They said it was fixed BUT!!

They said it was fixed BUT!!

in Account & Technical Support

Posted by: twodollar.5193

twodollar.5193

Posting for my friend again because she cant post. You sent her an email saying your account has been fixed and you can log in but guess what it still says the account does not exists. Here is the info again

Dezi.8413
Ticket Number — 120906-000774

Don’t run you will just die tired. :)

They said it was fixed BUT!!

in Account & Technical Support

Posted by: Darkkforcee.3581

Darkkforcee.3581

i keep fearing that might happen to my buddy too gl with ur issue

They said it was fixed BUT!!

in Account & Technical Support

Posted by: twodollar.5193

twodollar.5193

Its been over 9 hrs since my friend received an email stating that her account has been restored and can log in but it still says email account does not exist.
Any suggestions?

Dezi.8413
Ticket Number — 120906-000774

Don’t run you will just die tired. :)

They said it was fixed BUT!!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Its been over 9 hrs since my friend received an email stating that her account has been restored and can log in but it still says email account does not exist.
Any suggestions?

Dezi.8413
Ticket Number — 120906-000774

We are checking this now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

They said it was fixed BUT!!

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

It looks that this really is working now. There was a random space in the credentials that was causing an issue.

Can your friend try that out now and see if it’s ok?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

They said it was fixed BUT!!

in Account & Technical Support

Posted by: fortunae.4169

fortunae.4169

Gaile, any chance in telling us what’s going on with tickets that are older than this one and still haven’t been serviced? Thanks…

They said it was fixed BUT!!

in Account & Technical Support

Posted by: passion.5481

passion.5481

Yeah, what’s up with that?

Hacked Account since 5th September
120905-004759
120905-008912 (prioritized)

They said it was fixed BUT!!

in Account & Technical Support

Posted by: dezi.8413

dezi.8413

Thanks I finally got in! Just missing gold and a few things sold. Still have armor

They said it was fixed BUT!!

in Account & Technical Support

Posted by: Bina Fydan.3512

Bina Fydan.3512

Its been over 9 hrs since my friend received an email stating that her account has been restored and can log in but it still says email account does not exist.
Any suggestions?

Dezi.8413
Ticket Number — 120906-000774

woah 9 hrs to get a reply…. are you a god? grats on things being fixed. have fun for me.

Loyheta.3754 got his account back. Now I able to use the forums. ;3

They said it was fixed BUT!!

in Account & Technical Support

Posted by: Echo.7259

Echo.7259

Holy crap a red fixed something! Gratz, and enjoy the game ^^

They said it was fixed BUT!!

in Account & Technical Support

Posted by: Don Muerte.7168

Don Muerte.7168

it wasn’t a 9 hour ticket guys, I assure you of that. it was 9 hours since they got the first reply to the ticket about the issue being fixed.