Guild Wars 2

Mrbig.8019:

azel.6354:

still no anwer? any clue? something like “uh ah, ok, we are checking”?
nothing? pff

it’s a fastweb ( specifically) related issue. Surely we could get some help from aNet, since fasteweb dudes have absolutely no clue about what’s going on.

it seems a routing problem, since it differs from servers to servers ( if we account every map as different virtual servers).

it’s very annoying.

I do not use fastweb.

“Tracing route to 206.127.157.102.plaync.com [206.127.157.102] over a maximum of 30 hops: 1 general failure. Trace complete”

Does it mean anything?

Btw, Italy fastweb for me too. Same identical problem: i was in the mists, but now it’s starting to spread everywhere as a problem.

Tekla.2139:

Issue is within fastweb infrastructure, there nothing Anet can do without changing their server address.

Issue will be either;
Unnoticed since let’s be real, ppl who work at fastweb are incapable to do the thing’s – dunno if you happen to ever see their catalyst.
Or
It will auto-solve once the HOP fry and decommission it’s self.

Also, to who have this issue do a tracert to 206.127.157.102
How: Open CMD and type: tracert 206.127.157.102

Do it few time and you’ll mostly like to notice which hop is the one causing the issue.

Guys, can you pls read whole thread before posting senseless things?

1- It’s not only a fastweb problem, also other ISP have the same problem
2- It won’t affect all char, I’m able to play a new created char
3- It won’t affect all maps, If I try to leave the map with an alt games stuck at loading screen
4- tracert is perfect, no packet loss and all ping <40msec
5- It’s not server related, same problem from different ISP and different server
6- It’s not client related, already done repair dozen times

If you don’t have any problem, pls refrain from posting wrong conjecture without reading all thread.

If you suffer the problem pls do a test with http://us.ncsoft.com/gameadvisor and send results via ticket to anet.

Libero SEEMS fixed now, and you guys?

I just got kicked twice with error 7:11:3:189:101. First time I was in Rata Sum and got heavy lag; second time it kicked me after waiting a couple of minutes at the loading screen.

azel.6354:

Guys, can you pls read whole thread before posting senseless things?

1- It’s not only a fastweb problem, also other ISP have the same problem
2- It won’t affect all char, I’m able to play a new created char
3- It won’t affect all maps, If I try to leave the map with an alt games stuck at loading screen
4- tracert is perfect, no packet loss and all ping <40msec
5- It’s not server related, same problem from different ISP and different server
6- It’s not client related, already done repair dozen times

If you don’t have any problem, pls refrain from posting wrong conjecture without reading all thread.

If you suffer the problem pls do a test with http://us.ncsoft.com/gameadvisor and send results via ticket to anet.

Perhaps you should try and read the whole again.
I’ll recap it for you.
Issue is: PPL who have fastweb are unable to play the game since data is currently routed through some kitteny pos lying into someone cellar. Sure, it could also be and “Inteliquent” issue, altho the first hop exsposing the loss of packet on mine end is “89.97.200.253” aka fastweb.
ISP company usually share-share ad-hoc points what i mean by that? I mean that each company agree to let other’s company share an equivalet amount of thier line in exchange of the same.
Maps act as stand alone server, each of em have it’s own address. Also, not all data is routed through the same hop. Rule: First-come, first-served.
Data loss usually doesn’t show on the first try, hence if you exibit the issue we are discussing nonetheless “loss of packet” <> “ifinite loading screen” try harder and repeat few dozen of time and please post back the result.

http://www.myiptest.com/staticpages/index.php/IP-Lookup/89.97.200.253

Hope to not break any rule….

Also, it seems like all the traceroute tests executed by Game Advisor end with “→ canceled by GameAdvisor due to timeout(500 sec)”

what about Libero?
cause i have the same problem and is not related with company seems

So, there’s anyway to solve the problem and come back in game?

Same problem for me, this afternoon. Latency of several seconds, “ice world” and disconnects with the error code: 7:11:3:189:101

Italy
isp Fastweb

I’d just like to know if there’s a solution, like dunno, rebooting the router or something

4 19 ms 19 ms 19 ms 10.251.174.24
5 26 ms 19 ms 19 ms 10.251.175.1
6 19 ms 19 ms 19 ms 10.247.125.133
7 16 ms 19 ms 19 ms 10.251.179.226
8 16 ms 19 ms 19 ms 10.1.154.110
9 17 ms 19 ms 20 ms 10.254.1.1
10 18 ms 19 ms 19 ms 10.254.11.201
11 16 ms 19 ms 19 ms 10.254.12.6
12 19 ms 19 ms 19 ms 89.97.200.54
13 20 ms 19 ms 19 ms 26.26.128.85
14 19 ms 19 ms 19 ms 93.57.68.21
15 20 ms 19 ms 19 ms 93.57.68.69
16 19 ms 19 ms 19 ms ge-4-0-0.rom22.ip4.tinet.net [213.200.68.213
17 49 ms 50 ms 50 ms xe-1-1-0.fra60.ip4.tinet.net [89.149.184.57]
18 46 ms 49 ms 50 ms cdnetworks-gw.ip4.tinet.net [77.67.71.122]
19 51 ms * * 206-127-157-65.plaync.com [206.127.157.65]
20 47 ms 50 ms 50 ms 206-127-157-86.plaync.com [206.127.157.86]
21 55 ms 55 ms 54 ms 206-127-157-102.plaync.com [206.127.157.102]

i think “my packets” get always stuck on 19th passage (19 51 ms * * 206-127-157-65.plaync.com [206.127.157.65])

What’s completely strange is some of my toons have no lag at all: it seems like pve in the world is fine but as soon as i enter an instance (personal story) or the mists i start having BIG problems. I’m no expert but how can this be a provider problem?

I logged a level 1 alt, and had no lag at all, but when i come back to my 2 main characters in Lion’s Arch, issues comes back

I just posted on another thread about the same problem. Italy, Fastweb, (Aurora Glade). worked fine until last night.

Both my Main and Alt are in Lion’s Arch.

Yep, I made a lvl 1 toon and all went fine… hope this can be fixed, otherwise I don’t really know how to go on with this game…

We would appreciate a response from someone of the staff……

best regards

Well, while reading the Diablo 3 forum it seems that fastweb users are experiencing high lag spikes that make the game unplayable. Maybe this is a result of the flooding of the last few days.

Same problem. Same country (Italy). Fastweb provider. Gandara server.

Only GW2 give me a lag problem…

It seems a flood-related problem:
http://www.youreporternews.it/2012/lalluvione-a-orvieto-e-montalto-di-castro-manda-in-tilt-i-siti-internet-in-tutta-italia/

same happening here
Country Italy
ISP: Fastweb

the problem isn’t only in Italy, there are problems in several countries in Europe and outside ….. just go read forums of other games, wow, sw, Diablo3 etc etc

it’s very anomalous XD

log uploaded. Some issues in the traceroute part

Hi guys!
I am from Italy and like you i can’t login on my main char, but can play on a new lvl 1 char, still with a lot of lag.
After several tries i can login with my lvl 80 warrior, but still super lag and can’t do anything apart from moving in an empty map and getting kicked out after some seconds.

I have been mad searching for a solution, and i read similar problems related to fastweb are happening for many games ( Wow etc).

Please if anyone ( arenanet also) get to know something new, post here, thank you!

Same problem here, and i can’t understand how it is that some of my friends are currently playing without any difficulty, while i can’t even manage to move my char when a i login because i get disconnected. I reside in Italy and i’m under fastweb. I did a trace route to the game server, and got this:

19 70 ms 21 ms 20 ms 206-127-157-94.plaync.com [206.127.157.94]
20 259 ms 22 ms 22 ms 206-127-157-102.plaync.com [206.127.157.102]
21 * * * Richiesta scaduta.
22 * * * Richiesta scaduta.
23 * * * Richiesta scaduta.
24 * * * Richiesta scaduta.
25 * * * Richiesta scaduta.
26 * * * Richiesta scaduta.
27 * * * Richiesta scaduta.
28 * * * Richiesta scaduta.
29 * * * Richiesta scaduta.
30 * * * Richiesta scaduta.

This means that the packets are lost inside ArenaNet network. But, really, i can’t understand why my friends on the same server, from Italy, are still playing. Anyway, i’ll go doing something else hoping the problem will be resolved soon

I hope the issue is fixed before the Lost Shores event begins…

Erenor.1809:

Same problem here, and i can’t understand how it is that some of my friends are currently playing without any difficulty, while i can’t even manage to move my char when a i login because i get disconnected. I reside in Italy and i’m under fastweb. I did a trace route to the game server, and got this:

19 70 ms 21 ms 20 ms 206-127-157-94.plaync.com [206.127.157.94]
20 259 ms 22 ms 22 ms 206-127-157-102.plaync.com [206.127.157.102]
21 * * * Richiesta scaduta.
22 * * * Richiesta scaduta.
23 * * * Richiesta scaduta.
24 * * * Richiesta scaduta.
25 * * * Richiesta scaduta.
26 * * * Richiesta scaduta.
27 * * * Richiesta scaduta.
28 * * * Richiesta scaduta.
29 * * * Richiesta scaduta.
30 * * * Richiesta scaduta.

This means that the packets are lost inside ArenaNet network. But, really, i can’t understand why my friends on the same server, from Italy, are still playing. Anyway, i’ll go doing something else hoping the problem will be resolved soon

Dunno if is a normal behavior or something else, never did a check prior today – mine issue started today.
Anyhow the timing out right after 206.127.157.102 is caused by the fact that Anet ACL firewall is strctly prohibiting traceroute below that point. If you would for example use linux to trace one of their IP, it will understand the recived package with the !X parameter and be done with it.

It would end with something like: 206-127-157-102.plaync.com (206.127.157.102) 25.150 ms !X * *

finally … something moves

Thanks for your post Ashley.

This problem is not related to GW2, it depends by Fastweb and other Italian providers.
North Italy mainly is affected by these issues because of the huge storms and flooding of the last days.
According to Fastweb customer service, these issues should be solved within 13:00 CET (13/11/2012).

Tekla.2139:

Erenor.1809:

Same problem here, and i can’t understand how it is that some of my friends are currently playing without any difficulty, while i can’t even manage to move my char when a i login because i get disconnected. I reside in Italy and i’m under fastweb. I did a trace route to the game server, and got this:

19 70 ms 21 ms 20 ms 206-127-157-94.plaync.com [206.127.157.94]
20 259 ms 22 ms 22 ms 206-127-157-102.plaync.com [206.127.157.102]
21 * * * Richiesta scaduta.
22 * * * Richiesta scaduta.
23 * * * Richiesta scaduta.
24 * * * Richiesta scaduta.
25 * * * Richiesta scaduta.
26 * * * Richiesta scaduta.
27 * * * Richiesta scaduta.
28 * * * Richiesta scaduta.
29 * * * Richiesta scaduta.
30 * * * Richiesta scaduta.

This means that the packets are lost inside ArenaNet network. But, really, i can’t understand why my friends on the same server, from Italy, are still playing. Anyway, i’ll go doing something else hoping the problem will be resolved soon

Dunno if is a normal behavior or something else, never did a check prior today – mine issue started today.
Anyhow the timing out right after 206.127.157.102 is caused by the fact that Anet ACL firewall is strctly prohibiting traceroute below that point. If you would for example use linux to trace one of their IP, it will understand the recived package with the !X parameter and be done with it.

It would end with something like: 206-127-157-102.plaync.com (206.127.157.102) 25.150 ms !X * *

By doing the same test, it seems the connection between 89.97.200.54 ( fastweb, or the line sending dates packet, which means it could also be used by other providers, explaining why people using Libero or Wind Infostrada are getting the same problem) can’t send that dates packet to 206-127-157-102 ( aNet server).

This means the problem is in common with both aNet and Fastweb.

All we can hope is aNet to be smarter than Fastweb employers ( most likely) and solve the issue.

Until then, we have simply to wait >_>

I only have this problem on one spvp map.. ahhh the one with the 2 lords (having a brain fart atm). I dont live in Italy but i thought i would chime in here and say it does happen elsewhere (I live in New Zealand btw)

I dont lag at all just get the infinite loading screen on this map only when i die in the middle of the graveyard, even sometimes on my first death which is very strange.

this is not related to connections…

Proof?

i had 2 characters:
1 could play without lag, the other was stuck on loading screen or drop due to connection to login server and had heavy lag… (was able to change 3 areas to test b4 dropping that were Lion s arch, the area above LA and finally WvW).

Ater 2-3 hours when i changed zone with the working character, it ceased to work……

This points that the issue is not related to connection rather than being server side….

problem autosolved for both me and my friend.
Italy – Fastweb

Problem seems resolved for me, too. Now i’m able to play without any lag.

It would be nice if everyone who wrote here complaining they couldn’t play, came to drop a line if their problem has been resolved, too.

I still have issues, lag is atrocious. I have Infostrada.

Also, fastweb here and i can confirm that as for now the hop “89.97.200.253” and it’s block 89.97.0.0/16 is no longer. Traffic to “206.127.157.102” seems routed through 89.96.0.0/15 – the infinite loading screen seems gone, alas.. i’m still lagging.

Been experiencing this problem off an on for the past month. Bout ready to kitten can this game. Im in CA using AT&T. Seems to always happen between 12-2am pst and once it starts im kitten*** for the night. What really pisses me off is that this is such a good game but the backbone is like jello and the customer support is one step short of cups and strings. Feels like one of those fab outdoor malls that they make so glamorous but forget to make adequate parking and it turns out to be so messy you don’t even want to step foot near it. I’m getting that exact feeling from this game cause of this issue.

Same problem here. Fastweb connection too from Italy ;_;

My loading screen issue is gone, but now I’m experiencing an annoying lag that delay the abilities activation in Orr. However I’m doing fine in LA.

The lag seems to have reduced, but it’s not completely gone in some areas like Snowden Drifts.

Lag is getting worse and worse on my side. It’s unplayable.

Same here, I have Fastweb and heavy lag/crashes.

All was fine from tonight…just move to Citadel of Flame…boom..again…

Ok from 30 min GW2 is impossible to play …

Hello everyone, I came home to 40 min, and 40 minutes in fact I can not even get in, and the connection goes perfectly.
please solve since I have all this time to play a day and we miss that in the short time I can not even get

isn’t possible!!!!! yesterday 12/11/2012 at the 2.00 pm i got lag, and crash permanent till the 2.00 am…………… today 13/11/2012 at the 2.30 pm the same thing…..with other internet applications i’ve got no problems how, can i do for play this game?

the lag/crash/notlogin problem is still there

fastweb-italy