Guild Wars 2

Dear readers,

Ever since I updated my W7 64 bit to SP1 the game stopped working.
I get the “A serieus error has occured” message right after downloading some files at the startup (I dont get to see the actual launcher and play button) at both installed game + installer .exe files.
_
—> Crash <—
Exception: c0000005
Memory at address 9c0d5d8c could not be read
App: Gw2.exe
Pid: 5780
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 15544
Module: d3d9.dll
When: 2012-09-19T17:01:02Z 2012-09-19T19:01:02+02:00
Uptime: 0 days 0:00:02
Flags: 0
_

I’ve uploaded the error with full details below.

What i did so far:
-Updating and reinstalling my graphic driver.
-Run it as administrator.
-Run it in different compatible modes.
-Made a support ticket.
-Delete game and download new installer
-Googled everything I could
-Run with the -repair extension

I am running:

Phenom II X3 black edition (2.8 ghz)
ATI RADEON HD4870 Vapor-x edition
4gb ram (edit)
Windows 7 64 bit SP1

Any help will be appreciated since iIam dieing to play again,
Thanks in advance,

Legitemy.4091

Phenom II X3 black edition (2.8 ghz)
ATI RADEON HD4870 Vapor-x edition

>2gb ram

Windows 7 64 bit SP1

I indicated your most likely issue.

Rabbiddog.7690:

Phenom II X3 black edition (2.8 ghz)
ATI RADEON HD4870 Vapor-x edition

>2gb ram

Windows 7 64 bit SP1

I indicated your most likely issue.

It meets minimum requirements en hasn’t been a trouble before.

For one, you’re running a 64 bit OS on 2GB of RAM.

Have you tried using -repair to repair the installation?

Legitemy.9041:

Rabbiddog.7690:

Phenom II X3 black edition (2.8 ghz)
ATI RADEON HD4870 Vapor-x edition

>2gb ram

Windows 7 64 bit SP1

I indicated your most likely issue.

It meets minimum requirements en hasn’t been a trouble before.

I reiterate my above post.

But as Insanity noted. Try a repair. If that doesn’t work, try uninstalling then re-installing the game.,

Uhg, im sorry..
I have 4GB ram ofcourse (why would I be running 64bit else).

I have tried running -repair but it also doesn’t work.

Legitemy.9041:

Uhg, im sorry..
I have 4GB ram ofcourse (why would I be running 64bit else).

I have tried running -repair but it also doesn’t work.

Oh, lol! In that case. Try an uninstall/re-install.

Rabbiddog.7690:

Legitemy.9041:

Uhg, im sorry..
I have 4GB ram ofcourse (why would I be running 64bit else).

I have tried running -repair but it also doesn’t work.

Oh, lol! In that case. Try an uninstall/re-install.

(it’s noted in the list of what I tried)
I’ve deleted the whole guildwars 2 map and also the map in /users with data.
Then ran install again and I get the same error.

Legitemy.9041:

Rabbiddog.7690:

Legitemy.9041:

Uhg, im sorry..
I have 4GB ram ofcourse (why would I be running 64bit else).

I have tried running -repair but it also doesn’t work.

Oh, lol! In that case. Try an uninstall/re-install.

(it’s noted in the list of what I tried)
I’ve deleted the whole guildwars 2 map and also the map in /users with data.
Then ran install again and I get the same error.

Looking at the log you are getting a memory error. And your memory usage is up there. I would try stopping unneeded processes/applications and see what happens. Is your page file/virtual memory system managed or hard set?

—> Crash <—
Exception: c0000005
Memory at address 00000014 could not be read
App: Gw2.exe
Pid: 4996
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15473
Module: nvd3dum.dll
When: 2012-09-09T05:46:22Z 2012-09-09T01:46:22-04:00
Uptime: 0 days 0:00:10
Flags: 0

—> System <—
Name: -WUT-
IpAddr: 192.168.1.4
Processors: 4 [AuthenticAMD:15:4:3]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 10267MB/12287MB 83%
Paged: 21693MB/24572MB 88%
Virtual: 3044MB/ 4095MB 74%
Load: 16%
CommitTotal: 2879MB
CommitLimit: 24572MB
CommitPeak: 4715MB
SystemCache: 2902MB
HandleCount: 23267
ProcessCount: 52
ThreadCount: 889

—> Process Memory <—
Private: 873MB
WorkingSet: 96MB
PeakWorkingSet: 125MB
PageFaults: 427103

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:10

—> World State <—
<WorldState />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0xda8 <—

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1200
Version = 8.17.0013.0142
Description = NVIDIA GeForce GTX 560 Ti
Compat = 0×00100800
VidMem = 1024 MB

Look familiar?

My GameAdvisor file.

Can anyone make something out of this??

Thanks in advance!!

Have you tried rolling your system back to before SP1 installation, and checking if this issue persists?

@XcomCaveRat – I got no idea how to make a rollback on before SP1.. I don’t think my system has backup’s.

@AshleySegovia – I have actually made a support ticket: [Incident: 120919-006170]. Thanks for answering and thanks in advance for any help I may receive. I will try to re-install DirectX right away.

Module: d3d9.dll (first crash report)
Module: nvd3dum.dll (second)

^ These are related your problem. Looks like the display driver you are using has issues, or it could be DirectX. I recommend a complete uninstall and clean install of the latest driver (or if attempting to use the latest, try the previous version, etc.), or the latest version of DX.

Let us know how it goes.

EDIT: Ashley beat me to it, and I think she’s right. :P

Hmm why can I no longer edit my post. It was available just a minute ago and now all I see is “permalink.”

Anyways, Module: nvd3dum.dll was from Insanitys post. Insanity I’m not sure what that file is, but that’s most likely the cause of your issue. Nvidia driver(s) perhaps? Not sure. Run a windows search for the file, identify the application or driver using it, and update/uninstall/block as necessary. Try that and report back.

Idolicious.6091:

Module: d3d9.dll (first crash report)
Module: nvd3dum.dll (second)

^ These are related your problem. Looks like the display driver you are using has issues, or it could be DirectX. I recommend a complete uninstall and clean install of the latest driver (or if attempting to use the latest, try the previous version, etc.), or the latest version of DX.

Let us know how it goes.

EDIT: Ashley beat me to it, and I think she’s right. :P

Uninstalling DirectX is harder than expected and I did fully uninstall/reinstall/repair my videodrivers a few times.. (its Catalyst control center software).

Legitemy.9041:

@XcomCaveRat – I got no idea how to make a rollback on before SP1.. I don’t think my system has backup’s.

If you used Windows Update to install SP1, it probably created a System Restore Point. You can check it in Start > All Programs > Accessories > System Tools > System Restore
Click Next it will show the list with restore points you have. You should see one on the exact date when SP1 was installed.

But be careful, restoring the system will wipe out any changes you’ve done to drivers/DirectX etc. I suggest you try that if nothing else works.