Trying to understand the banns
Your accounts may have been hacked – you should change your passwords just in case. I agree, the total lack of communication by Anet on this issue is really unfortunate.
It sounds like your accounts were compromised. Sometimes this is easily preventable, and other times it may seem to happen for no reason at all… but the important thing is that you got your accounts back.
Someone with the support team should have notified you of suspicious activity, and perhaps you were under the impression that they were accusing you of performing said activity…. when in all reality it was probably a botter using your account(s).
The good thing is that you have your accounts back, but I would highly suggest to change passwords on both your game accounts and your e-mail addresses.
Hi everyone,
As stated, you accounts might have been compromised and that is what led to you getting your accounts suspended. Using a strong password, as well as having the mail authentication activated prevents this from happening.
Your reports are useful, and bots will eventually be dealt with. We thank your for your help.
This thread is closed. Thanks for your understanding