Guild Wars 2

121020-002032 —-—- Have not heard a response yet… Should be a pretty simple ticket beings there was no hacking involved that I know of and was accused of real world item trading which I have never partaken in… Should be simple if you find the data or whatever… frustrated >:(

Hi, I am still waiting for an answer. I have attached the files that a support advisor asked me to attach.

Please can I get some resolution

Ticket number: 121011-002278

Welp.
Day 4 and my ticket still made no progress at all. :/
#121018-002905

Npting 0.4137
Incident: 121019-000660
Once again, I repeat, I am a very honest players! Didn’t do any breach of agreement! Just because I network problems using the VPN. Now the fifth day, can I hurry to solve? I will take part in the new event!
:/

#121019-000222
Ticket created 3 days ago with no reply, account flagged as “engaging in or assisting with gold or item sales”. My usual connection is from China with and without VPN.

Hi it’s been 3days now since i submited ticket (Reference # 121019-000881 ) still without reaction, can you please help me with that? Thanks.

I have had my account blocked due to unaceptable behaviour apparently i have read what was and was not acceptable and i have done none of those things. The original date of my ticket was 18th of october. i waited almost 2 days for a response. which said that my ticket was being escalated to the payment review team and someone would be in touch as soon as possible. So far i havent had any further contact via email or through the suport acount section and its now the 22nd. Im left with no clue as to the reason i am blocked and unsure how long i will have to wait. Do suport members/payment review teams not work weekends ? as this would explain the huge delay. any further help with this matter would be greatly apreciated.

hi my account is terminated and i posted a ticket 3 days ago and i got the response : I am transferring your ticket to a senior member of the Guild Wars Support Team for further assistance. Someone will be in contact with you as soon as possible. 3 days ago my reference number is 121018-001573 im very grateful for all the help i can get.

Hello, its been 4 days now that i posted my ticket. Its weird tho that i’m still banned for selling gold and items for real money when i’m only lvl 20 max and had like 40 silver in total. And i’m a very casual player. Could have been that someone hacked my account, tho i changed my passwords gw2 and email.

Anyway my reference number is 121018-002311 Please take a look at it

support ticket #121018-000245 on 5 days now…

#121020-000341

Still no action taken. Already over 3 days. C’mon ArenaNet

#121020-000350
Hello,it’s already 3 days now that i posted my ticket. i don’t know why i am banned for selling gold or items for real-world money.
once again i m a very honest player, and i only had like 2G in total
i don’t know what makes you believe i sold gold or anything for realworld money and i know you are busy,could you just spend a little time to help me,i just want my account back
just check whatever you want,please help me.GW2 is awesome,i don’t want lose it for some ridiculous reason
Anyway my reference number is 121020-000350 Please help me

121020-000578
wrongly banned for over 3 days. I don’t want to miss the Halloween event so please help. Thanks

#121019-001670

hello can i know what is the status of my account from Payment Review Team?its been 4 days already thx you

Apih.7943

Incident: 121022-002092
I did not participate in any cash transaction activities. . My gold coins in my backpack, and I did not even use maill hope to deal with you as soon as possible error

I was hacked recently and my account was banned for selling gold or in game items for real money. This happened after I got some emails from arena net saying my account was attempting to be accessed from China, so I changed my password and a day or so later it said my account had been banned. I am still waiting for a support response my ticket number is [Incident: 121020-000624]

Reference #121018-002905

Me (and a friend) where suspended last Thursday, for still unknown reasons.
The log in screen only said: “Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information.” and the error code: “45:6:3:2114”

I created a ticket on the same day and got an email back asking for more information, so I gave them the extra info they asked for and they updated the ticket with that info. Since then I haven’t heard anything back.

Incident: 121019-002197
I’ve been suspended since 10/19. I just start play this game like two days then I can’t log in anymore.

It’s said“Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information.” Error Code “45:6:3:2114”

I got a response said someone will be in contact,but I haven’t heard anything yet.

