Technical support ignores my ticket

Technical support ignores my ticket

in Account & Technical Support

Posted by: pandora eight.9451

pandora eight.9451

Your technical support refuses to give me information which is needed to troubleshoot my issue with the Trade Post. Either fix my issue or give me refund. I have not paid $50 for a game without the working Trade Post.

Technical support ignores my ticket

in Account & Technical Support

Posted by: pandora eight.9451

pandora eight.9451

I am not joking. Either find some qualified tech support personnel capable to troubleshoot my issue, or return me the money I’ve paid for a game which doesn’t work properly.

In their last message tech support agent has blatantly lied to me trying to shift the blame for its own incompetence. That is definitely not a level service I expect for $50 product.

Technical support ignores my ticket

in Account & Technical Support

Posted by: MadFry.9471

MadFry.9471

I don’t really know why you say this. I’ve gotten several really quick responses. Maybe try asking nicely?

Technical support ignores my ticket

in Account & Technical Support

Posted by: sobe.4157

sobe.4157

Why don’t you first stop acting like a child, calm yourself down, and explain the issue here… Someone may be able to help with the issue.

Game is working properly for the many thousands currently online…. Just saying

3770k 4.9ghz | Koolance 380i | NexXxoS XT45 | XSPC D5 Photon | ASUS MVFormula |
Mushkin Black 16gb 1600 | 500GB Samsung 840 Evo |2×2TB CavBlack| GALAX 980 SoC |
NZXT Switch 810 | Corsair HX850 | WooAudio WA7 Fireflies | Beyerdynamic T90

Technical support ignores my ticket

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

Standard TP not working but it’s not my end problem. We’ve tried to help him and the last time he declared Awsomium is malware since they didn’t specifically tell him about it.

And now this is the 2nd thread about how support isn’t helping him.

He also upset the game isn’t in Cyrillic and his retailer told him ANet wouldn’t refund the game.

https://forum-en.gw2archive.eu/forum/support/tech/Auction-does-not-work-for-real-money/first

https://forum-en.gw2archive.eu/forum/game/gw2/Cyrillic-support-in-chat

https://forum-en.gw2archive.eu/forum/support/account/Tech-support-just-closes-ticket-no-solution

Some people you can’t help or won’t let you help.

We are heroes. This is what we do!

RIP City of Heroes

Technical support ignores my ticket

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

As Behellagh has pointed out, you’ve made multiple posts (across sub-forums) about your personal issue. I’m closing this thread and I’m letting our moderators about this situation.

We will not refund money that we did not receive. You purchased from someone else. Take your refund request to the company/person/shop to whom you gave your money, but certainly it’s inappropriate to make multiple threads about this matter.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet