Guild Wars 2

I have friends/guildies from Singapore and Philippines, they are all suffering from 3 minutes of skill lag. No, it is not an exaggeration, I also suffer from that lag. It is not from our end, it is not our connection speeds, it is not our routers or firewalls. There are also multiple reports that people from Thailand, Malaysia are also suffering from this.

Why is this not being acknowledged? Patch did not fix it. We are experiencing this for the past week now. We can’t do world boss, or even our personal story with single player instances.

OCE has the same problem, and a thread much like this is posted almost every week. ANet just doesn’t have the time and resources to give us what we need in order to play properly. Right now, our best option is to subscribe to faster internet speeds and use a VPN service like WTFast/others. I have no proof of them not having time or resources, I just choose it over the alternative, which is them just flat-out not giving a frak.

the player base in those regions is not big enough for anet to give a kitten. i’m sorry for you but they won’t bother to put even a dollar investment into this.
#business

beefjus.9347:

OCE has the same problem, and a thread much like this is posted almost every week. ANet just doesn’t have the time and resources to give us what we need in order to play properly. Right now, our best option is to subscribe to faster internet speeds and use a VPN service like WTFast/others. I have no proof of them not having time or resources, I just choose it over the alternative, which is them just flat-out not giving a frak.

A faster connection won’t fix broken routes and neither will a client patch. A VPN can potentially change your route so the problematic nodes are avoided.

What’s sad is that even VPN services don’t give you that much of a boost.

I’m fairly confident it’s packet loss/degradation.

It’s just this game and it sucks. I have no problems playing WoW or SWTOR but in GW2 it feels like every 3rd/4th match I play I spend 1/5th of the match completely unable to do anything. I don’t know if my longest dead connection has been several minutes, but I have definitely had a dead connection for about a minute in a single game.

Theres just no way Anet can put resources into SEA servers. That and the player base would be so small on those servers that it wouldn’t work.

This is not an anet issue. I play from S. Korea and have no issues. I even went to the philipines 2 weeks ago and played from my hotel with no issue. The Highest my ping gets is 240 and 140 on a go day which is what I get when I’m at home in S.F.

The issue is your isp.

Same here, playing from South Korea and average 200-250ms latency on average with the rare day of 170ms. I haven’t experienced any latency above 300 yet, game freezes, or any system crashes.

I’m still leveling so haven’t tried level 80 content yet. I do notice I miss dodging a lot of attacks I might be able to avoid – but I’m thinking that it’s just a ‘learning to play’ issue on my end. I’m hoping that once I’m completely familiar with the game and it’s mechanics I’ll be able to predict better and avoid getting hit as much.

Serraphin Storm.2369:

This is not an anet issue. I play from S. Korea and have no issues. I even went to the philipines 2 weeks ago and played from my hotel with no issue. The Highest my ping gets is 240 and 140 on a go day which is what I get when I’m at home in S.F.

The issue is your isp.

skill lag in wvw can be annoying….is a step away from death

Heya beefjus, do you currently use WTFast? If so, how much has your latency dropped?

Side note:
Seen the new ASUS RT-AC5300 Gaming Router? It’s a bit pricey at $495.00 USD but one of it’s selling points is: “Built-in access to WTFast Gamers Private Network (GPN) of route-optimized servers ensures low, stable ping times for gaming”

beefjus.9347:

OCE has the same problem, and a thread much like this is posted almost every week. ANet just doesn’t have the time and resources to give us what we need in order to play properly. Right now, our best option is to subscribe to faster internet speeds and use a VPN service like WTFast/others. I have no proof of them not having time or resources, I just choose it over the alternative, which is them just flat-out not giving a frak.

ISP is on a 1gbps broadband plan using wired. With 60mbps using speednet. Youtube videos, playing other games like Dota, counterstrike, ESO has no issues. The problem is only on GW2 where I can move around the map but can’t use any skills.

Also, some users reported that TeliaSonera’s Dallas node is having issues.

Please stop saying to upgrade ISPs.

Jaeruc.5846:

Heya beefjus, do you currently use WTFast? If so, how much has your latency dropped?

Side note:
Seen the new ASUS RT-AC5300 Gaming Router? It’s a bit pricey at $495.00 USD but one of it’s selling points is: “Built-in access to WTFast Gamers Private Network (GPN) of route-optimized servers ensures low, stable ping times for gaming”

Nah mate, but a guildie of mine does. He dropped from 400 to 300, and 250 on really good days. I’m opting to just shell out more cash on a better connection, cause that seems like a more cost-effective solution, since it’ll be more useful in the long run. AFAIK it’s like 100USD/year (which comes out cheaper than paying monthly), but your mileage may vary, since VPN/ping smoothing doesn’t net the same results for everyone.

Don’t drink the “gaming router” kool aid mate; no matter what, a LAN cable will never be outperformed by a WiFi Router, optimsed for WTFast or not.

https://forum-en.gw2archive.eu/forum/support/bugs/No-credit-for-Jorlag-kill-latency-issues/first#post5861277

Feel free to continue this thread. I’m tired of not being able to play in zerg events.

