Guild Wars 2

Hey! I have a Lenovo Ideapad y550 and when im playing guild wars 2, my laptop will shut off on me randomly. Sometimes it will happen within 15 minutes of being in the game. Sometimes it will happen after about 2 hours of playing, sometimes shorter and sometimes longer. I tried most of the fixes I could find. But still nothing.

I even gave this a try: https://forum-en.gw2archive.eu/forum/support/tech/FPS-and-Performance-based-issues-1

It seems the machine has recently had a reformat from the pawn shop that I had bought it from. Here is some useful information from the System Information file.

-System Information-
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name *********
System Manufacturer LENOVO
System Model 4186
System Type x64-based PC
Processor Intel® Core™2 Duo CPU T6500 @ 2.10GHz, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date LENOVO 15CN35WW(V2.08), 3/15/2010
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “6.1.7601.17514”
User Name ********\Pawn One
Time Zone Mountain Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.99 GB
Available Physical Memory 2.82 GB
Total Virtual Memory 7.99 GB
Available Virtual Memory 6.74 GB
Page File Space 3.99 GB
Page File C:\pagefile.sys

-Display Information-
Name NVIDIA GeForce GT 240M
PNP Device ID PCI\VEN_10DE&DEV_0A34&SUBSYS_38FF17AA&REV_A2\4&68F560D&0&0008
Adapter Type GeForce GT 240M, NVIDIA compatible
Adapter Description NVIDIA GeForce GT 240M
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 8.17.12.5896
INF File oem2.inf (Section046 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 × 768 × 60 hertz
Bits/Pixel 32
Memory Address 0xF4000000-0xF4FFFFFF
Memory Address 0xD0000000-0xDFFFFFFF
Memory Address 0xCE000000-0xCFFFFFFF
I/O Port 0×00002000-0×0000207F
IRQ Channel IRQ 16
I/O Port 0×000003B0-0×000003BB
I/O Port 0×000003C0-0×000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.5896, 12.58 MB (13,187,176 bytes), 5/31/2011 7:27 PM)

-Problem Devices-
Not Available ACPI\ENE0201\3&11583659&0 The drivers for this device are not installed.
Not Available ACPI\VPC2004\0 The drivers for this device are not installed.

What makes you think it isn’t heat related?

If you bought this from a pawn shop I would highly recommend wiping it and installing a OS yourself. (its like buying used underwear and not washing it =) )

Not sure how you are measuring the temps, but shutdowns often point to either heat or power issues. (see Part 5.1 for tools)

It very well could be heat related. I just put no heat because no part of the laptop is warm when im gaming usually. the fan is blowing out a warmish air. But it is still not very warm at all.

I haven’t measured the temp yet, I assumed since my other computer can burn my lap and still not shutdown. this computer is cold and shutting down.

If you look at the system information I provided, at the very bottom. I did a search online for ACPI and it seems that its part of a power management thing?

I don’t have any OS’s I am a very poor person that received this awesome game for Christmas. =] I am wondering If there is a way to hold a key when the laptop starts up to do a factory reset? Then I could download all the drivers from the website? I am trying to find a way to do this without any cost if possible.

Might be a sticker under the laptop with the OS KEY, if not you can try contacting Lenovo. Should try monitoring the temps. (see Part 5.1)

The sticker is actually rubbed some, so a few of the numbers are unreadable. how would I go about with a clean install of win 7 without discs?

Will monitor the temps and get back with you.

I was afraid to hit any download buttons on any of those sites. Sorry bud. HwInfo is the only one that sounds semi-legit. But its the one with the most questionable download links all over the page.. Ill look around for a temp meter.

Do you get commissions for each of those pages? Because if I was some newcomer to video games and got guild wars as a gift, you would have just made some cash. And I would have some spyware on my computer. hehe. Might wanna find a new temp meter. Unless you really are getting commissions. =P

Use google and do some research. Those tools are freeware and widely used by many people.

I knew they were all good. Just letting you know how confusing those links were. =P Wish there was an easier way to link those downloads. I got it figured out, i’m monitoring my temps now.

Its not a heating problems. There was a lot of people having this issue and I was one of them. Its your Video Driver/Graphics Card its probably out of date. Update it and then it should be fixed.

I have ran a temp spec. Here is what I got.