Incident: 121019-002985

waiting

121020-002032 —-- been over 3 days now…… should be easy to fix

121021-001311 been 3 days waiting plz fix

Please could an admin look into my ban for selling gold issue 121016-002743 .
i have been banned for one week

support ticket #121018-000245

Ticket been open for 6 days now, been out of the game for over a week now.

After 5 days I would expect a little more than just simply getting my account back, and here is why…

1.) I paid up front for the collector version of the game, to help support what I thought was a very good product.
2.) I play mostly on the weekends, and was unable to play last weekend.
3.) There is a patch, with new content, which is only out for a limited time.
a.) Halloween patch looks fun
b.) There is limited time to enjoy the content, and with an inexcusable ban, I am unable to get what I paid for.
4.) I am losing track of the number of guild events, PVP, WVW, dungeon runs, and all around fun that I should be having right now.
5.) I am a proud member of the USA, I uphold the constitution, and am entitled, to a fair trial, Innocent until proven guilty.
a.) If I am guilty, I should get the proof, in the notification that I was banned.
b.) Simply stating I was banned for violating a section of the COC without more detail, is wrong.
6.) At this point I will be very reluctant to buy Gems, or even to consider buying an expansion when it comes out.
a.) I will be looking at other games, and carefully weighing other options(something I would not have even thought about before this inexcusable atrocity)

To save me as a customer…

1.) I expect my account turned back on.
2.) I expect a formal apology.
3.) I expect an explanation of what caused the issue, what was done to fix it, and most importantly, I expect an explanation of how this will never be an issue for me again.
4.) It would also be nice for some kind of compensation, to help get into the Halloween theme, and content, as I was forced to miss some, or all of it.

Signed,
Extremely Frustrated…

Thankyou for unbanning me and for the apology guys.
when i log on now it says i am no longer banned but susspended for 70 hours, is there any way this can be skipped.
thanks for all your help it is much appreciated .

Account Restored [Incident: 121016-002743]
error code 45:6:3:2114

Incident:121018-002082

My issue has also been moved to a 72 hour suspension which is now at 45 hours, although I have not been notified by support or anyone, I just tried to log in and the error was changed.
After being banned for 5 days, then having a 72 hour suspension does not really make sense to me. If its been resolved to the point that it was a wrongfully banned, what is the reason for the extra 3 day suspension?

It would be greatly appreciated if the suspension was dismissed and my account was giving back. Also a explanation on why I was banned and the reasoning for moving to a suspension.

Thanks for reply Gaile
i review the e-mail and reply it
you just tell me which section i against,i already know if someone sell gold which section he against,but you didn’t tell me what and when i did it,i need evidence
anyway thanks for reply and i hope this time won’t take almost 4 days
#121020-000350

Day 4 for me.

121019-000100

#121018-001631 please.
Account still not resolved.

hello.

#121020-000594

Its over 4 days and still no respones.

Pls check it.

thank u very much

#121019-001236
5 days without any response

Greetings,
please take a look at the support Ticket of mine, so I can get a update about my case.

121018-002722

Thank you.

Ticket Number: 121019-000657

It been five days since last response, I already posted here once but apparently was missed by Mr Gaile Gray in his latest response. I’m already missing the Halloween event due to this and I don’t even know what is the issue with my account. So can I PLEASE get an update and the reason why was I suspended, this is VERY frustrating since I got missed out on the latest update which I presume is me being ignored. I hate being ignored.

Previous post:

Ticket Number – 121019-000657

Suspended due to account issue (?). Agent has not responded for 2 days (yea, I know 3 days is needed, but today is the end of my holiday so…) Would love to have more information about the crime I committed to get suspended. (or get resolved so I can play)

Ticket no: 121020-000471

5 days+ and waiting. An explanation for the perma-ban would be nice too.

Dear Staff,
? My account was permanently banned 5 days ago for unknown reasons, possibly hacking (had a number of login attempts from around the world). None of my tickets have a response yet (well past the 72 hour window for resolving hacked accounts).

