a week with ee.
I will try the email you gave me but it seems pretty generic i realy dont think it will help.

Thx
Kusaku

I have emailed the problem through also, thanks.

Update from me – I’ve sent the emails and got generic responses and been told to keep dealing with the technical support phone line. Just had my daily hour long phone call with technical support at EE. They are still struggling to understand the problem. They did all the diagnostics which showed no problems with my line, they sent out an engineer who found no problems on my end or with the line. The next thing apparently is to try and get BT to get my fibre broadband from 20mb (which it has always been) to 40mb. They are going to call me back when they have achieved this apparently. I have no confidence this will resolve the Guild Wars 2 issue but I have a long time to go on my contract so I am worried about heavy cancellation fees if I switch. I guess I will just keep at them till they have exhausted everything they can do and then get them to admit the problem is their fault so I can switch and be able to play Guild Wars 2 between 6 and 12 on another ISP.

Just my 2 cents here.

I’m in Israel and I’m also getting the lag at approx. 3:30 pm my time (GMT+3), until it becomes totally unplayable. Pings start to avg. 800 then 2000 and by 4000ms I log out. It started after BW3. [At least I can play in the mornings (avg. ping is about 100ms when there is no lag)]

I believe my ISP also routes through Telia and I had the lag problems a few months back. Right now it’s completely unplayable and I also purchased the HoT ultimate.
I really hope it doesn’t take 3 months to solve this.
I will be calling my ISP tomorrow to let them know about this problem, though I doubt it will matter.

Edit: -clientport 80 worked for me. So, not sure what that means for you guys.

Why do they insist on checking lines and getting BT engineers involved? How much is that costing them?

I’m guessing everybody here has done a speed/ping test and all stats are good, and more than likely all other games work fine and download speeds are normal, so it’s nothing to do with our individual Broadband lines? Isn’t there just some setting they can tweak somewhere, or at least speak to each other (EE/ArenaNet) about this problem? If any of them are taking any notice, that is.

I know nothing about how this all works, but it seems to be a problem with EE and GW2 servers ‘speaking’ to each other at certain times of the day.

My game has lasted longer than usual today, but I’ve just now hit ‘The Wall’ and the game is unplayable. Yet again.

South west UK here. I’ve called EE and they’ve told me there is nothing wrong with my line, but I literally cannot even get past the character selection anymore. On the extremely rare times I do, I’m stuck behind infinite loading screens, game crashes, extreme lag/rubberbanding and skill delays. This all starts from about 5pm/6pm onwards. It is unplayable and I’m at my wits end. Everything else is fine. No lag from any other game I play or the internet.

Same here….UK and EE. This is killing the game for me.
Weirdly the chat seems to work instantly – just the play that is is the issue. If I do get into a map and get connected I can stay in the instance pretty well..then I map and everything goes wrong again.Like everyone else, I can play other games or watch Netflix etc with no issues.
:(

insomnai.2136:

Hi guys, i’ve been testing different connections today and have come across a bit of a discovery, especially for us EE users.

If you run the GW2 diagnostic on your normal connection without vpn etc check the ip list immediately prior to telia based ip’s. If it is 62.157.249.202 then this is the ip causing the issue.

I have compared logs from the GW2 diagnostic without and with VPN and all connections that successfully allow me to play the game do not cross 62.157.249.202.

I hope this helps. I will be contacting EE to see if the routing to the GW2 servers can be moved since they have to direct their traffic somewhere. I am hoping for a better path. Until then, VPN it is!

Hello there.
Would like to say thanks for clearing some things about my questions that im trying to solve with the support.It seems,if i decode rightly this ip sended/lost thingy.I had no real problem with GW2 until the HoT expansion,then i was getting connection errors. Checked out the diagnostic thing in the gw2 exe,also used the ncsoft tool,got the same results.Most of the packs that were sended was lost at a talia ip.
So im guessing probably have the same problem like you guys,
Was getting some grey hairs in the last few days since i upgraded my account from f2p to HoT and was all hyped about finally able to start some new chars and do some stuff that i couldnt in the f2p system aaaaaand nothing,cant even get to the log in screen….

Well, it’s just kicked in even earlier today. Between this and work, I won’t be able to play for the next month or so if it keeps up. I can’t wait for everyone to get so far ahead of me and probably be locked out of raids because I won’t be able to play and learn them when they’re new.

