Wife's phone number changed-SMS lockout
To make this worse… We have her serial key but can’t remember her character names.
And we can’t get her logged in to FIND her character names.
:/
submit a support ticket
https://help.guildwars2.com/hc/en-us or try to contact them via email.
Sometimes I wonder about the trend of using cell phone number as authentication.
I believe that to be an optional setting that can be changed when you log into your account on this website.