Ticket numbers are:
121024-000380

121024-000304

121024-000302

121023-001509
Thanks in advance
king

how long is the queue? reference number is 121018-001573 been waiting for a week now..

3 days, no reply, no action.

ref no. 121021-001711

I’ve been playing mmos since 1999 in EQ, and have played a ton of them since.
Never bought or sold gold in any game.
Never botted or ever done anything that was considered an exploit in any game.
Never been reprimanded, suspended or had my account terminated in any game.
I go out of my way to play games the way they are meant to be played and just have fun.

Never had more than 4 or 5 gold on my account (not sure of the exact amount, I don’t care about gold). Spent most of my silver buying matts off the trader to level crafting… which I almost never use anyways.

If I were going to buy gold I would just do it from ANET, that’s what the trader is for. But I don’t because there really isn’t much use for it if you JUST PLAY THE GAME.

ANET’s customer service is horrible. I have never been treated so badly by any gaming company. This whole experience has made me question why I should do business with a company who is so arbitrary and incompetent.

Hello,

In our home, there are five very loyal NCsoft customers. Four switched to Guild Wars 2 and 1 still glued to Aion. We’ve been supporting NCsoft since 2009. We are clean, honest players who do not bot nor dabble in RMT, we do buy NCoins and Gems as support to NCsoft. However, I am disappointed at how NCsoft has rewarded our loyalty and support.

Our family has bought four Guild Wars 2 accounts/games. One was bought physically, three others were bought online because the local retail outlets ran out of stock. My husband and kids could not wait any longer and we had to buy the accounts/games at the bloated price of $75 instead of $58. But supply and demand…

Out of the three accounts bought online, two are active. However on Oct. 14, my daughter’s account(third account that was bought online) has been suspended. No courtesy was paid by sending an email explaining what exactly she was accused of.
—-
Oct. 14, support ticket sent
- complied by providing the serial number, account name(email) and display name.
Oct. 15, escalated to Payment Review by Gabriella, NCsoft account support
- we still don’t know what is wrong with the account, still no explanation to the suspension
Oct.19, here’s what support said
…This Guild Wars 2 game account was closed as a result of a chargeback that was processed by the issuer of the credit or debit card that was used in (a) transaction(s) for this account…
Matt S.
NCsoft Payment Review
Oct. 19, sent screenshots of payments made, Paypal and allcdkey.com, also sent a screenshot of allcdkey.com’s email with the serial number for this particular account.

That was the last we’ve heard from NCsoft support.
—-

We did not ask for a refund/chargeback. My Paypal account still shows that the transaction(s) was completed and there was no reversal, this also was shown on the transaction records of allcdkey.com. $75 did not get credited back to my Paypal account.

My daughter could just sadly watch us – her mom, dad and brother – playing in WvW, dungeons etc. She who did not do anything wrong could not even log in the game. Meanwhile, I can still see groups of ranger bots roaming around and RMT yellers spamming the chat. That’s a huge stinging slap to our faces.

Sure, I could just buy another game. Maybe that’s what this is all about since there are no subscription fees, just terminate random accounts and people who are hooked will buy the game again. But how can I be sure the same thing won’t happen with the new account?

I am hoping that this isn’t the case though. I am hoping for a resolution.
My daughter, she is praying to have her account back.
And the four of us, we are eager to play together in-game once again.

Incident: 121014-000400

I’ve been suspended for three days for “Rule of conduct-User agreement-Nameing policy-Conduct Breaches and outcomes”. What i really did is say on map chat that Europe should get the halloween update first so that the time zones work out for both us and americans. But speaking out against Arena net is so bad everyone reported my name and i was suspended. Your service dose not work i got an automatic email saying i had a ticket and telling me to wait (not how long) so i did. Two day later (today) i still have received no reply form anyone, 24 hours left so i may as well wait it out now but i want Arena net to now that this system is not working for anyone. My friend has been suspended for three day becouse his guild leader told everyone in the guild to report him! please Arena net take down this system until you find a different way if monitoring this game.