LENOVO KIWB1
Temperatures:
TZ00 Value: 40C / Min 38C / Max 52C

Intel Mobile Core 2 Duo T6500
Temperatures:
Core #0 Value: 47C / Min 45C / Max 59C
Core #1 Value: 46C / Min 44C / Max 60C

WDC WD3200BEVT-22ZCT0
Tempeartures:
Assembly Value 38C / Min 37C / Max 39C

NVIDIA GeForce GT 240M
Voltages:
VIN0 Value 0.930 V / Min 0.800 V / Max 0.930 V
Temperatures:
TMPIN0 Value 70C / Min 54C / Max 71C

Battery
Voltages:
Current Voltage Value 12.356 V / Min 12.356 V / Max 12.358 V
Capacities:
Desined Capacity Value 47520 mWh / Min 47520 mWh / Max 47520 mWh
Full Charge Capacity Value 47520 mWh / Min 47520 mWh / Max 47520 mWh
Current Capacity Value 46090 mWh / Min 46090 mWh / Max 46090 mWh
Levels:
Wear level Value 0% / Min N/A / Max N/A
Charge Level Value 96% / Min 96% / Max 96%

I will update the drivers now and see what happens. Do I just update the graphics or should I update direct x as well?

How should I go about the driver update? Should I download the driver for my machine from here: http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073108

Or should I get the download from here: http://www.nvidia.com/object/win8-win7-winvista-64bit-310.90-whql-driver.html

Also.. I have seen in other forums that people are saying there is a type of beta driver for my machine that would fix the shutting down?
It can be found here: http://www.geforce.com/drivers/beta-legacy

Also.. I have seen in other forums that people are saying there is a type of beta driver for my machine that would fix the shutting down?
It can be found here: http://www.geforce.com/drivers/beta-legacyI will wait for you to reply before I mess with it. Thanks for your help!

I am not sure why it duplicated a part of my last message. Sorry.

When I had this problem I used nvidia’s site.
http://www.nvidia.com/object/win8-win7-winvista-64bit-310.90-whql-driver.html

But your driver is different from mine so it could be that or the one you said people are suggesting. I would try one of those.

Well. It appears that the driver for my graphics on the lenovo website is :
8.16.11.8990 21 Oct 2009

And it seems that the one I have in device manager is:
8.17.12.5896 9 July 2010

So that rules out the Lenovo website for my driver. So now its for sure the nvidia site I will need.

So with that being said, I think I will run the updated driver. And if that does not work, I will do the Beta/Legacy driver?

I will keep everyone updated, in case anyone else has this problem in the future.

Also, take note that I use Avast Antivirus. Not sure if that has anything to do with anything. But it is possible.

Frozencapsule.1534:

Well. It appears that the driver for my graphics on the lenovo website is :
8.16.11.8990 21 Oct 2009

And it seems that the one I have in device manager is:
8.17.12.5896 9 July 2010

So that rules out the Lenovo website for my driver. So now its for sure the nvidia site I will need.

So with that being said, I think I will run the updated driver. And if that does not work, I will do the Beta/Legacy driver?

I will keep everyone updated, in case anyone else has this problem in the future.

DO NOT restore this machine, or you’ll be left with Windows Vista. Which isn’t as bad as some might say, but may leave you in a worse spot for gaming.

https://forum-en.gw2archive.eu/forum/support/tech/System-Crashes/#post1163947 You can try the instructions I left there, unless the system is simply powering off completely.

If it shuts off completely, there’s a power issue somewhere. Could be capacitors overheating, could be that the system is pulling more power from the battery than it will output. You can try using the system with no battery and see if that helps.

Is that because it comes default with this model of computer? I was wondering if the Pawn Shop put win 7 on it. The sticker’s were took off the part that you rest your palm. So I wasn’t sure what windows it came with.

I am not planning on restoring it, it had a pretty swift reformat from the pawn shop.

It definitely just shuts right off. But when I unplug the AC adapter it also shuts right off.

If you look up top, the results from the temperature test show some voltage stuff, I just dont know how to read it.
It also shows my virtual ram and all that other stuff in the System Information post I put up. I just dont know how to read these things.

I am installing the Nvidia drivers now to see if they work, if not I’m going to install the legacy/beta drivers and see if those work.

I have also already installed the drivers for the “Problem Devices” in my System Information file.

Frozencapsule.1534:

Is that because it comes default with this model of computer? I was wondering if the Pawn Shop put win 7 on it. The sticker’s were took off the part that you rest your palm. So I wasn’t sure what windows it came with.

I am not planning on restoring it, it had a pretty swift reformat from the pawn shop.

It definitely just shuts right off. But when I unplug the AC adapter it also shuts right off.

If you look up top, the results from the temperature test show some voltage stuff, I just dont know how to read it.
It also shows my virtual ram and all that other stuff in the System Information post I put up. I just dont know how to read these things.

I am installing the Nvidia drivers now to see if they work, if not I’m going to install the legacy/beta drivers and see if those work.

I have also already installed the drivers for the “Problem Devices” in my System Information file.

Yeah, they threw Win7 on it. Which is probably helping, really.

Sounds like the battery is bad, and it may pull extra power from the battery when needed. Notebooks are a bit odd, some power circuits require a battery, some don’t, some of them use the battery to provide extra power when the AC adapter droops.

Sadly, probably something you’ll just have to live with, unless you can find an inexpensive battery to try out.

So I got an error.

Screenshot: http://sta.sh/04acaii5lpk

Although It appears that it saved the driver files on my C drive where the older drivers are. I provided that in the screenshot as well.

Maybe there’s a way I can bypass that message and update the driver myself? Or is there a way I can tell that driver that there is a graphics card?

it shows my card is supported in the "supported Driver’s section of the update for my card.

GeForce 200 series:
GTX 295, GTX 285, GTX 280, GTX 275, GTX 260, GTS 250, GTS 240, GT 240, GT 230, GT 220, G210, 210, 205

RvLeshrac.2673:

I actually bought this battery brand new. It does the same thing as the battery that was in it when I got it from the Pawn Shop.

Frozencapsule.1534:

So I got an error.

Screenshot: http://sta.sh/04acaii5lpk

Although It appears that it saved the driver files on my C drive where the older drivers are. I provided that in the screenshot as well.

Maybe there’s a way I can bypass that message and update the driver myself? Or is there a way I can tell that driver that there is a graphics card?

it shows my card is supported in the "supported Driver’s section of the update for my card.

GeForce 200 series:
GTX 295, GTX 285, GTX 280, GTX 275, GTX 260, GTS 250, GTS 240, GT 240, GT 230, GT 220, G210, 210, 205

This is a decent guide around that problem: http://blog.komeil.com/2010/04/nvidia-driver-windows-7-notebook-laptop.html

Bear in mind that you MAY have issues after installing them, so be prepared to install older drivers.

Frozencapsule.1534:

RvLeshrac.2673:

I actually bought this battery brand new. It does the same thing as the battery that was in it when I got it from the Pawn Shop.

That’s… strange. Take a look at the battery connectors (The notebook side) and make sure there isn’t any corrosion. I went looking for a Lenovo Power Management utility, since that’s supposed to have a way to reset the battery, but didn’t see anything.

I’m working on the battery and the power issue here: http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Lenovo-Ideapad-y550-shuts-down-when-unplugged-wont-start-on/td-p/978531

Guild wars 2 can run on my other computer with weaker graphics, but higher ram and 4 cores. It can get pretty hot with the fan blasting and the game wont shut down. Runs at like 7 FPS though lol..

But this computer will shut off within 15-20 minutes of being in the game. So i’m not entirely sure whats going on. But that’s why I’m posting here. I can in fact play Starcraft 2 or WoW on this computer for hours and not experience any shutdowns.

Frozencapsule.1534:

I’m working on the battery and the power issue here: http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Lenovo-Ideapad-y550-shuts-down-when-unplugged-wont-start-on/td-p/978531

Guild wars 2 can run on my other computer with weaker graphics, but higher ram and 4 cores. It can get pretty hot with the fan blasting and the game wont shut down. Runs at like 7 FPS though lol..

But this computer will shut off within 15-20 minutes of being in the game. So i’m not entirely sure whats going on. But that’s why I’m posting here. I can in fact play Starcraft 2 or WoW on this computer for hours and not experience any shutdowns.

Try to get that Vista x64 Energy Management driver installed (if you haven’t), then go to control panel > Power Options and see if it adds some more power management settings, it might add the battery reset (which might just be a discharge/recharge, but they may’ve pulled an Apple and put some strange power management controller in it)

If it works fine in other games, try turning EVERYTHING down in the GW2 settings, including the audio quality, audio latency up, etc. Then start turning things back up.

Tried a manual update. It didn’t seem to do anything or detect any new drivers. Even when I directed it too that 310.90 folder.

Screenshot: http://sta.sh/0x3fz4rqzur

Frozencapsule.1534:

Tried a manual update. It didn’t seem to do anything or detect any new drivers. Even when I directed it too that 310.90 folder.

Screenshot: http://sta.sh/0x3fz4rqzur

Tried using the drivers from that link earlier? Still didn’t pick it up?

I installed the Power Options for the win 7 x64.
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073108

Screenshot: http://sta.sh/01b20pa2nl8s

I wonder how many of these drivers I need considering the pawn shop put win 7 on here. And would I be using the vista drivers from this lenovo page? or Would I be using the win 7 drivers?

Frozencapsule.1534:

I installed the Power Options for the win 7 x64.
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073108

Screenshot: http://sta.sh/01b20pa2nl8s

I wonder how many of these drivers I need considering the pawn shop put win 7 on here. And would I be using the vista drivers from this lenovo page? or Would I be using the win 7 drivers?

Since it doesn’t look like there’re too many options, try High Performance? Maybe it is going to sleep for some reason?

If you can find working Win7 drivers, use those. Otherwise, Vista drivers should be fine.

Use the laptopvideo2go drivers for the GPU. You won’t be able to use any of the nVidia drivers (except Lenovo’s, use Win7 drivers off Lenovo’s site if you have to)

Working on this now: http://blog.komeil.com/2010/04/nvidia-driver-windows-7-notebook-laptop.html

laptopvideo2go drivers? Where is this?

Also, I have had it on high performance. It must have just switched when I did the driver update.

I am not sure which one too choose from this link: http://blog.komeil.com/2010/04/nvidia-driver-windows-7-notebook-laptop.html

I am assuming this is the Laptopvideo2go thing. I should have just read a little further. =P

Frozencapsule.1534:

I am not sure which one too choose from this link: http://blog.komeil.com/2010/04/nvidia-driver-windows-7-notebook-laptop.html

I am assuming this is the Laptopvideo2go thing. I should have just read a little further. =P

Download the INF that matches your driver version. If none of those match, you can go to laptopvideo2go.com and build a custom INF.

You then copy the INF into the folder your nVidia drivers were extracted to. Then you should be able to manually install them. You’ll have to choose them by hand, though. The automatic detection likely won’t work.

I am somewhat confused. Where can I find the version Im trying to update too? The only thing I know is it is 310.90. How can I make my own custom INF? Walk me through where to find the files and I will do it.

Frozencapsule.1534:

I am somewhat confused. Where can I find the version Im trying to update too? The only thing I know is it is 310.90. How can I make my own custom INF? Walk me through where to find the files and I will do it.

You’ll need to find the nVidia 310.70 drivers, and use http://www.komeil.com/download/2983 to replace the INF.

http://www.nvidia.com/object/win8-win7-winvista-64bit-310.70-whql-driver.html

Waiting on the download now. about 30 mins or so.

If by any chance this fail’s. How can I revert to where I am now?

Frozencapsule.1534:

If by any chance this fail’s. How can I revert to where I am now?

Make a System Restore point before installing the driver.

You can try the “Roll Back” option on the device manager properties page, or you can use the restore point.

Good luck!

(I won’t be back for a while, but keep us posted. And use the edit button instead of posting multiple times. ;-] )

There is no .Inf to replace in my Nvidia driver folder for the 310.70 driver. What should I do? =/

“Update” : I took the battery out and plugged into my own outlet on the wall. The computer still shut off within 10-15 minutes.

I also removed Avast Antivirus , Still experienced the crash within 10 minutes or so.

ran a program capatability detection. it set it for windows xp service pack 2. Still crashed.

Checked the temps right before it crashed and the graphics card was 80C

One of my buddies was online, gonna go play with him on my other computer that only gets 7 fps in gw2.. =[ I hope I can fix this problem!

Would love if someone could help with this! =]

The INF should be in the <Version>\<OS>\English\Display.Driver folder. You’ll have to dig around to find it.

I have searched. I even have it set to show Hidden Files and Folders.

Screenshot: http://sta.sh/0ryubppcrxm

I noticed an Issue last night. It seems the new battery I got from amazon does something different then the old battery from lenovo.

The new battery from amazon will shut off directly after I unplug the A/C adapter.

The old battery from lenovo will stay on and the charge meter will start rapidly going down, and in about 3 minutes the machine will shut itself off.

So I got a picture o the 2 batteries in case you can detect the difference? The old battery from Lenovo is on the top. The new battery from Amazon is at the bottom.

Picture: http://sta.sh/067edv4w1r1

I also tried putting the old lenovo battery back in and tried playing the game, still got a shutdown within 15 minutes of being in the game. I even tried playing with no battery and on my own private plug in a section of the garage that gets the highest voltages.

Still shutdowns.

I really wish I can figure this out! Still cant find the INF to change.

Thanks so much!

Frozencapsule.1534:

I noticed an Issue last night. It seems the new battery I got from amazon does something different then the old battery from lenovo.

The new battery from amazon will shut off directly after I unplug the A/C adapter.

The old battery from lenovo will stay on and the charge meter will start rapidly going down, and in about 3 minutes the machine will shut itself off.

So I got a picture o the 2 batteries in case you can detect the difference? The old battery from Lenovo is on the top. The new battery from Amazon is at the bottom.

Picture: http://sta.sh/067edv4w1r1

I also tried putting the old lenovo battery back in and tried playing the game, still got a shutdown within 15 minutes of being in the game. I even tried playing with no battery and on my own private plug in a section of the garage that gets the highest voltages.

Still shutdowns.

I really wish I can figure this out! Still cant find the INF to change.

Thanks so much!

The new battery is probably bad, if the old one functions in the system. If you can, try and return it/exchange it for a 56-59wH battery instead, that more closely matches the original. I wouldn’t pay for a new one or anything, though.

Not sure why you’re missing that INF. You might try downloading the desktop drivers instead. Won’t hurt to try them.

Okay I’ll see what I can do. I’m even wondering if I should just go straight to trying a beta driver if this gets to much more difficult? Also I’m going to try some different things like running in windowed..etc. but the battery is obviously not the issue here.

Is there maybe something to check in my power options or graphics card power options? I’ve checked everything in and out I’m sure. But I could be missing something?

There are a few different drivers to choose from. I’m not sure which one. I started looking through 2 of the release notes but that was starting to take a very long time. Do I need a specific one that fixes the guild wars issue? Or can I just download the latest one and It “Includes” all the fixes from the previous updates as well?
The ones too choose are:
GeForce 310.70 Driver – BETA
Version: 310.70 – Release Date: Tue Dec 04, 2012

GeForce 310.64 Driver – BETA
Version: 310.64 – Release Date: Wed Nov 28, 2012

GeForce 310.61 Driver – BETA
Version: 310.61 – Release Date: Tue Nov 20, 2012

GeForce 310.54 Driver – BETA
Version: 310.54 – Release Date: Mon Nov 12, 2012

GeForce 310.33 Driver – BETA
Version: 310.33 – Release Date: Tue Oct 23, 2012

GeForce 306.02 Driver – BETA
Version: 306.02 – Release Date: Mon Aug 27, 2012

GeForce 304.79 Driver – BETA
Version: 304.79 – Release Date: Tue Jul 03, 2012

GeForce 304.48 Driver – BETA
Version: 304.48 – Release Date: Mon Jun 18, 2012

GeForce 301.24 Driver – BETA
Version: 301.24 – Release Date: Mon Apr 09, 2012

GeForce 295.51 Driver – BETA
Version: 295.51 – Release Date: Tue Jan 31, 2012

You can access this if you or anyone else want to check out the release notes for themselves for reference:
http://www.geforce.com/drivers/beta-legacy
In the dropdown choose:
Geforce
Geforce 200 series
GeForce GT 240
Windows 7 64-bit
English (US)
Beta

As soon as you get back with me I will get this show on the road. I just don’t want to start with each drive and read the release notes till I find which one I need if I can just get the most latest one and it still include the fixes. Thanks so much!

Couldnt find which one was the fix. So im just going to download the latest one. If it doesnt work. ill rollback and try the 306 driver. Lets hope this problem is just a driver. It seems lots of people are having this issue.

Having the same issue still..
Screenshot: http://sta.sh/025du8x301be

I just put the INF file in the folder.. I still couldnt find it. no matter what the desktop or laptop version of the driver didnt have a NVWI. But either way. Same error. =/

http://www.geforce.com/drivers/results/55125

kirito.4138:

http://www.geforce.com/drivers/results/55125

Is this a different driver to try? Is this one supposed to have the .inf that is missing?

Update: Having the same issue: http://sta.sh/017m4114l21v

I don’t understand this all that well. But maybe it can help?
https://forums.geforce.com/default/topic/513621/installer-cannot-continue-the-graphics-driver-could-not-find-compatible-graphics-hardware-installer-/

Frozencapsule.1534:

kirito.4138:

http://www.geforce.com/drivers/results/55125

Is this a different driver to try? Is this one supposed to have the .inf that is missing?

Update: Having the same issue: http://sta.sh/017m4114l21v

I don’t understand this all that well. But maybe it can help?
https://forums.geforce.com/default/topic/513621/installer-cannot-continue-the-graphics-driver-could-not-find-compatible-graphics-hardware-installer-/

That works as well, since for some reason they’ve removed the INF that was used for the pre-modding. Just follow it slowly, step-by-step.

This is way to hard for me. Almost makes me want to give up. I am wondering if one of you kind souls would help me out.

Just give me your email and ill send you my .Inf file and you can send it back.

I cant figure this out, I’ve been sitting here angry and patient all day. =[