Guild Wars 2

Serial Code Issues.

Incident [120902-015078]

Thanks for all your hard work. I love your game.

18 days out and no response from support.
This time frame for support is appalling at best.
#120826-009648

Hacked Account
8 Days and Counting

Ticket Number: 120903-012118

Submitted in every thread you have posted and followed the instructions given and have yet to hear anything at all.

My friend’s account was hacked on 07/09/2012. He submitted a ticket (120907-006605), but has not had his issue resolved yet.

This is doubly frustrating as the latest news is that these tickets should have been prioritised and addressed within 48hrs. He would greatly appreciate it if you would address this as soon as possible.

Thanks for your support.

Friend of mine is still waiting for response. Thanks.

120906-009439

You know, after reading all of this, it make you just want to… well many unmentionable things.

I have just put in my ticket on Saturday morning (9/08) for a hacked account, and I am now sure, more than ever, it will be a week+ before I get to control of my account, not to mention that I am afraid it could be banned for in-game sales. You think they would fix both at the same time.

I did manage to get into my GW1 account, because PlayNC shows the hackers email associated with both accounts and allows you to change GW1’s password right from there. I have transferred most of my gold/goods to my bf’s and son’s accounts just to protect that acct to the extent that I can.

I just don’t understand and would like ANet to answer… why more protection was not implemented when ANet knew there would be a full on assault of their new game from China. If I create a new account using a new serial number, logon, and password they should not allow any of it to be changed without confirmation from the existing email (or cell text).

I would also like to know… Why would ANet even allow the logon to be changed? GW1 wouldn’t (prior to GW2 and trust me I know), yet according to PlayNC my new user name for GW1 is xmrmgpnh689…..com. That is not me nor any of my hotmail accounts, so how and why was it allowed to be change?

Well, I am currently having to use my son’s account to post this, because the forums only want registered users to post and some of us can’t because of the hack… (this should be fixed for us hacked ppl). My Tran Cea character is currently online and has been moved to a European server, I know this because of the contact link between my char and my son’s… and I feel totally frustrated with ANet and totally violated by the hacker. What a way to start off a brand new MMO that you have been waiting 4+/- years to play.

So good luck to those of us who have to endure this torturous wait only to be left with a feeling of overall mistrust for game developers and hackers.

~Tran Cea

For my husbands account, almost 5 days old.
Victim of Hack “Email address for your GW2 account has been changed” so he cannot log in.
Account name Hexxus.1560

Right now someone had finally logged in today and changed his server and is on his toon atm. Very distressed as since the incident was reported no one had logged in to his account and finally they have, and are messing his account up. I hope you can help us soon. Our family purchased 6 accounts and this is very disheartening and ruining what we have felt up to now was a great product.

Incident: 120908-007432
Incident: 120908-007060

My Wife’s account was stolen on 9/5 and we created a ticket with the appropriate information. So far the only response has been a link to a password reset which CLEARLY will not work because, as stated in the ticket, the e-mail for the account has been changed

120906-000644

My account was hacked and used for spamming goldseller sites. I could still log in to account management, just not the game or support. Account got unbanned and given a new password. New password doesn’t work. Total time without login: 11 days.

My wife has kindly granted me access to her account to make this post.

Incident: 120830-012231
Vvarg.6549

Ticket number 120907-007982
Account banned for the hacker selling gold. heading outa town for a week tomorow would like to play at LEAST 1 day out of this week

I opened my ticket on August 25 and my problem is still not resolved
120825-022130

I have not been able to log on to play either one of my 2 acounts since 9/2 one ticket opened 120910-001099. Serial codes has been provided in ticket. It is real aggervating having to wait this long to get account fixed.

posting this for a friend since his account was hacked and cant post for himself. his ticket #s are 120905-007806 and 120907-004729 and hasnt recieved a response since 9/5

I’m only posting this on behalf of my friend, he cannot log-in to the forum since the hacker changed his e-mail/ account name.

Support Ticket: 120909-001482
Display Name: Nannaly.1975
Character Name: Nannaly
At 9/9/2012, he got a notification from ArenaNet that someone changed his e-mail address, so he cannot log in to the game or to the forum. He is waiting for more then 3 days already.

[Incident: 120907-004818]

Help i can’t buy gems

My wifes hacked account ticket 120907-003011 and support account ticket with all info as asked for 120908-003635.

Again hackers changed email.

