Guild Wars 2

3 days ago .. i bought GW2 Heart of thorns ultimate edition ,iam actually a new player to this game and iwas very happy and i love the game so much , and sadly they have system that i get my 4000 gems to my account after 72 hour ..so i had no problem with it and nothing to do but to wait .. and after 3 days i got nothing .. so i sent ticket and look what they said
GM Bumblebee (Guild Wars 2 Support)
May 15, 05:30

Hello,

Thank you for contacting us.

As for your concern, It appears that your HoT Purchase is been cancelled. We can only suggest that you purchase again.

Regards,

GM Bumblebee
Guild Wars 2 Support Team

… why my purchase cancelled ??? can i know noone even answered me after

Where did you buy it from? and if you bought it from a legitimate retailer, then call your bank/CC company to see if they cancelled it .
It seems some are having problems buying
https://forum-en.gw2archive.eu/forum/support/support/Payment-Authorization-Failed-3

Did you buy it from an authorized realtor? If not you could have had a bad key.

alright guys .. it was a mistake by their side and they apologized to me about it .. problem solved

For having no support in this game they seemed to get your problem solved pretty quickly.