Chameleon Dude.1564:

Well, it’s just kicked in

Me too. Like clockwork. Unplayable.

It would be nice to have some recognition from ANet that there is a problem and that they’re looking into it.

Do they even look at this forum?

Yup, just like clockwork. I started playing around 5pm, come 6.30 dead on I get lags crashes and infinite screens. Please Anet this needs to be sorted.

Playing this event with EE lag is fun…..

Same problem for me, using EE in the midlands. I thought it was just a server problem with f2p and the expansion hitting combined with peak time traffic, but it seems a lot of people are doing just fine (unless they’re reducing server load by blocking a particular ip, which would be a creative solution I suppose).

Im having the same problem. Same hours (6:30pm lag city), same ISP (EE).

Using WinMTR as advised, tech support said the bottleneck for packets is at ip 213.1.118.13.

Is this the same result anyone else is getting ?

Same issue here, Problems start around 6-7pm. Game is unplayable.

I’ve been having this issue too. I’m with EE (South) and the game seizes up when ever I try to enter an instance, the lag is immense. A one or two minute delay between pressing an action and it actually happening. Sometimes the issue can be resolved in the open world for me by restarting the game, but even that’kitten-or-miss.

Can’t do the last story step alone ‘cause it’s buggy, can’t do it in a group because it’s laggy. Argh.

Hi Longstar (and everyone else in the same boat),
I have also been told by GW support that IP address 213.1.118.13 is my issue and to contact my ISP.
Has anyone had any success in talking to EE?
I fear we are all faced with spending hours on the phone to EE, trying to be put through to someone who might have a half a clue what we are going on about, with all of us trying to try to tell them exactly the same thing, but with varying levels of understanding and success.
I am so down about this. All my friends are having a wonderful time and I can hardly log on and in all honesty I can’t see me (with absolutely no technical idea what I am talking about) being able to persuade EE to do anything useful about it.
Since GW support know there is a problem with that IP address and EE – shouldn’t they be able to talk to EE for us – and help with all the technical bits?

Pixi Nix.9184:

Has anyone had any success in talking to EE?…………
………Since GW support know there is a problem with that IP address and EE – shouldn’t they be able to talk to EE for us – and help with all the technical bits?

Nope, EE refuse to believe that anything is wrong regardless how many times I’ve tried to explain it on the phone. Even on their own forums the so called ‘experts’ deny a problem even exists and that it must be either us or or GW2. I’ve yet to see any Anet staff in this thread so I don’t even know if they are aware of the problem let alone working towards a solution. The very first post was almost 15 days ago and more and more people are reporting the same issue.
I’m at the end of my tether. Every evening for the past 4 days I’ve had to sit out and listen to my guildmates on skype have fun with all the new content

It’s okay guys, problem solved! The person I was speaking to from EE says that if I open some ports, my games console will be able to buffer! We’re all saved! /sarcasm

When/if this ever gets fixed, can this thread be kept open as a general “EE hate” thread? XD

it is no surprise that when i looked at several sites regarding broadband services, EE is the most complained about. to those who are switching from EE to a different provider, then good. hopefully this will leave such a massive sting on EE’s decision to ignore the problem that they will take action on it for those who can’t leave.

my transfer to BT will be complete on the 29th. cant wait!

It’s lag’a’clock

i have noticed a few times when i lag, i log out and in again

after about the 4th or 5th time ‘usually’ i get a stable connection with about 50 ping.

i might suggest trying that, i lose the stable ping on area change but this might help, give it a try.

I’ve just popped on to see if any0one else was having a problem with server lag and I notice that the majority of us having this problem are on EE -

I’ve been fine until I’ve just gone to lions arch and I can’t do anything at all and the game keeps crashing – not happy

Was excited (not really the right word, but you know what I mean!) to see others with the same issues. EE West Midlands here – and the service fine otherwise…

My hat goes off to those of you calling up and investigating – you have a lot more patience/technical knowledge/actual motivation (circle any or all as appropriate!) than I and a lot of people who, like me, read this thread but don’t make the leap to log in and post will probably, like me, feel a little better about the whole thing. So on behalf of all those people, like me – thank you!

Reading that back it looks very big-headed of me to speak on behalf of people I’ve never met and assume that they are like me – but luckily the people I refer to can never log-in to point this out as they would then no longer be the people I refer to so I’M IN THE CLEAR.

So what finally got me on? E-mailing is much more my speed and I saw Kiwifruit ask for people to call/e-mail in. I wanted to know if EE gave you a reference or ticket number for this? As you can see I can ramble on somewhat (part of the reason I avoid writing anything) but give me a reference number and I will e-mail the hell out of them!

Other question was regarding the HotSpot Sheild thing – I saw it worked for a lot of people but then someone else was going on about programs like that getting accounts suspended? I’m eager to give it a go but am also terrified of losing my account. Can anyone shed some light on this method for people like me who lack the confidence to try it?

I do not personally know how much attention anet pay to internet traffic.
It is possible to deduce with 99% certainty if a vpn client or similar such product like hotspotshield is in use. However If anet bother looking at tcp communication this closely and ban people for it, i personally doubt they do.
However I hold no responsibility if anyone uses these tools based on this information.

I would personally talk to a anet gm through there tickets to see if you can get there ok.

Sorry for the double post.
I have been having strange connection problems with the forums recently as well as the game.

Finally gained permission to delete the duplicate post.
Has anyone else had trouble with these forums during peak times?

VeX.8750:

It’s lag’a’clock

i have noticed a few times when i lag, i log out and in again

after about the 4th or 5th time ‘usually’ i get a stable connection with about 50 ping.

i might suggest trying that, i lose the stable ping on area change but this might help, give it a try

Lag O’Clock indeed! I’ve been trying the login/out repeatedly recently, and it seems to sometimes make a *difference. God knows why. Probably just luck. Still SERIOUSLY annoying.

EDIT:
Well it ain’t making a difference tonight!

Still lagging for me too, trying to do ‘Town from the sky’ is a nightmare, the lag at the end is insane. Mission started out fine with a few lag spike here and there but…

If its any help, I’m also with EE and also on an ADSL line. Everything else seems to be fine although had a bit of trouble earlier getting onto the wiki and also the forums of GW2 too but it was just a delay of about 10 seconds for that.

I just got a new router from EE today and this started happening, but port forwarding seems to have fixed this for me. I followed the instructions on these sites and I seem to be playing OK now:

1. http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-advanced-user-guides/bright-box-router-reserve-an-ip-address

2. http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-advanced-user-guides/bright-box-router-set-up-port-forwarding

3. http://portforward.com/english/routers/port_forwarding/EE/BrightBox/Guild_Wars_2.htm

(Short answer: forward ports 80, 443, 6112 and 6600 to your PC IP)

I had a similar issue with talk talk that resolved it self after 2-3 weeks, no idea how

Actually, scratch that – it worked until I waypointed then the client lag returned

SOHCAHTOA.6927:

Actually, scratch that – it worked until I waypointed then the client lag returned

Yep, didn’t work for me either. Didn’t have 6600 open but then again even with it open it didn’t help get rid of the lag, disconnections or endless loading screens, logged in fine in Verdant brink and then had extreme skill lag upon transferring to Auric basin.

Seems to be a known issue http://community.ee.co.uk/t5/EE-Home-Broadband/Recent-severe-lag-during-peak-times-gaming/td-p/356338

I’ve sent EE a support ticket, but the more people who do so the more likely something will be done as it seems to be a problem with their traffic routing. Either that or they’re mistaking GW2 data transfer as P2P and throttling it during prime time.

Would a VPN be a workaround in the mean time?

E: I don’t know if this helps, but I connect to the NA servers from the UK

This from GM Shiro:

GM Shiro (Guild Wars 2 Support)
Oct 28, 01:18

Hello XXXX,

Thank you for contacting The Guild Wars 2 Support Team.

Since you are experiencing difficulties playing the game due to how your ISP is routing your network traffic, you can use a VPN service as an alternative to improve your ping/connection to our game servers. We only take action against accounts after careful review has been done and an infraction or violation of the rules has been found.

Please let us know if you have any questions, or continue to experience issues and we’ll be happy to help.

Regards,

GM Shiro
Guild Wars 2 Support Team
http://help.guildwars2.com/

(If you’re not happy taking my word for it, you can submit a support ticket!)

GM supporting vpn…. nice
Any ideas on a good vpn client for gw’s 2?