Thanks for your time.

sign friend account was hacked 5 days ago…

ticket number
120907-003618

My brothers account got hacked 7 September and hes email got changed.. Ticket number 120907-002471.
Please solve this now!

Incident: 120907-001?610

I put in a ticket 5 or 6 days ago and still no resolve. I included my details serial # e-mail account, in game user ID etc in the original ticket.

Dont even know what happened. First I got a message saying perma ban, know the message says my account was supsended for possible security breach or something. All I know is I want to get bakc in the game, and I definately didnt do anything wrong to get banned.

I posted a ticket in game a week ago and never received any confirmation of receipt.

My issue is I cannot receive any in game mail from players and my Black Lion Merchant purchases never show up in my email either.
Never received a ticket number as my issue was reported in game.

Gaile I normally avoid posting in two threads however it would seem my 1+ month old ticket on account payment issues (gem store) has not received the email you described yesterday. Ticket 120809-002854.

Perhaps you are not bothering with these tickets at this time, however several other players in the gem thread received their email.

Hi,

the account of our guildleader was stolen almost 2 weeks ago on september the first. Till now he is not able to log in and play again.

Incident: 120901-005676

The first part of the ticket is writen in german but he reported in english afterwords.

Is there any possibility to solve this quicker ? He is (was) the only one who could invite people into our guild.

Greetings
Ethi

I’m writing on behalf of my husband, GW2 screen name Suul.6210. His account got stolen, he can no longer log in.

He opened a call on 2012-08-29, call #120829-006183.

We suppose, the account is also banned, since it probably has been used by somebody else.

Ok, I’ve gotten the account back, but the account that was restored no longer has access to the game…

I’ve reopened the ticket and now I just need someone to actually address it correctly this time.

This sounds crazy. You’ve waited that long just to be “punched” in the stomache again.
Hope it gets resolved soon!

My account needs to be resolved, have been waiting for over 220 hours now to get the ability to log back into my once lovely account. i have control of my account, i have changed the username/pw and everything, just the final step is needed as i need support to help me log in….

please please please help i have been very patient, its the not knowing that hurts more!

my Incident is #120904-003141

All of the details are included in the ticket: 120830-008691

Essentially I have two accounts, this one which was created in error, and the hacked account. Now I have the login information for both of them, but I apparently have the ability to play the game with the wrong one.

Ticket number: 120903-013436
Date Submitted: 09/03/2012 05:22 PM
Subject: Error 045

I have been unable to log into my Guild Wars 1 account. I submitted a ticket and verification (Screenshot of Original Key with text of key in ticket, name of character on account, original email address for account. I’ve included the (non-confidential) text of the ticket below.

I’ve been unable to log in to Guild Wars 1 using the game client as I am given the error code 045. Upon logging in here there was no relevant ticket to appeal the process (as per forum and support recommendations). I haven’t played this game for a long time and have maybe logged in a handful of times in the last year. I have been trying to log into the account to restore my hall of monument items.

Issue resolved after approximately 97 hours.

I am posting this for a friend, since he can’t post, they changed his email when they hacked his account !

Incident: 120906-008905 from Set.6,2012

Not sure if I posted here already, so hi.

i will also add i was one of the hacked accounts, dont know what mess my account is in, but tomorrow morning will be 10 days and waiting. ive gone from being totally locked out to now having forum/account access. but as far as the GW2 launcher it just greets me with a new error code 45:6:3:2114 and saying i must contact support

I even went out and bought a 2nd account, because i have the GW2 bug, as in i love the game, now thats dedication lol

thx a lot for checking out my incident. i know u guys are mega busy!

My Friend is unable to get in and wanted me to post this:

I posted this case (120906-003183) on the night of the 5th, and have only been told to use the account reset tool, which did not work for me. I haven’t had a followup since the 7th.

my display name is Macron.1926

I am posting this for someone who can’t post because he can’t access the forum.
His ticket number is 120906-004379 and he has not had a response in > 5 days.

Ok the person handling my ticket Ok the person handling my ticket Incident: 120831-014302 REFUSES to aknowledge the problem! I emailed on 8/31 and I still can not access my pre-purchase headstart account because the upgrade was not specified on how to upgrade with the original key! I now have a new account with no characters and no friends list and the person will not link my accounts so I can access my friends my days of work level 24 Ranger! I have even gone so far as to about to file a complaint with the BBB yet the idiot will not aknowledge the problem and refuses to read my ticket at all! Told me to buy a new account! WTF????

Quote:
Hello,

Thank you for updating us.

