Blue Marks

Blue Marks

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Posted by: Noobzor.8659

Noobzor.8659

Hello, I’ve just finished installing GW2. As soon as I start running around I see objects appearing out of no where and blue marks/lines going across my screen. Is this because my graphics card is not good enough? Or just because i started playing and everything has to load up.

Blue Marks

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Posted by: TheDaiBish.9735

TheDaiBish.9735

You got a screenshot?

Life is a journey.
Time is a river.
The door is ajar.

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Posted by: Yargesh.4965

Yargesh.4965

update your graphic drivers then see what it looks like. It should not look like that at all.

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Posted by: Noobzor.8659

Noobzor.8659

You got a screenshot?

Yeah I can take one, 1 sec. Didn’t know you could post pictures x)

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Posted by: TheDaiBish.9735

TheDaiBish.9735

You got a screenshot?

Yeah I can take one, 1 sec. Didn’t know you could post pictures x)

Yeah. You’ll need to click “More Posting and Formatting Options”. The way to attach pics are there.

Life is a journey.
Time is a river.
The door is ajar.

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

It could be one of these things:

Your graphics card is below requirements.

Your graphics drivers are out-of-date.

You have a corrupted file and need to -repair the client.

You can find some helpful tips in the Knowledge Base: https://help.guildwars2.com/categories/20117108-Technical-Support-Installation-Connectivity-and-Performance

Welcome to Tyria, and good luck!

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Posted by: Noobzor.8659

Noobzor.8659

You got a screenshot?

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Posted by: Robert.4197

Robert.4197

Also make sure Direct X is installed and updated, had a problem one time after upgrading to 64 bit windows and found out Direct X wasn’t installed.

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Posted by: Noobzor.8659

Noobzor.8659

Don’t think ive ever updated my drivers or anything on this laptop lol Don’t know how!

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Posted by: Noobzor.8659

Noobzor.8659

Also make sure Direct X is installed and updated, had a problem one time after upgrading to 64 bit windows and found out Direct X wasn’t installed.

How do I do that? =)

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Posted by: Robert.4197

Robert.4197

Also make sure Direct X is installed and updated, had a problem one time after upgrading to 64 bit windows and found out Direct X wasn’t installed.

How do I do that? =)

It’s possible that have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Hope this helps!

Edit: Also, I see you have no dedicated video ram, so if the direct x update doesn’t work, you may want to consider getting a different video card.

(edited by Robert.4197)

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Posted by: Noobzor.8659

Noobzor.8659

Also make sure Direct X is installed and updated, had a problem one time after upgrading to 64 bit windows and found out Direct X wasn’t installed.

How do I do that? =)

It’s possible that have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Hope this helps!

Edit: Also, I see you have no dedicated video ram, so if the direct x update doesn’t work, you may want to consider getting a different video card.

Downloading the direct x right now. Idk which video card I should get. Might have to ask my cousin, he knows all about computers. I don’t. lol Just like playing em!

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Posted by: Noobzor.8659

Noobzor.8659

okay idk what I did, but I clicked the first link and installed stuff onto the desktop. (lots of files came up on the desktop) I just put everything into a folder. then downloaded the 2nd link and said something like direct x has already been installed

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Posted by: Noobzor.8659

Noobzor.8659

All this popped up on my desktop and in a folder now.

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Posted by: CureForLiving.5360

CureForLiving.5360

This probably belongs in the technical support forum. At the very least you’d be able to get some official response there.

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Posted by: Robert.4197

Robert.4197

okay idk what I did, but I clicked the first link and installed stuff onto the desktop. (lots of files came up on the desktop) I just put everything into a folder. then downloaded the 2nd link and said something like direct x has already been installed

Go to start menu and then type dxdiag in run box and see what it comes up with, also yeah agree with above poster should belong in tech support, maybe report thread and have it moved.

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Posted by: Noobzor.8659

Noobzor.8659

okay idk what I did, but I clicked the first link and installed stuff onto the desktop. (lots of files came up on the desktop) I just put everything into a folder. then downloaded the 2nd link and said something like direct x has already been installed

Go to start menu and then type dxdiag in run box and see what it comes up with, also yeah agree with above poster should belong in tech support, maybe report thread and have it moved.

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Posted by: Robert.4197

Robert.4197

It is probably your video card then. You could try updating your drivers, not sure if that would help. I don’t have a link but you might want to do a search for your video card or just go to the Intel website and see if you can find it. Other than that, you might need a different video card. Good luck!

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Posted by: Noobzor.8659

Noobzor.8659

It is probably your video card then. You could try updating your drivers, not sure if that would help. I don’t have a link but you might want to do a search for your video card or just go to the Intel website and see if you can find it. Other than that, you might need a different video card. Good luck!

Alright thanks =)

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Posted by: TheDaiBish.9735

TheDaiBish.9735

Edit: Also, I see you have no dedicated video ram, so if the direct x update doesn’t work, you may want to consider getting a different video card.

They won’t be able to; he’s using a laptop. 99% of the cases the video chip is integrated into the laptop motherboard.


I got a feeling that your computer may very well not be powerful enough to run it.

You’re already running the minimum in terms of processing power, and laptop hardware is slightly ‘weaker’, if wanting a better word, than their desktop counterparts because of needing to keep the components as compact and small as possible, as well as running as cool as possible.

You can get external graphic cards for laptops, but for the price of a decent one you’d be most of the way there to a basic desktop PC, if you build it yourself and shop smart. Not only that, it won’t improve your processor, and GW2 is heavily CPU bound.

Life is a journey.
Time is a river.
The door is ajar.