Incident: 121018-002710 6 Days so far…
My original ticket was posted on the 18th of october i got a reply stating my ticket would be escalated and somebody would be in touch as soon as possible on the 20th. And since then i havent heard a thing is it normal for issues to take this long to resolve with absoloutely no explanation or reason regarding the matter at hand ?

hello
Ticket Number:121019-000564
been over 6 days,I am still waiting for an answer,I don’t want to miss the Halloween,please
thanks

Leia.5380, I had the same situation, same account suspension, same message, even from the same handler (Matt S.). Gaile is right, you need to contact your re-seller asap, get your money back and (if you want) buy a new key from a authorized retailer.

I did so, I have a new key that I have linked with my account, now I’m still waiting for support to open my account so I could get back to playing. 8 days and counting since the suspension started… Ticket 121016-002257.

My ticket has been sitting for 6 days, now. My account was hacked and accessed from China and I’ve been permenantly banned for assisting in gold selling for it. My account was accessed on Oct 17th, 2012. It was accessed once and immediately banned it seems.

My reference number is;
121018-000664

Reference 121020-000494
5days.

I’m a guild leader.I did not do anything or sell any items from game that breaks the rules.If i did, I gust there will be history of trading information appear on my account,Please double check for this,I love guildwars2.

My total wealth was around 30G, will this small amount consider as involve into this kind of situation? Don’t they all buy 100G or more per purchase? And I swear I earn every single penny of them by selling material (orichalcum) ONLY WITH IN THE GAME (though Black Lion Trading Post) and dungeon award.

Hi, I had my account hacked while I was playing on Monday morning( 4am EST). I was online and it started as random disconnects which I thought was related to the upcoming patch for the Halloween content. I was playing with a guild member, who was not experiencing issues. So I told them that I was going to log out for a bit and see if the connection would settle down a bit. After a few min, she was like hey you are still here. I was like no I’m not. Then she said—- Why are you spamming for a gold selling site? I was like, OH CRAP- so I immediately logged in and changed my password for my account and then my e-mail. Naturally the hacker took everything off of my account that was worth anything. But since they were spamming for their company (Which is Chinese based on my contact with the administrator of the proxy server in San Jose which accessed my account), I got a perma ban within 2-3 min of regaining control of my account.

I contacted support and created a ticket: Incident: 121022-000841 But after I submitted it I realized that I did not put it in the right section of support so I created another ticket(not knowing this was a problem) that ticket is 121022-000907.

I received a prompt e-mail for the first ticket Monday morning at about 10 am. It requested information about my account to ensure that the account was mine. I e-mailed back all of the information that I had that day. I also informed [GM] Da Daun that I had made two tickets that needed worked together.

Please help me with this ticket as I do not want to miss any more of the holiday festivities. I feel like support has had enough time to at least tell me that they are working on it or that they are not going to reinstate my account.

I cannot update the tickets because of the ban. It is telling me that my account has been banned when I try to log into support.

Thanks again.

Day 6 for me. Still waiting. ZZzzzzz

[Incident: 121019-000100]

EDIT: A Guild Wars 2 support responded my Guild Wars 1 support email. It transfered my Guild Wars 2 support ticket to Guild Wars 1 without saying anything.

The incident number is this [Incident: 121023-000925]? for Guild Wars 1.

Edit 2: GW2 support responded my ticket without saying anything. I am angry about the support right now.

[Incident: 121020-000001]?

Hello, my friend is still waiting on a response for his ticket #121019-001684, submitted 5 days ago. As I posted in my previous thread, the major issue is that somehow the e-mail was changed on his account and this is preventing him from responding to support inquiries since he isn’t using the e-mail associated with his account.

Any help or advice would be greatly appreciated. Thanks.