I have checked your account status and confirmed that it is currently registered with a pre-order or pre-purchase code. Now that the Headstart period is over, game access for this account can only be granted by applying a retail serial code. Please check the following link for more information on retail serial codes:

Title: North American Players – Don’t Forget to Pick Up Your Retail Box and Serial Code
URL: https://www.guildwars2.com/en/news/north-american-players-dont-forget-to-pick-up-your-retail-box-and-serial-code/

If you need assistance with creating/registering a Guild Wars 2 account, please review the following Knowledge Base article:

Title: Guild Wars 2 Registration
URL: http://support.guildwars2.com/app/answers/detail/a_id/8982

If you need additional assistance registering an account, please reply with your Guild Wars 2 Serial Code.

Thanks,
AmberGreen
NCsoft Account Support

I am not buying another account!!! If I do not get some sort of result or satisfaction in the next day I am filing a complaint with the Better Business Bureau with a demand for the money back I paid for this game! REFUSES to aknowledge the problem!

Account hacked 9/6/2012..
5 days now without a response, would love to get back into the game (or even be acknowledged)

Reference number
120906-009144

Draghmar.2594:

Ok, so here is the case of my brother who could regularly play with me from 3 day head-start and on one day, when he wanted to play again, he couldn’t login into game with those errors: 122:4:5:1270, 21:6:3:2114.
He opened his ticket on 09/06/2012 although problem occurred day before (he was waiting because as we may all know, there were constantly some problems). There was even answer to his issue but it was only auto-response which didn’t help him – he couldn’t disable auth because there was some error on recovery page after submiting.

So right now he can’t play. I can’t play with him. And there was no help from support (I won’t count “bots” as help because what they say can be found on support page or wiki).

Here is ticket number: 120906-010197 and please do something with it.

It’s past five days right now. No proper response. I will repost this each day to remind you about it.

My account has been hacked since 09/07/2012 and I have not received any confirmation as to whether it’s being resolved or not. Reference # 120908-000096

My friends ticket has been sitting there for 5 days without an update. The ticket number is
120907-002249

Ticket opened 9/6/12

he has had all the needed info posted in the updated ticket for a long time now with no response. Any help would be gladly appreciated.

edit: someone has been logged on to the account the past 2 days as well.

some more info: The hackers changed the email associated with his account so he cant log in thats why I posted on this account.

Draghmar.2594:

Draghmar.2594:

Ok, so here is the case of my brother who could regularly play with me from 3 day head-start and on one day, when he wanted to play again, he couldn’t login into game with those errors: 122:4:5:1270, 21:6:3:2114.
He opened his ticket on 09/06/2012 although problem occurred day before (he was waiting because as we may all know, there were constantly some problems). There was even answer to his issue but it was only auto-response which didn’t help him – he couldn’t disable auth because there was some error on recovery page after submiting.

So right now he can’t play. I can’t play with him. And there was no help from support (I won’t count “bots” as help because what they say can be found on support page or wiki).

Here is ticket number: 120906-010197 and please do something with it.

It’s past five days right now. No proper response. I will repost this each day to remind you about it.

…because you believe they only look at the newest posts or that this post becomes less visible over time and needs to become redundant?

I am posting this for my friend, since he cant log in.
All info is in ticket. Thanx in advance.

120908-005219

account hacked, email changed, posting from my friends account, all info included in tickets, 5 DAYS AND COUNTING.
#120906-010451

Posting on behalf of my friend, has been unable to log in to his account due to a hacker changing his email/account name. It has been like this for some time.

Ticket number: 120908-004330
Display name: Revelous.7021
Character name: Revelous

Please fix these hacked accounts quickly. It is frustrating seeing someone else playing on his account and we can’t do anything to stop it.

On behalf of everyone who’s been waiting for a long time for support, I’d like to ask people to not post here saying ’It’s been over 5 days since I could log in! <support ticket that is less then 5 days old>’ (it says the date you submitted the ticket in the #). Trust me, I know the exasperation you’re probably experiencing, but that isn’t the purpose of this thread, and it just adds more clutter here. Thanks, and good luck getting replies from support all!

Seriously… get hacked then wait 8 days to get account restored after mailing back and forth 4 times.

Logg in play 2 hours, go to work 10hours get home and logg in seeing Account is suspended.

So this means 8 days more of wating?

Yes i have changed password etc..

Updated with not so pleasant text sorry for that

Not so happy atm

120905-000663 tick nr