Serraphin Storm.2369:

This is not an anet issue. I play from S. Korea and have no issues. I even went to the philipines 2 weeks ago and played from my hotel with no issue. The Highest my ping gets is 240 and 140 on a go day which is what I get when I’m at home in S.F.

The issue is your isp.

There was no problem 2 weeks ago. The problem is showing 5 days ago If you read my original post, the issue is with multiple countries with multiple ISPs.

You can put a ticket into support they will show you where your packet loss is coming from. But it isn’t Anet’s servers or this would be consistently a problem for EVERYONE. Not just some people. If an example would help, Anet is like a power supply plant except they are “supplying the game” with servers and data etc. If a power plant stops producing power it’s not just some people that lose electricity. It’s everyone connected to that power plant.

I’m from the Philippines and I get a ping of 4k, especially in Teq. I do a lot of World Boss Hunts, too, and on an average session things can slow down to a crawl.

I don’t know about other SEA countries (who I heard have much better- and cheaper – Internet than us poor Flips), but I often think it’s because of our abysmal net. I have a mind to file a Human Rights violation case at the Hague vs. our telcos over this.

I wasn’t even exactly being funny with that last line.

No lag for me / Singapore / Wired / Fighting for Yak’s Bend / Happy.

Its been few days the game is unplayable with 4k+ ping and nothing is being done.

wtfast definitely helps. Just tried it this week. It’s an improvement. It’s not perfect, but defnintely helps.

Playing from Singapore, average of bout 150~250 ping. Running a LAN cable of course.

The problem is neither with the NCSoft servers nor our local ISPs. As multiple people have mentioned again, one of the server nodes belonging to TeliaSonera has been dropping packets from Asia Pacific at specific hours (approx. 9am – 12pm UTC+8).

This is a pretty recent thing actually, starting somewhere within the last few days and prior to this, the last time the same node was having issues was around HoT’s launch. Its something that happens every few months if you’ve noticed. and always with Telia.

If your ISP isn’t routing traffic to the GW2 servers via them, you’re good. If you are, then you’re boned. Regardless, file a ticket with your local ISP so they can contact Telia. Also, if possible, avoid calling via phone since that gets you level 1 support.

Otherwise, you will have to find a VPN that doesn’t route traffic through Telia.

http://i.imgur.com/sFRM053.png

From SEA. Used to get 300ping with occasional high ping, but still playable. Start getting 2k ping few days ago, now can’t even log in after the patch.
It is not ISP problem, it is not speed problem. It happens to almost everyone in SEA. It is just ANet ignoring the problem because SEA is not US, they don’t want to spend any resources on it.

And we can only just sitting here, watching other people telling us it is ISP problem…

we are not worthy.

ok guys relax, im also having the same problem…from singapore, im using myrepublic and i already checked with them. they said that the ping to the the server is actually very good. only that when we got in game, the ping rose up. are u guys using Myrepublic broadband?

I hate Anet has no reaction to this. Its like they don’t care us.

Jung Pisces.7064:

I hate Anet has no reaction to this. Its like they don’t care us.

What do you expect Anet to do? The problem lies between your ISP and Anet. There is nothing Anet can do.

gg u guys overseas. It’s been fun playing wit u guys while it lasted

Singaporean living in Malaysia here to report that the game isn’t playable at all since after the latest patch. Not able to login, and when I do manage to login after multiple attempts, the ping is 1K-4K, and the game ultimately disconnects itself. It’s definitely not an ISP issue, considering the issue is faced by people in different countries in SEA.

Again this isn’t Anets problem. But if you put a ticket in to support they will help you out and run tests to help determine where you are having the issue in your ISP

Same here. It’s been lagging for almost a week and the problem isn’t in my ISP.

Kenneth.6172:

Same here. It’s been lagging for almost a week and the problem isn’t in my ISP.

You are 100% correct. It is not your ISP and at the same time it is not Anet’s server or their ISP. If it was Anet then it would be causing everyone issues, not just some people. Run a traceroute or ping plotter and determine where the issue is and then contact that provider, if they cant’ or won’t help you then submit a support ticket to Anet along with your traceroute or ping plotter report and see if they can assist.

It seems that ANet doesn’t seem to care about us minority, I suggest you all try WTFast for a temporary solution. I used to have ~4k ping recently too, but with WTFast (free user) I get stable ~240 ping now. It may cause some problem loading TP or LFG (rarely though) but at least the game is playable

May i ask anyone who are using 32 bit having the same problem?

I and my brother are using the same ISP, router. However, this horrible lag only occur in my computer, not my brother.

I am going to try to use 32 bit to replace the 64 bit see if the condition can be improved…

I’m using 32bit client and I have the problem, my OS is 64bit though

I’ve used both the 32 and 64 bit clients, and the difference is only in the tens. We’re just not important enough for ANet to give a rat’s butt about.

hello, I am from the Philippines and dont have this issue. Been playing this game very smoothly. unless my isp goes for a roller coaster ride but when my isp is stable no prob at all.