Update: just spoke to an EE rep who called me – they’ve apparently had a huge number of support tickets about this and it’s been passed on to their engineers. I wouldn’t expect an overnight fix, but hopefully something in the next few days (which knowing how quickly problems usually get sorted out, translates to me as ‘top priority’ which is nice)

Well BT have officially taken over EE it was confrimed a few hours ago, so hopefully this is a good thing for us EE users

Log in, log out. Unplug ethernet cable. Plug it back in. Restart PC. Log in, log out, shake it all about.

This has worked a couple of times in the past for some reason, but not tonight. Lag-o-rama here.

Had enough.

Back to WoW.

Just for the record still facing the issue and not having any luck with VPN. I’ve submitted a request to EE but i’m not holding my breath. Does anyone know any good ones for GW2?

Once again, thanks guys!

Came home from work and checked in – was planning on getting in touch with a GM about VPNs and you’ve already done it! Taking SOHCAHTOA and GM Shiro (who I remember being called the betrayer? Probably a different guy, Im sure!) at their word and trying it.

It works! Tad laggy, bit easily playable. I’ll probably drive myself mad with the 2-factor authentification before the evening is out.

EDIT: Whoops! Can’t connect to log-in servers now! Guess it’s a bit hit-and-miss!

Hi all,
I managed to play past the 6.30 pm curfew tonight and I started to think all was cured!
Alas no….at 9.30 pm an error booted me from the game, and upon re-logging, I was back to zero ping

…so VPNs…I am completely useless with technical stuff, but I am willing to try this. I wonder if anyone has found one that will run the game? I believe some, especially the free trial ones, might not be up to GW.

I would love to be back running through the maps with you all….

Also useless with technical stuff but I gave Hotspot Shield a try, biznitchash mentioned it a while back in this topic. Worked fine until I logged out!

Not sure I got the right version anyway, should a be a free one knocking about somewhere. Also not sure I’m the best person to get recommendations from as I am still not entirely confident I know what VPN even stands for.

I’m still having problems with this

Response to my ticket with EE:

Thank you for your email.

I am sorry to know that you are experiencing connectivity issue while
playing online game.

Thank you for notifying us of the issue and all the efforts you have
taken to resolve this issue. We strive to provide you with the best
possible service, and when you feel that it fails to meet your
expectations it’s important for us to know.

Currently some of our customers are facing an issue with Guild Wars 2
game. Your complaint regarding the poor service has been escalated to
the Higher Level Managers, they are working on this issue. It should be
resolved at the earliest.

We hope that you will give us another chance to serve you.

If you require any further help, please feel free to contact us.

Well at least they acknowledge the issue and are still looking into it!

Sky.9268:

Response to my ticket with EE:

Thank you for your email.

I am sorry to know that you are experiencing connectivity issue while
playing online game.

Thank you for notifying us of the issue and all the efforts you have
taken to resolve this issue. We strive to provide you with the best
possible service, and when you feel that it fails to meet your
expectations it’s important for us to know.

Currently some of our customers are facing an issue with Guild Wars 2
game. Your complaint regarding the poor service has been escalated to
the Higher Level Managers, they are working on this issue. It should be
resolved at the earliest.

We hope that you will give us another chance to serve you.

If you require any further help, please feel free to contact us.

Well at least they acknowledge the issue and are still looking into it!

Just came here to post that I’d received a very similar reply from them and that they’ll keep in contact with me about it. Not much point since the general gist of it was the same as this.

Seeing as I previously told them that my cat was stuck in the toaster and they told me to open the ports to fix it, I’ve found their customer service quite… lacking. I was also given the option of a £60 engineer visit to perform the basic tests that I’ve already done myself, but seeing that the reply this time was otherwise sensible, I decided I wouldn’t tell them what they could do with their £60 call out cost.

tempting fate here but this is the fast day in weeks that i have not lagged ‘yet’

anyone else connecting ok?

No lag today so far.

knocks on wood

Seems okay so far today, as does Skype…we’ll see.

I still experience a big lags, this game is completly unplayable. I remember how 1 or 2 years ago there was not even a little problem with lags, now? …i have no words for this, ARENANET is gonna to lose alot of people if the lags keep going.

I’am a WvW player and the skill lag is like 5-6 sec, how i can play like that?

Other games like, WoW, CoD, BF just works fine, no issues at all.

Please arena do something with this.!!

Not wanting to jinx it but…

Lag didn’t start yesterday until 9.30, and today there hasn’t been any at all! Has it finally been fixed?

I managed to play all evening today without any lag whatsoever. Dare I say it seems fixed…