scammed/hacked you are on your own
They will ban the scammer, if it can be proven that he did indeed scam you.
But you will not get your stuff back. They will never tell you about actions taken against other accounts however. ace
Krall Peterson – Warrior
Piken Square
It would help if you included what your exact request to Support was.
Regardless though, you will need to get your friend to contact Support as you can’t really do anything on their behalf. You could report them as a scammer, since that’s what the account is now…
So, if you ever thought that anet would help you or ban a scammer /hacker, think again. Play safe
Don’t pile up everything together.
- Scammers/hackers will be banned. Report accounts, and support will take care of them.
- Items lost because you believed scammers/hackers will not be refunded. Refunding these items will destabilize the economy and overload the staff.
I would not call that scamming, hacking your friends account will get his account back. But by then that gold will be long gone i’m affraid.
You friend can ask for an Account Restoration, and your friend will recover anything lost, if, in fact, his account was compromised.
As for punishing the scammer….what would you have them do? Ban your friend’s account? That does not seem fair.
You, however, will not be reimbursed. Perhaps, your friend will take pity on you, though.
Good luck.
ArenaNet Communications Manager
If given sufficient information, the team will try to identify and take action on someone who takes advantage of another player. In most cases, they close the account of the scammer. However, since the person who scammed you of gold was using your friend’s account, I am not sure what the team would be able to do that would not negatively impact your friend.
You may continue to discuss this in your ticket, but there’s nothing to be accomplished with a forum thread because the situation is quite unusual and doesn’t really pertain to others. I can assure you, however, that there is no lack of willingness to take action on scammers when it’s possible to do so!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet