Guild Wars 2

I’m having problems with the claim on my hall of monuments rewards..
My accounts are linked, and it’s saying that monument items are waiting for me >>

“Congratulations! You have successfully linked your Guild Wars and Guild Wars 2 accounts. In doing so, you now have access to the exciting rewards awaiting you inside the Hall of Monuments. The following Guild Wars 2 account information will now be used to log in to both Guild Wars and Guild Wars 2”

I never obtained a teleport stone when i logged in/ created a character, so i bought one from the pirate..
when i arrived i spoke with the ghost in de pool, but he didn’t seem to now me/ i didn’t get any reward..
it’s a long time ago i played EotN and i don’t have it installed on my new pc.. AND i can’t remember my characters name, so i can’t use the calculator to see if i have a reward claim.. (I think i do)
Do i have to install guildwars on my pc, just to look if i have any rewards waiting for me, or am i doing something wrong.. or is it a bug of some kind??

I hope someone can help me,
Thank you

Read this on claiming the rewards https://forum-en.gw2archive.eu/forum/support/account/My-account-shows-its-linked-but-no-rewards/first#post1158922

You need access to your GW1 account. As the accounts are linked email and password are the same. You need to know at least one character name. I had the same problem some time ago. Write a ticket to support. They will help you to gain access to your GW1 account.