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Posted by: fortunae.4169

fortunae.4169

Well it’s evening here now, just gone 6, and there’s still no sign of any email from anybody at ANet. Except, of course, for the marketing one asking me to upgrade to the DD edition…

My ticket’s still sitting on “updated” and I’m still not overly convinced that anybody has even read it. Some communication please, folks, this is getting to be beyond a joke.

edit

And yes, obviously I’ve been checking my spam folder, my other email accounts, down the back of the couch etc.

(edited by fortunae.4169)

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Posted by: passion.5481

passion.5481

You don’t have to check anything these guys are supposed to send it to your Support-Account, nothing else, to hell with this nonsense spamfolder thingy.

Period!

Hacked Account since 5th September
120905-004759
120905-008912 (prioritized)

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Posted by: fortunae.4169

fortunae.4169

Oh I agree completely matey, I was just trying to avoid having that said to me and then having to wait for who knows how long for them to respond again!

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Posted by: fortunae.4169

fortunae.4169

I finally got the email from Christopher in support, with a new password- rather strange, since I’ve never had any issues with my password or login but I’m back in the game with nothing missing from my account.

An explanation and apology would have been nice but hey-ho, I’ll take what I can get at this point. Best of luck to all still waiting.

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You received that today? I need to learn more about this — it should not have taken that long.

Anyway, I’m glad you’re back in the game. Thanks for letting us know!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet