Where did the items go?
Your first guess is correct, it was only given to the first character you created. It would have been sent as an in game mail message. If you did not collect it, you can try opening a ticket with support. Top of page, “support” then “submit a request”.
I don’t believe I received it, no.
ArenaNet Communications Manager
The team will be able to look into this for you, so do feel free to submit a ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet