Unanswered ticket Id 6537286

Unanswered ticket Id 6537286

in Account & Technical Support

Posted by: bubba norovathar.2093

bubba norovathar.2093

It’s been 5 days and I haven’t even received an automated response to my ticket Id
6537286 . I would understand if only the account email was used for the lack of response since it is the problem, (my fault I misspelled the address) but I did included the corrected email address twice in the ticket.

Unanswered ticket Id 6537286

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can check the Sticky, ‘FAQ’ above for the thread about ‘Not Getting Our Emails’.

If the issue continues, you can try contacting the CS Team, again, or from a different email address.

Good luck.

Unanswered ticket Id 6537286

in Account & Technical Support

Posted by: bubba norovathar.2093

bubba norovathar.2093

As I run the email server that would receive the emails, they aren’t blocked, nor blacklisted and my other accounts receive emails from anet fine.

Unanswered ticket Id 6537286

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can either try the suggestions above, or try updating your ticket to inform the CS Team you didn’t receive the near-immediate automated response. (Of course, if something is interfering with their responses, updating your ticket from that email address may not solve the issue.) Only the CS Team can assist you.

Good luck.